Camelback Toyota

Worst dealership experience I’ve ever had. I saw an ad for a Tacoma and called Camelback Toyota to ask about it. I spoke with James and was very clear about the absolute max out the door price I was willing to pay. He told me they couldn’t get anywhere close to that number. I said no problem and that I didn’t want to waste either of our time. About five minutes later, James called me back and said he was able to get the deal to my out the door number and asked if I could come in right away. Based on that confirmation, I went to the dealership and spent several hours there. Right at the beginning, I signed a written document in pen confirming the agreed upon out the door price, interest rate, and monthly payment. Based on that, they ran my credit and moved me into the finance office. After I declined the optional add ons in finance, I was suddenly told there was an internal mistake and that the out the door price was going up by an additional $3,000. James admitted the mistake was on their end but refused to honor the deal he personally called me back to offer and that I had already signed. He then brought in his manager Brandon, who backed him up and showed zero concern for the time I wasted after being brought in under false pretenses. This was a clear bait and switch. If James and Brandon represent how Camelback Toyota operates, do yourself a favor and stay far away. Even signed paperwork did not stop them from trying to raise the price at the last second.

My Service Rep Chase is the best! He has looked after my vehicle for years! I drive past a couple Toyota dealers, to take my Tundra to him! Always 5-Stars!

My service advisor, Nemo, was very good at explaining recommended services. The time my services took was a little bit less than his original estimate, which I like.

Great service, let me know when type of vehicle I was looking for was expected to arrive so I could check it out!!! Kept me informed, worked with my husband on his wishes for financing and for vehicle extras!! Thank you to Janel Thomas and Andres Martinez!

I am very disappointed with my recent experience. At the time of purchase, I was told the vehicle had not been in an accident according to the Carfax report. However, after taking a closer look at the vehicle, it was clear that repairs had been done. The right front door handle did not function properly, which led me to take the vehicle to Camelback Volkswagen. There, I was informed that the vehicle appeared to have been involved in some form of accident. I then had to return to Camelback Toyota to address the issue. While the accessories advisor was very helpful, I did not receive the same level of support from Andre. Additionally, the sales team emphasizes that they “love helping families,” but my experience has not reflected that sentiment. I am currently still waiting on my $2,000 cashback check for my trade-in. The vehicle has already been funded, yet I have not received the payment owed to me. I have contacted Caleb, Tim Bland, and multiple finance representatives, but I continue to be transferred, leave voicemails, and receive no response. Although Devon, my salesperson, has made an effort to assist me, there has been a lack of follow-through from others involved in the transaction. A deal was made, but the commitments have not been fulfilled. I am simply asking for the funds that are owed to me and timely communication. It is extremely frustrating to have to repeatedly reach out without receiving resolution.

This dealership was extremely helpful immediately. They were closing on a Friday night and they were able to squeeze me in to change my battery before closing. Titus was extremely helpful, I will be back!

Chase was amazing! He helped schedule an appointment on my way to Camelback after another Toyota dealership in Scottsdale turned me down as a walk-in. Chase was very thorough and detailed in explaining what maintenance services my Toyota Corolla needed. Great customer service all around! Switching my car services over to this location moving forward.

Good service. Friendly people with helpful advice. Comfortable facility and waiting room. Open early. Trustworthy

Everyone was very nice and 5 stars until I bought the car. Unfortunately I needed to bring my car back to them for a couple times for a maintenance issue and it went downhill from there. I thought I finally found “the right” dealer but it was a disappointing experience overall.

Took my 2026 Land Cruiser in for first oil change and tire rotation, the vehicle was in and out in 30mins, best Toyota service experience ever! Travis was my service advisor, he is absolutely amazing and professional.