Camelback Toyota

I recently purchased a vehicle from Camelback Toyota, and I wanted to recommend Fred Macias. Throughout the process, he was incredibly straightforward, professional, and very respectful of my time. His low-pressure approach made me feel completely confident in my decision. We will definitely go back to see him when it’s time to purchase another vehicle.

I needed several things done to my car and it was done done by the end of the day. Mauro was great and kept in contact throughout the day with updates on my vehicle.

Leslie is absolutely the best! This is the second time we buy a car from her and she is always friendly, professional and helpful finding a good deal! I definitely recommend her to anyone.

I always go here to take care of my car. My advisor, Jorge Rodriguez, is very knowledgeable and explain everything so well that makes my experience easy and less stressful. Highly recommended to schedule with him.

Great response and communication with service and options. Great customer service and welcoming experience at every service.

Inventory was the best around, sales, staff, and finance staff or courteous and friendly. Overall is a great experience.

Brodey Kiley did a great job! Kind, patient and funny made sure I was informed about everything dealing with the perches of the car thanks Brodey 😀

Excellent service, communication, and integrity, first from service rep, Ryan Shumaker, and now from Scott “Nemo”. They are superb. Recommended!

Brandon Whitaker did a great job helping me out with maintenance on my 2024 Tundra. I appreciate everything and this dealership has never steered me the wrong direction.

Subject: Concern Regarding Service Practices and Customer Experience To Whom It May Concern, I am writing as a longtime Toyota customer to express my concern regarding what appears to be a significant shift in the service experience at Toyota dealerships. In recent years, I have noticed that routine service visits are increasingly accompanied by recommendations for additional maintenance and repairs costing hundreds or even thousands of dollars. While I understand that some maintenance is necessary as vehicles age, the frequency and cost of these recommendations have left me questioning whether they are always genuinely needed. What further undermines my confidence is that the recommendations do not always appear to be consistent from one visit to the next. Services that are presented as urgent or highly recommended during one appointment may not be mentioned at all during a subsequent visit, or different recommendations may be made without a clear explanation for the change. As a customer, this inconsistency makes it difficult to determine what maintenance is truly necessary and what may be discretionary. It also raises concerns about the integrity of the recommendation process and erodes the trust that should exist between Toyota service departments and their customers. My perception is that Toyota's service departments have moved away from a customer-focused approach centered on providing reliable and honest maintenance guidance and toward a more aggressive, profit-driven model. It often feels as though every service visit becomes an opportunity to sell additional work rather than simply maintain the vehicle according to Toyota's standards. I recognize that dealerships are independent businesses and that vehicle maintenance requirements vary. However, Toyota should be concerned if customers are leaving service appointments feeling pressured or skeptical about the recommendations they receive. I also wonder whether broader market conditions may be contributing to this trend. With new vehicle prices remaining high, many consumers are keeping their vehicles longer and delaying new purchases. As a customer, it can appear that dealerships may be attempting to offset slower new-vehicle sales by increasing revenue from service departments. While this is only my personal observation and speculation, it contributes to a growing sense of distrust regarding service recommendations. Another recent experience that added to my frustration was receiving a text message from Camelback Toyota informing me that I had a service appointment scheduled and instructing me to text back if I could not make it. The problem is that I never scheduled the appointment in the first place. As a customer, I found this approach presumptive and inappropriate. Service appointments should be initiated by the customer, not automatically created and presented as if they had already been requested. Communications like this make it feel less like customer service and more like a marketing tactic designed to drive service traffic. Experiences such as these contribute to my growing concern that the focus has shifted from serving customers' needs to generating additional service revenue. Toyota has built its reputation on reliability, value, and customer trust. Those qualities are a major reason why many of us chose the brand in the first place. I encourage Toyota to review dealership service practices and ensure that maintenance recommendations are transparent, evidence-based, and clearly distinguished between essential repairs and optional or preventive services. Likewise, I hope Toyota will discourage sales and marketing practices that can leave customers feeling pressured or manipulated. I appreciate your time and consideration and hope Toyota will continue to prioritize the trust and confidence that have made so many customers loyal to the brand.