Reviews
Great customer service. Knowledgeable, funny and not pushy. We’ve now bought two cars from him.
Great customer service. Knowledgeable, funny and not pushy. We’ve now bought two cars from him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are ecstatic to hear about your wonderful experience with our team! It's fantastic that you found our service both knowledgeable and enjoyable, while maintaining a comfortable, no-pressure environment. We truly value customers like you who appreciate our authentic approach to helping find the right vehicle. Thank you for choosing Camelback Toyota for both of your car purchases - your loyalty means everything to us!
My salesman Jacob and his boss Ralph were great I would give them an 5 star review. Upper management and the service department do not support their staff and honor what they offer after. Even after the salesman’s and his boss tried to make it right the company as a whole were unprofessional and shady. I would get everything in writing with prices prior to finalizing a deal.
My salesman Jacob and his boss Ralph were great I would give them an 5 star review. Upper management and the service department do not support their staff and honor what they offer after. Even after the salesman’s and his boss tried to make it right the company as a whole were unprofessional and shady. I would get everything in writing with prices prior to finalizing a deal.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share your detailed feedback regarding your experiences across multiple visits and purchases. Our team values long-term customer relationships and takes both positive recognition and concerns regarding consistency and follow-through seriously. We are glad to hear your interactions with members of our sales team were positive, while also noting your concerns related to communication between departments and the finalization of purchase details. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com or (602) 264-2841.
Originally looking at a pre-owned vehicle, shifted focus to a new Tacoma after discovering an issue with the pre-owned. Got connected with Brodey Kiley who was great to work with. Very patient, went on a few test drives with our son, answered all his questions and eventually agreed to a deal. We were then connected with Matthew Barry in Finance who was also very patient and professional with our son, explaining everything and not pushing him on every potential add-on. Appreciated the way he explained the contract in an easy to understand way to our son as this was his first vehicle purchase. Great, albeit lengthy experience, but would definitely return to Camelback Toyota.
Originally looking at a pre-owned vehicle, shifted focus to a new Tacoma after discovering an issue with the pre-owned. Got connected with Brodey Kiley who was great to work with. Very patient, went on a few test drives with our son, answered all his questions and eventually agreed to a deal. We were then connected with Matthew Barry in Finance who was also very patient and professional with our son, explaining everything and not pushing him on every potential add-on. Appreciated the way he explained the contract in an easy to understand way to our son as this was his first vehicle purchase. Great, albeit lengthy experience, but would definitely return to Camelback Toyota.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and for sharing your experience with your son's first vehicle purchase. We understand how meaningful this milestone was for your family, and we're honored that you chose us for this important moment. It's wonderful to hear that our team provided the patience and guidance needed throughout the process, from exploring different vehicle options to explaining all the details in a way that was easy to understand. We truly value customers who take the time to share their positive experiences, and we look forward to serving you and your family again in the future.
I had to pre-order my vehicle, Grand Highlander hybrid. Paloma was so knowledgeable about her inventory and kept me up to date on the delivery of my vehicle. From start to finish everything was smooth and every one was so welcoming. This is my second purchase from Carmelback Toyota and each time has been a great experience.
I had to pre-order my vehicle, Grand Highlander hybrid. Paloma was so knowledgeable about her inventory and kept me up to date on the delivery of my vehicle. From start to finish everything was smooth and every one was so welcoming. This is my second purchase from Carmelback Toyota and each time has been a great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your wonderful experience with your Grand Highlander hybrid purchase! It's fantastic that Paloma provided such excellent knowledge about the inventory and kept you well-informed throughout the delivery process. We're delighted that everything went smoothly from beginning to end and that our team made you feel so welcome. Your loyalty as a repeat customer means the world to us at Camelback Toyota, and we're honored that both of your experiences with us have been exceptional. Thank you for choosing us again for your vehicle needs!
I reached out to this dealership for pricing on a vehicle and initially had a positive experience. However, after deciding to go with another dealer, I received an unprofessional and inappropriate text message that completely changed my impression of the dealership. I understand dealerships are competitive, but customers should not feel harassed or pressured after making a purchasing decision. Professionalism matters just as much as pricing. I’d recommend management review how follow-up communication is handled with potential customers.
I reached out to this dealership for pricing on a vehicle and initially had a positive experience. However, after deciding to go with another dealer, I received an unprofessional and inappropriate text message that completely changed my impression of the dealership. I understand dealerships are competitive, but customers should not feel harassed or pressured after making a purchasing decision. Professionalism matters just as much as pricing. I’d recommend management review how follow-up communication is handled with potential customers.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share your experience and understand how important respectful communication is throughout every stage of the shopping process. Our team aims to provide a professional and positive experience for all customers, regardless of their final purchasing decision. Feedback like this helps reinforce the level of care and professionalism we strive to uphold. Please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com or (602) 264-2841.
Excellent He explains everything cualquier cosa que uno le pregunte él le da la respuesta correcta. Por eso yo le doy un 10
Excellent He explains everything cualquier cosa que uno le pregunte él le da la respuesta correcta. Por eso yo le doy un 10
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear about your wonderful experience with our team member. Your feedback about how thoroughly everything was explained and how any question you had received the correct answer truly means the world to us. We take great pride in ensuring our customers feel informed and confident throughout their visit. Your perfect rating reflects the level of service we strive to provide every day at Camelback Toyota. Thank you for taking the time to share your positive experience with us.
The service director Jimmy Chu is a total jerk to customers and now I am no longer supporting Toyota. Sold my car and moving on.
The service director Jimmy Chu is a total jerk to customers and now I am no longer supporting Toyota. Sold my car and moving on.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and understand your concerns regarding your recent experience. Our team remains committed to treating every customer with professionalism and respect while continuing to improve the service experience. We value all feedback as an opportunity to review concerns and enhance how we support our customers moving forward. Please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com or (602) 264-2841.
They were over charging for the work and recommended more than needed to be done I found out afterwards. The control arm was recommended to be changed when all that was needed were new bushings. They had to rebalance the wheels which was an extra charge. I had told them the tire pressure sensor was faulty. They replaced pressure sensor in all 4 wheels. They did not do this initially even though it was the one thing I wanted fixed. They said the light was not on initially so they did not fix it. They had to keep the car a third day to fix this. They had to re-rebalance the wheels but said the rebalance charge was incorporated into the cost of the repair. All repairs came to $6000+. When I used my credit card they told me there would be a 3% charge — $200! The $6000 exceeded the limit on my debit card and I did not bring my check book. Frustrated that I had to make 3 trips to the dealership on 3 consecutive days.
They were over charging for the work and recommended more than needed to be done I found out afterwards. The control arm was recommended to be changed when all that was needed were new bushings. They had to rebalance the wheels which was an extra charge. I had told them the tire pressure sensor was faulty. They replaced pressure sensor in all 4 wheels. They did not do this initially even though it was the one thing I wanted fixed. They said the light was not on initially so they did not fix it. They had to keep the car a third day to fix this. They had to re-rebalance the wheels but said the rebalance charge was incorporated into the cost of the repair. All repairs came to $6000+. When I used my credit card they told me there would be a 3% charge — $200! The $6000 exceeded the limit on my debit card and I did not bring my check book. Frustrated that I had to make 3 trips to the dealership on 3 consecutive days.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback regarding your service visit and understand your concerns about the recommendations, repairs performed, and overall experience. Our team remains committed to ensuring that all inspections and suggested services are clearly explained, accurately diagnosed, and properly communicated before any work is completed. We also understand how important convenience and transparency are throughout the repair process and will continue working to improve both communication and efficiency. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com.
I'm just tired of all the upselling...I was hostage for two hours (to buy an extended warranty) after buying the certified used vehicle with 12k miles and still under warranty. I got two years of free oils changes,,.a bonus, but again the upselling at the oil change...a 189.00 alignment without showing me the diagram and two other items that I can't remember. The people are nice, but the upselling is over the top annoying.
I'm just tired of all the upselling...I was hostage for two hours (to buy an extended warranty) after buying the certified used vehicle with 12k miles and still under warranty. I got two years of free oils changes,,.a bonus, but again the upselling at the oil change...a 189.00 alignment without showing me the diagram and two other items that I can't remember. The people are nice, but the upselling is over the top annoying.
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- Overall experience
- 1.0
- Does recommend this dealer
- Came in for service or repair
We appreciate all feedback regarding service experiences and understand how important it is for customers to feel comfortable and informed during maintenance visits. Our team remains committed to ensuring recommendations are clearly explained and that customers feel confident in the services they choose. We value the opportunity to continue improving the overall customer experience. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com.
I was told 2 hours for an oil change and to investigate a noise coming from my drivers side wheel area. He believed the noise was from the rotor, I figured he had zero mechanical knowledge but the techs should be able to figure it out. After 2 hours I get a call from Jesus saying my cat shield is in the way and they need to take it off. I said that's not possible because the cat shield covers the transmission area, not the oil pan. He said he would call me back but did not. Then I got a text message after 30 min with the service findings showing a close up of something and and they needed a special bit to remove it. I called Jesus and said the TRD skidplate is factory installed and they should be able to remove it. He kept talking in circles about how they cannot remove the cat shield (that covers the transmission). I kept saying please stop wasting my time. I also asked about the noise and Jesus said its because the cat shield is loose. This makes no sense because the noise is clearly coming from the driver side front wheel. I think I got a bad combination of the dumbest service advisor and tech. A perfect storm. I called the shop that installed the Miller Cat shield and they said what the dealer said makes no sense. Still no idea what the clicking noise is when I turn my wheelk
I was told 2 hours for an oil change and to investigate a noise coming from my drivers side wheel area. He believed the noise was from the rotor, I figured he had zero mechanical knowledge but the techs should be able to figure it out. After 2 hours I get a call from Jesus saying my cat shield is in the way and they need to take it off. I said that's not possible because the cat shield covers the transmission area, not the oil pan. He said he would call me back but did not. Then I got a text message after 30 min with the service findings showing a close up of something and and they needed a special bit to remove it. I called Jesus and said the TRD skidplate is factory installed and they should be able to remove it. He kept talking in circles about how they cannot remove the cat shield (that covers the transmission). I kept saying please stop wasting my time. I also asked about the noise and Jesus said its because the cat shield is loose. This makes no sense because the noise is clearly coming from the driver side front wheel. I think I got a bad combination of the dumbest service advisor and tech. A perfect storm. I called the shop that installed the Miller Cat shield and they said what the dealer said makes no sense. Still no idea what the clicking noise is when I turn my wheelk
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear about your recent experience and understand the importance of clear communication, accurate diagnosis, and timely updates during a service visit. We recognize how delays and confusion regarding inspection findings can impact your confidence in the repair process. We would appreciate the opportunity to speak with you to gather additional information and better understand your concerns. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com at your earliest convenience.
thank you for the copypasta. Yes the solution here is definitely for me to waste more time and send an email to your control + V response.