Camelback Toyota

I am submitting this review on behalf of my husband who recently had his 2007 FJ Cruiser in for service. I texted Mike Romero and received prompt response and WOW... we could bring it in that same day. Mike is an excellent communicator, service advisor and representative for Toyota. Thank you to service technician Juan (Tag I916) for thorough in completing the service ...nothing was left open...awesome job! Hubby did not use the transportation service (which is an appreciated option)...we live nearby and it was easy for me to pick him up. I wonder why this survey's highest rating is very good...I believe it should have an "Excellent" option which I would have rated for both Mike and Juan. I believe thorough service is highly important at a dealership; however, obtaining an excellent and low-pressure/stress sales experience and affordable purchase price is highest priority at the beginning of a new car experience and I would purchase from the dealership that could deliver on those 2 items.

Muy buena conexion y muy buen trato le agradezco a Melanie Kranz muy satisfecho salgo justo con lo qué Queria!!!

I recently purchased a 2026 Toyota Corolla Hybrid from Camelback Toyota, and I had an outstanding experience thanks to Melanie Kranz. From the moment I walked in, Melanie was welcoming, knowledgeable, and incredibly helpful. She took the time to understand what I was looking for and guided me through the process with patience and professionalism. Her attention to detail and genuine care made the entire experience smooth and enjoyable. If you're looking for someone who truly puts the customer first, I highly recommend working with Melanie!

Paloma was a great help into finding my mom a new car for her price range! 💗💗 she’s so great.

Sales department was friendly and up front, didn’t give off the scummy vibe some car salesmen have. Finance was a whole other story, despite buying my 4Runner a few weeks ago I’m still thinking about the weird interaction. Jonathan Farris was extremely pushy on a warranty despite it being declined multiple times, I don’t need one for my brand new Toyota they’re never worth it in my opinion. He started friendly enough but after officially declining the warranty his demeanor changed and made it seem like I was a bother to even be in the same room as him. Very off putting interaction and it’s unfortunate because like I said the sales team was pleasant to deal with but the last process of buying the car left a sour taste in my mouth. Avoid Jonathan if you can, he entered information incorrectly and had I not caught it would have ended up paying several thousand more in interest and he will try to screw you on a warranty, when he learns he can’t screw you he’ll ruin an otherwise special day.

UNETHICAL DEALERSHIP – Avoid at all cost Believe the bad reviews. They just want money pushing services & add-on’s that are not needed and don’t take ownership of their work. They damaged my vehicle during last service visit and refuse to reimburse me $800 for the cost to repair. The way they have handled what should have been a very easy situation to rectify has proven that they do not care about their customers. They could have offered me a credit towards future services and that would have solved the problem immediately but instead they chose to give me the runaround right off the bat. I have had all maintenance done on my 2020 Rav4 at Camelback Toyota for the past 3 years since I purchased certified used with 10,000 miles. Car now has 50,000 miles so they have done 7 of the 9 lifetime oil changes it has had along with some other recommended services. The last oil change they did, they over torqued the oil drain plug stripping it so when I brought my vehicle in 5,000 miles later to a different Toyota dealership the plug was able to be removed but not replaced causing me to need a whole new oil pan. I tried reaching out immediately to Camelback Toyota and could not get a hold of anyone. My vehicle was on the lift with no oil and unable to drive. I was waiting to see if Camelback would want to have my vehicle towed there to fix it themselves but the service manager would not return my calls. After 5 days of paying for a rental car I decided to have it repaired where it was. For the last 2.5 months I have been trying to get reimbursed by them $630 for the oil pan and $125 for the rental car. I finally spoke with Service Manager Damian and he told me if I had brought it back they would have coded a claim for my platinum warranty to cover it. I reached out to warranty and they said they would not cover and that the dealership is responsible to fix. They transferred me to Toyota Brand Engagement for help who then contacted Camelback General Manger, Service Manager and Customer Service managers on my behalf. None of them reached out to me but lied to brand engagement saying they had. Damian is now ghosting me, not returning messages I leave, the operator lied to me and said he did not have a voicemail to transfer me to even though I was previously transferred to his voice mail. Brand engagement escalated my case and reached out to Camelback again. I finally got to speak with Jimmy Oh who gaslit me saying it could not have been their fault as they have special equipment that torques to spec but if I would have had it towed there they would have fixed it. I told him I would have if anyone called me back but could not keep paying rental car fees. He offered me $400 but I refused as they should take full responsibility since their technician screwed up. I asked him to call the other dealership since he is adamant they are to blame. He said he would but never did. I reached out to the service advisor there and confirmed they never heard from Jimmy. Called Brand Engagement again and was told they were standing by the dealership and couldn’t help me any further. I asked to speak to a manager and they said one was not available but they would have them call me back. Never heard from them again either. Unrelated or maybe not. At the last maintenance visit Camelback did (when they screwed up the oil pan) it was also time to do service on the Hybrid battery. Ever since then I have noticed my MPG has gone from 36.4 down to 32.4. That’s a 4 MPG drop in only 6 months. I am inclined to wonder now if something was not done right with that. The 3 years I have owned this vehicle I have maintained 36-38 MPG even during summer when I am running A/C to cool the car off before driving. I am going to have the other dealer service it at my next visit to make sure everything is good and see if my MPG starts going back up. Maybe it is a blessing in disguise that I did not take it back for Camelback to fix the oil pan as who knows what other damage they

My husband and I had an excellent experience working with Estrella “Star” yesterday at Camelback Toyota. She was personable, knowledgeable, and professional. She went above and beyond to help us find the right vehicle. She did everything with patience and a smile! We have always had a good experience working with this dealership.

Bait and switch. Salesman said it sold after I drove 120 miles to buy it. And now they continue to list it for sale !

I had an extremely disappointing experience with Camelback Toyota. Their service advisor, Tyler, gave us misleading information about repair costs and financing. We were told multiple times the upfront payment would be $200–$250, but after repairs were done, we were suddenly asked to pay nearly $1,000. I was also made to sign electronic documents without being shown any paperwork — and I’m not even the legal owner of the vehicle. On top of that, we were charged $44 for a loaner car that was promised to be free. We were left at the dealership for hours under emotional stress, with our vehicle being held. This was unprofessional and unacceptable. I hope management seriously reviews how this was handled.

Subject: Misleading, Unethical, and Disrespectful Conduct at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unprofessional, unethical, and culturally disrespectful treatment my wife and I received at Camelback Toyota’s used car sales department, specifically involving your finance manager named Chris Quitana. From the start, I made it clear that my credit union (Mountain America) does not finance vehicles with over 250,000 miles, and the vehicle in question had 174,000 miles (2011 Toyota 4Runner $16,980 black in color). Despite this, Chris Quitana proceeded to run my credit and submit multiple applications to various banks without fully explaining the consequences, resulting in multiple hard inquiries that negatively impacted my credit. Despite me using a vehicle to trade in, I was then pressured to provide more money down and offered high-interest loans, despite my efforts to use my own financing. The entire process felt focused on dealer profit — not transparency, honesty, or customer service. In addition to the misleading financing, Chris Quitana attempted to pressure my wife into co-signing legal documents before she had even seen the vehicle. She specifically requested to inspect the car first — a basic and responsible request — yet this was ignored. Attempting to have someone sign binding documents without viewing the vehicle is deeply unethical and shows a complete disregard for informed decision-making. Most concerning was the manager's inappropriate physical behavior, as he repeatedly touched my wife’s hands and arms during conversation. This is entirely unacceptable, especially in African, Asian, Muslim, and many other cultures, where such physical contact in a formal setting is considered disrespectful. It made us both extremely uncomfortable and showed a serious lack of professionalism and cultural awareness. To add to the list of unethical conduct, the dealership considered taking my vehicle as a trade-in, but Chris Quitana falsely claimed it had emissions issues — an accusation that had no basis and appeared to be a deliberate tactic to undervalue my car. I have had no such issues with the vehicle, and this false statement felt like an attempt to manipulate me into a poor trade-in deal. As an African American customer, I must also emphasize that my experience aligns with nationally documented patterns of discriminatory auto lending and sales practices. Studies by the Consumer Financial Protection Bureau, the National Fair Housing Alliance, and other oversight bodies have consistently shown that minority buyers are often steered into higher interest loans and treated unfairly, regardless of creditworthiness. My experience at Camelback Toyota is sadly consistent with these findings. This pattern of dishonesty, pressure tactics, cultural insensitivity, and discriminatory behavior is unacceptable. I will not return, and I am in the process of filing formal complaints with the Consumer Financial Protection Bureau, the Better Business Bureau, and the Arizona Attorney General’s Office. I strongly advise other consumers — especially those seeking ethical, culturally respectful service — to proceed with caution when dealing with this dealership. Cordially, Derrick R.