O'Brien Toyota

I brought my Camry in for service because it had an alternator problem and an exhaust problem, which made the car very noisy. The car was not driving well. I was assigned to service advisor Rocky Price. Rocky knows cars. He is adept at translating mechanic talk into talk the customer can actually understand. He is passionate about giving outstanding customer service. When Rocky and his team finished fixing my car, the car drove perfectly. It wasn't noisy anymore, and it was fun to drive. When you have a choice as to which service advisor you want, I recommend asking for Rocky Price.

Great service and kind people. Rocky Price is a great employee. He needs a raise.

Two words to describe O'Brien's is Honesty and Integrity. I worked with Tate in sales and he did an excellent job answering all my questions and because I live 2 hours away I had him look over the whole car and drive it before I made the 2 hr drive to the store. When I got there, and looked over the car there were no surprises. I bought the Highlander 'As Is' and with no extended warranty. Two days after I bought it I realized it had a major issue that went undetected on our test drive and my drive home for different reasons. I figured I was on my own and out of luck but decided to get a hold of Tate and tell him the issue. He in turn involved Patrick the used car general manager. They told me they would do the right thing. They were under no obligation to help me but they did. After all the facts were gathered they made me a reasonable offer to get me out of the vehicle with the issue and into another vehicle. I was shocked they made me the offer but they did exactly what they said, they did the right thing. Thank you Tate and Patrick!! One other thing - I couldn't believe how clean their used cars were, it is like buying a new car. Pablo does an amazing job cleaning the vehicles. Give a shout out to him if you buy from them. I recommend buying from them and I plan to look their way first if buying another Toyota.

i took my Truck to change oil ,a lot of respect,fast service,after that went to part department bought two windshield wipers,original part nice price,and the sales man came out installed them ,man I love this place Obrain Toyota on shallend,the general manger Kayle ,dealing with him like you dealing with your brother ,grat manger,very friendly crew.God bless.

Yesterday I waited 2 hours! For an oil change. I then find out that the service advisor Jaden wills has no idea where my car is or how to contact the person who did the service. I asked him twice if that really was the status, and he agreed he had no idea. Only after I went to the showroom to find a manager because as usual there was no service manager, (in the 10 years I've gone there, there is never been a service manager he's consistently on vacation! So when I'm in the showroom Jaden decides that's the time to come tell me he found my car it was in the car wash. And then he tried to justify that it is okay for him to not know where the cars are and not be able to reach the service people. Maybe O'Brien should get a service manager so that his people could learn a touch a little bit of customer service or appreciation. I am never sure that they do the work they say they'll do, because I'm not sure they know how. For over 3 years they keep telling me about a leak, and yet not a single one has been able to show it to me in person.

i trusted kayle the manger,and he put ne with Hsl Parks,i was in good hands they helped me get the truck i wanted thank you for your honesty they i own 2 cars from the customer for life.

Our sales person, Tate, was great! From his immediate response from my message to him, to sending me a video of the car, outside in the pouring rain, all the way through signing the documents for purchase, Tate made it a smooth and efficient experience! If you're in the market for a new or used car, stop in and ask for Tate the Great and he will take great care of you!

I had a 12:45 appointment for an oil change. The guy said it'd be about an hour and a half. I could tell they were busy and they always take a good hour. At an hour and a half I asked him how much longer. He said he didn't know and then proceeded to complain about how he wanted to go home at 3 but that wasn't happening. 2 hours later (from check-in) they hadn't even started on my car. I demanded my keys and left. I won't ever go there again be it for service or a new car and would suggest the same to others.

I had a 12:45 appointment for an oil change. The guy said it'd be about an hour and a half. I could tell they were busy and they always take a good hour. At an hour and a half I asked him how much longer. He said he didn't know and then proceeded to complain about how he wanted to go home at 3 but that wasn't happening. 2 hours later (from check-in) they hadn't even started on my car. I demanded my keys and left. I won't ever go there again be it for service or a new car and would suggest the same to others.

As a returning customer, I expected my buying experience to be a excellent one as previously encountered; alas, unfortunately, that was not the case. Things have changed for the worse at O'Brien. There was absolutely, no discussion, no negotiation, no finding of common ground, no getting into any conversation whateversoever to find a compromise. Literally Nothing! Zilch! They could not be bothered to find a workable and agreeble price solution, which was suitable to me and to them, too. I kid you not! This was one of the most disappointing experiences this year, thus far. If you wish to waste your time and end-up disappointed, then I recommend you do so there. If not, then do yourself a big favor and take your business elsewhere!