Reviews
Highly recommended
Painless, no surprises aNd the vehicle delivery was stellar. John was incredibly helpful. Drive from Los angeles because they were that much better than local dealers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. I am glad that we could provide you with a helpful experience. Jay Carley, General Manager.
GREAT SERVICE REP
CHRIS CONGER HAS ALWAYS BEEN FRIENDLY AND KNOWLEDGEABLE. WE HAVE WORKED WITH HIM SINCE WE BOUGHT OUR PRIUS IN 2007. WE KNOW WE CAN TRUST HIM
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I am glad that we could make your experience friendly. We will pass your thanks on to Chris. Jay Carley, General Manager.
Taken care of
My regular service guy, Mike Ross, had to leave before my appointment, but I was well taken care of by Gonzolo Madueno, If Mike ever left or got promoted, Gonzolo would be my "Plan B".
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Helen, thank you for your review! I am glad that we could take good care of you. Jay Carley, General Manager.
Thank you Joel!
Our vehicle was serviced very quickly and nicely - thank you Joel for taking care of us!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review! I am happy to hear that we were able to service your vehicle efficiently. Jay Carley, General Manager.
Customer
Great experience with Ken! Patient and no pressure. This is our second purchase in the past month!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Catalina, thank you for your review! I am glad that we could provide you with a great experience! Jay Carley, General Manager.
Very pleased with purchase.
Tony D. is an excellent person to work with. The overall experience was conducted in a professional and friendly manner. I would truly recommend Tony D. a salesman Larry Miller needs to keep. Hope he is still there when I need another new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I am glad that we could provide you with a professional and friendly experience. Jay Carley, General Manager.
Larry Imai Service eval.
This is my 10th Toyota, truly exceptional car, service, and the new building shows off Toyota quality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry, thank you for your review! I am glad that we could provide you with a truly exceptional experience. Jay Carley, General Manager.
Efficient process
We were received attentiveness, efficiency, and thoroughness in our recent purchase of a new vehicle. The personnel did their job well and we were pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I am glad that we could provide you with an attentive, efficient visit. Jay Carley, General Manager.
Taken advantage of, lied to and mistreated
This dealership used high pressure tactics and unethical behavior to sell me a car. I was mistreated, lied to and not all so direct until after I had signed my documents (after being onsite for over 8 hours!). After trying to get answers about fees that exceeded what I had agreed to before signing I was manipulated and intimated into understanding them. Now as I tried to get serviced (oil change) I discover my vehicle isn't even associated to me as it should be. I was just hung up on by Brandon the sales manager because I was asking him to link me to my vehicle for the purpose of service - first he tried to send me back to service (which I just was transferred from) and then he hung up. After they get your money you're just a huge inconvenience to them! If you want good service from people that truly care this is NOT the dealership for you!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Christine, I am sorry for the confusion. I would like to speak with you. I can be reached at (623) 876-3400. Brian Rygiel, Director of Sales.
Amanda is an excellent service advisor
Without an appt - Amanda took exceptional care of me and I was in and out quicker than I expected - she also took the time to explain the Toyota care plus that I will purchase the next time I am in the dealership - thanks Amanda for the great service it is very much appreciated
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I am glad that Amanda could provide you with excellent service! We look forward to serving you again. Jay Carley, General Manager.