Sands Chevrolet - Glendale

Sebastian did an amazing job assisting me and getting me in a vehicle that I love!

I am writing to formally document a series of ongoing issues I have experienced with the service department at Sands Chevrolet following a routine oil change on my truck. During the oil change visit, I was upsold on a three-part throttle body cleaning service. Upon picking up my vehicle, the check engine light was illuminated and the engine RPMs were abnormally high. I immediately returned the truck, at which point the service team attributed the problem to aftermarket oil can and stated they had corrected it. When I retrieved the vehicle a second time, the check engine light was off, but the elevated RPM issue persisted. I returned the truck for a third time and dealt primarily with Service Advisor Javier Ponce, whose communication was consistently poor and unhelpful. I eventually requested contact information for his superior, Senior Manager Michael Jajou. Unfortunately, my experience with Mr. Jajou’s communication was equally unsatisfactory. After multiple attempts, I was able to speak with Mr. Jajou, and the vehicle was returned to the shop for a fourth time. The team diagnosed the issue as throttle body related and replaced the throttle body, mass air flow sensor, and engine control module. Despite these repairs, the elevated RPM problem continues. Additionally, the OBD-II port is now non-functional, requiring me to bring the vehicle back to the dealership once again. To date, my truck has been in and out of the service department for approximately one month. During this period, no loaner vehicle or alternative transportation was provided. I have repeatedly requested escalation to higher management. Mr. Jajou promised to provide me with the contact information for his superior but has failed to do so. I subsequently contacted the dealership directly to obtain the General Manager’s information (Derek Haddad). I have left two voicemail messages and sent an email to Mr. Haddad, none of which have received a response. The repeated failures, lack of resolution, and consistently poor communication from multiple members of your service team have been extremely frustrating and disruptive. I am requesting a prompt and thorough resolution to the ongoing mechanical issues with my vehicle, including proper diagnosis and repair of the persistent high RPM condition and the now inoperable OBD-II port. I also expect clear, timely communication moving forward and appropriate compensation for the extended downtime and lack of transportation support. Please contact me at your earliest convenience to discuss this matter and provide a clear timeline for resolution.

Very helpful and Christopher Robles did everything he could to get us in a 2026 Chevy Silverado lt. I would recommend anyone to come to sands Chevrolet

BAIT AND SWITCH!!! Sands Chevrolet dealership lures you in with low "discounted" prices online, then when you're ready to buy, they tack on nearly three thousand dollars of mandatory trash add ons to drive the price back up. "Desert Cooling Package-$1895", "Supreme Protection Package-$995". Like other dealerships, they try and get you to come in before they surprise you with the extra three grand in add ons. It took me nearly a week to get them to send me the real price of the vehicle I was interested in, including their invisible but mandatory tacked on fees. The salesman argues that it isn't bait and switch, but then why aren't their add on fees listed in their online prices???????

The vehicle advertised for sale was on a back lot marked "Not for Sale". It had transmission issues. You would think the dealer would have thought this through before offering it for sale, as I drove some distance to look at it.

My whole Chevy team did a wonderful job made divine process extremely simple thank you

It was a great experience, Lupita my sales consultant was great and explained everything very detailed. I am so happy with my new car!! I have already referred some of my close friends.

Needed critical electrical work on my 2023 Corvette so I contacted Chad my service rep. As always, he got me into the shop in just a few days. Lee the C8 tech found a short in my truck switch. Chad and Lee the C8 tech are the best. I have been coming to Sands in Glendale for several years now because of the great service I get each time from Chad and Lee. Thanks Sands of Glendale

I have purchased probably 20 new vehicles in my life time, and by far this has been the best experience. Arturo Cervantes has been the best sales representatives that I have ever dealt with from any dealer. He was had a great personality, attentive, polite, knowledgeable, courteous, and truly genuine. I will refer all my friends and family to Sands Chevrolet, because of my awesome experience. I literally drove from California to buy this vehicle because a friend referred Arturo Cervantes! 5 Stars*****

Very polite, informative, & make you feel welcomed & valued. Everyone worked as a team and professional