Reviews
Highlander Service
Took the Highlander in for 15K service. As in previous service visits, they took me right in, and turned the car back in one half hour. I am very impressed with the car, the dealer, and the service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tom, thank you for your review! I am glad that we could provide you with an impressive visit! Jay Carley, General Manager.
Great service
Brought car in for service, was accidentally an hour early, no problems, car was done quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for your review! I am glad that we could service your vehicle quickly! Jay Carley, General Manager.
Waste my time...........
Inconsiderate, the reason ' car salesman' have such a poor reputation. Call it fibbing, lying or smoke and mirrors, it's sad that people put up with this sort of business practice. You would think that Toyota wouldn't allow the bate and switch thing. I love the cars, but the crap you have to go thru to buy one isn't worth it.I had an appointment to see a salesman, drove 100 miles, got there early, to find that the car was sold that morning. It's the 21st century, a call would have made all the difference. The salesman, I came to find out doesn't even work that day..............Then I also found that the price they advertise the vehicle at is also bogus, they have add-ons to pump up the price ,so the advertised price is impossible to get to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I am very sorry that you were not informed about the sale of the vehicle you were interested in. I would like to speak with you. I can be reached at (623) 876-3400. Brian Rygiel, Director of Sales.
36,500 mile check up
Will not now the quality of service for a few months.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dorothy, thank you for your feedback. I am glad we could serve you. Jay Carley, General Manager.
Truck service
Rick always provides exceptional service. Doesn't try to upscale things not needed. One reason I continue to return
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, thank you for your review! I am glad that Rick could always provide you with exceptional service. Jay Carley, General Manager.
Excellent experience all around.
The experience was smooth, accurate, and done when and as promised. The car was delivered as promised, and the staff went out of their way to ensure that all my concerns were taken care of. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I am glad that we could provide you with an excellent experience and ease your concerns. Jay Carley, General Manager.
Phenomenal Experience, as usual
I've been coming to Larry Miller Toyota for over 5 years for service on my vehicle and have yet to be disappointed.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review! I am glad that we could provide you with a phenomenal experience! Jay Carley, General Manager.
Leased 2014 Toyota Corolla
Great service, answered all of my questions and more
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yessenia, thank you for your review! I am glad that we could provide you with great service. Jay Carley, General Manager.
Service visit at Larry Miller Toyota
I took my car in at 7:45am, and was told it would take about 3 hours, so I took the dealers shuttle home. I sat down to have some coffee and read the paper, and by about 10 am Rick, my service advisor called to tell me the car was ready. I called the shuttle to pick me up. The driver was at my house in about 15 min. Rick explained everything to me, as he always does, and I was on my way home. I always call Rick Emerson for my appointments, and he has served me well. Always professional, always friendly, and I trust him to take care of me and not sell me service I do not need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbara, thank you for your review! I am glad that we could provide you with a professional, efficient and friendly experience. Jay Carley, General Manager.
Best Toyota experience.
Great personnel, highly professional. Rob from sales and Brandon from finance were superb.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
George, thank you for your review. I am glad that we could provide you with great personnel and a highly professional experience. Jay Carley, General Manager.