Camelback Toyota

The online reservation program gave me an appointment with 2 Service Writers,so one checked me in quickly and then Michael Kane took it from there. There was a comprehensive inspection which I used to determine the servicing that was needed. When I returned everything was done. Quick and easy. Thank you!

It was a very busy day, but Shan stayed in contact with me through the whole process to alleviate the frustration of being there so long he was fantastic salesman! Jazmin Lopez was great. She really took the time to explain everything to me and patient with my questions..

Lesli was amazing! First time buyer and the whole time i felt comfortable there. She took great care of us and provided excellent information about whatever we needed. 100% Will be coming back!

Called a different dealership right at 7am and expressed my issue with my vehicle and the need to get back home out of state that day. Employee told me to come right down and I’d get right in. I spend the half hour driving there only to be told I wouldn’t be seen for several hours and the part wouldn’t be there until the next day. 2 different employees said they always tell people to come down even when busy. I called Camelback and told Steve of the situation. He told me to come right over and ask for him. He came out, greeted me, and got me right in. Everything he said, he stuck to his word. The work was done, and it came back at lower than estimated. I made it home safe. Camelback Toyota was the only dealership around with my part in stock (I called around),

Went in for maintenance, every time we visit it has been pleasant. Everyone is very helpful and attentive.

I had an amazing experience. Everyone was extremely friendly, kind, and honest. The whole experience was hassle free!

I enjoyed speaking with everyone I came in contact with. My primary person of reference was Jocelyne and the negotiation for the vehicle was pleasant and conversational. I never felt pressured to do anything. The contact person in finance Ever was also cordial, professional and pleasant to interact. Overall this was a great experience. I ended up buying one car for my wife and one for me.

My service advisor, Q, was great. His advice was superb. The car was serviced as promised.

They were great helped me out every way they could I am so grateful to them

1-star. Called to book a service appointment and Travis answered and scheduled it — then acted put out when I showed up, telling me he wasn’t actually my service advisor. When I pointed out that he was the one who took my call and booked it, he got defensive instead of just… helping. Asked about a computer upgrade for a hesitation issue on rolling stops. He immediately jumped to “we’re not just handing out parts” and said I’d need to leave the truck for hours — despite the fact that I never mentioned parts, just asked about the upgrade. At that point I gave up on that request. Also asked about disabling the passenger seatbelt chime (my dog rides up front). He checked with a coworker and came back with instructions that didn’t match my actual setup, then checked with a second employee who said it couldn’t be done at all — despite other Tundra owners confirming their dealerships have done exactly this. While I was waiting, there was a poster in the lobby promising the “5 Star experience”: transparent, courteous, knowledgeable, communicative, efficient. Not a single one of those applied to my visit. Overall: dismissive, unhelpful, and more interested in shutting down requests than answering basic questions. I won’t be booking with Travis or Camelback Toyota again.