Sands Chevrolet - Glendale

The people there were very nice to my family and they did everything they possibly could to make the deal happen for us. They went out of there way to assure that me and my family came first and for that I'll be forever grateful.

This organization is amazing. My wife was injured in an accident and was unable to travel. We had been planning on buying a new 3500 dually for our transition to full time rving. We had located the truck at Sands so we decided to proceed with the sale. We live 150 miles from the dealership. I called the dealership and had the great fortune to be hooked up with newly arrived Valentino. Between Valentino and Ed Gamez, we did everything online and electronically. No travel to the valley in the heat. But the real kicker was they were willing to deliver the vehicle to our location and take the trade back. I never in my entire life met an organization that took such consideration to personal circumstances. Yes I know they were making a sale, but nonetheless their consideration was extraordinary. I can not thank them enough.

Once the vehicle was picked up the service advisor was a big help. Downgrade is due to scheduled pick up did not happen and I had to call to do a follow up. My days events were delayed due to error in pick up. Car was washed but windows were very spotted and I had to reclean them.

Fast and easy, salesman and staff are polite. Took us less than 3 hrs with a test drive to get everything done..

Sebastian did an amazing job assisting me and getting me in a vehicle that I love!

I am writing to formally document a series of ongoing issues I have experienced with the service department at Sands Chevrolet following a routine oil change on my truck. During the oil change visit, I was upsold on a three-part throttle body cleaning service. Upon picking up my vehicle, the check engine light was illuminated and the engine RPMs were abnormally high. I immediately returned the truck, at which point the service team attributed the problem to aftermarket oil can and stated they had corrected it. When I retrieved the vehicle a second time, the check engine light was off, but the elevated RPM issue persisted. I returned the truck for a third time and dealt primarily with Service Advisor Javier Ponce, whose communication was consistently poor and unhelpful. I eventually requested contact information for his superior, Senior Manager Michael Jajou. Unfortunately, my experience with Mr. Jajou’s communication was equally unsatisfactory. After multiple attempts, I was able to speak with Mr. Jajou, and the vehicle was returned to the shop for a fourth time. The team diagnosed the issue as throttle body related and replaced the throttle body, mass air flow sensor, and engine control module. Despite these repairs, the elevated RPM problem continues. Additionally, the OBD-II port is now non-functional, requiring me to bring the vehicle back to the dealership once again. To date, my truck has been in and out of the service department for approximately one month. During this period, no loaner vehicle or alternative transportation was provided. I have repeatedly requested escalation to higher management. Mr. Jajou promised to provide me with the contact information for his superior but has failed to do so. I subsequently contacted the dealership directly to obtain the General Manager’s information (Derek Haddad). I have left two voicemail messages and sent an email to Mr. Haddad, none of which have received a response. The repeated failures, lack of resolution, and consistently poor communication from multiple members of your service team have been extremely frustrating and disruptive. I am requesting a prompt and thorough resolution to the ongoing mechanical issues with my vehicle, including proper diagnosis and repair of the persistent high RPM condition and the now inoperable OBD-II port. I also expect clear, timely communication moving forward and appropriate compensation for the extended downtime and lack of transportation support. Please contact me at your earliest convenience to discuss this matter and provide a clear timeline for resolution.

Very helpful and Christopher Robles did everything he could to get us in a 2026 Chevy Silverado lt. I would recommend anyone to come to sands Chevrolet

BAIT AND SWITCH!!! Sands Chevrolet dealership lures you in with low "discounted" prices online, then when you're ready to buy, they tack on nearly three thousand dollars of mandatory trash add ons to drive the price back up. "Desert Cooling Package-$1895", "Supreme Protection Package-$995". Like other dealerships, they try and get you to come in before they surprise you with the extra three grand in add ons. It took me nearly a week to get them to send me the real price of the vehicle I was interested in, including their invisible but mandatory tacked on fees. The salesman argues that it isn't bait and switch, but then why aren't their add on fees listed in their online prices???????

The vehicle advertised for sale was on a back lot marked "Not for Sale". It had transmission issues. You would think the dealer would have thought this through before offering it for sale, as I drove some distance to look at it.

My whole Chevy team did a wonderful job made divine process extremely simple thank you