Reviews
Positive experience with Larry Miller Toyota
This location always provides the best in service for my Toyota Avalon. Easy repair or maintenance or repair scheduling, coupled with knowledgable service rep's- makes dealing with Larry Miller a positive experience!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! I'm so happy to hear you had a great experience! Jay Carley, General Manager
owner
very good service, except for the two hour wait as I had a 9am appointment and there had to be others crowed into that slot
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind review Vernon! I'm so pleased to hear that your service went well. Jay Carley, General Manager
Service on Sienna
Came in for normal service on our 2016 Sienna. Was given a check list of items that will need attention in the future. Work was completed in a timely manner. The waiting area for customers is great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review! I'm so glad your service appointment went so well! Jay Carley, General Manager.
Tony DeLuca is outstanding and incredibly knowledgeable!
We purchased a 2015 Hylander Limited from LH Miller Toyota and have been very pleased with our vehicle. When we decided to purchase a 2016 Prius we again went to LH Miller Toyota and again wanted to work with Tony DeLuca who we feel is an exceptional salesman. He took the time to show us various Prius models and explained the differences and options available. We would recommend Tony and LH Miller Toyota to our friends without hesitation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind review! I'm so happy to hear that you had such an excellent experience with Tony! Jay Carley, General Manager.
Non scheduled repair
Took a little longer than I expected, but other than that, it was a good experience
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your kind words Terry! I'm so happy that your experience was a good one. Jay Carley, General Manager
Urgent apppointment need met
Mike Moore went out of his way to accommodate my need to get my 2014 Prius in for a presumed issue with the AC the past weekend. Living in Phoenix with temps predicted or 114 this was essential since I use my car for home visits to every day. His appointments were already full but he listened and heard my need. Fortunately, the issue turned out to be "pilot (operator) error" and not a major repair. Thank you, Mike, for going out of your way to respond to my situation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review! I'm so happy to hear you had a great experience! I'll pass along your kind words to Mike! Jay Carley, General Manager
Went for one car, left with two!
I went there to help my son buy a car. Andy and Brittany made the experience so amazing, I left with a car for myself too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review Robert! Jay Carley, General Manager.
Non Existant Follow Through!!!
Unbelievable - been dealing with Elvis, Internet Manager. He was extremely attentive when I was figuring out which car to buy. When I went to pick up the car after deciding, we let him know what time we'd be there. It wasn't quite ready - not cleaned up, no gas in the car...but I also noticed there was a dent in the side. No problem....they were going to fix it. He said they'd call me in a week to get it scheduled. He had also ordered a mat for me. Almost two weeks later....nothing. We have emailed, called, left several messages. No one knows anything and Elvis will NOT return any calls or emails. I left a voice message for the general manager, Jay Carley, as well. Nothing yet.....I guess you get dropped as soon as you sign the dotted line...I even have a plan to upsize my vehicle in two years but I guess they don't care about repeat business OR following through with promises. Next call is to Corporate. This is absurd!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Super Awesomeness
Great buying experience! Shout out to Adam and Sam for finding the perfect car and to the finance wizard - Rene....you rock! Extremely happy with our service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your kind review! I'm so happy to hear that Adam and Sam took such great care of you! Jay Carley, General Manager.
Quick & Painless
The whole buying process was quick and everyone was helpful and answered all my questions!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! I'm so happy to hear you had a great experience! Jay Carley, General Manager
