O'Brien Toyota

Really like the people, professional and friendly. The work seems good if a bit pricey. Also, their record keeping is not great. I had the recall work for the battery tie down done last year (I had to wait when it was added to normal maintenance work). But they didn’t document it and kept telling me I needed it done. I thought I could just show them the work was done and be on my way, but the insisted on doing it again. I saw no difference before and after .

While there was a glitch Rocky kept me updated and the service was completed. I have been coming to Obrien for many years and they are always professional with quality service.

The quality of customer service has been reduced to bare minimum at O’brian Toyota😕

They kept me updated and allowed time to think about repairs. Service Manager even gave advice on repairs.

I brought my Camry in for service because it had an alternator problem and an exhaust problem, which made the car very noisy. The car was not driving well. I was assigned to service advisor Rocky Price. Rocky knows cars. He is adept at translating mechanic talk into talk the customer can actually understand. He is passionate about giving outstanding customer service. When Rocky and his team finished fixing my car, the car drove perfectly. It wasn't noisy anymore, and it was fun to drive. When you have a choice as to which service advisor you want, I recommend asking for Rocky Price.

Great service and kind people. Rocky Price is a great employee. He needs a raise.

Two words to describe O'Brien's is Honesty and Integrity. I worked with Tate in sales and he did an excellent job answering all my questions and because I live 2 hours away I had him look over the whole car and drive it before I made the 2 hr drive to the store. When I got there, and looked over the car there were no surprises. I bought the Highlander 'As Is' and with no extended warranty. Two days after I bought it I realized it had a major issue that went undetected on our test drive and my drive home for different reasons. I figured I was on my own and out of luck but decided to get a hold of Tate and tell him the issue. He in turn involved Patrick the used car general manager. They told me they would do the right thing. They were under no obligation to help me but they did. After all the facts were gathered they made me a reasonable offer to get me out of the vehicle with the issue and into another vehicle. I was shocked they made me the offer but they did exactly what they said, they did the right thing. Thank you Tate and Patrick!! One other thing - I couldn't believe how clean their used cars were, it is like buying a new car. Pablo does an amazing job cleaning the vehicles. Give a shout out to him if you buy from them. I recommend buying from them and I plan to look their way first if buying another Toyota.

i took my Truck to change oil ,a lot of respect,fast service,after that went to part department bought two windshield wipers,original part nice price,and the sales man came out installed them ,man I love this place Obrain Toyota on shallend,the general manger Kayle ,dealing with him like you dealing with your brother ,grat manger,very friendly crew.God bless.

Yesterday I waited 2 hours! For an oil change. I then find out that the service advisor Jaden wills has no idea where my car is or how to contact the person who did the service. I asked him twice if that really was the status, and he agreed he had no idea. Only after I went to the showroom to find a manager because as usual there was no service manager, (in the 10 years I've gone there, there is never been a service manager he's consistently on vacation! So when I'm in the showroom Jaden decides that's the time to come tell me he found my car it was in the car wash. And then he tried to justify that it is okay for him to not know where the cars are and not be able to reach the service people. Maybe O'Brien should get a service manager so that his people could learn a touch a little bit of customer service or appreciation. I am never sure that they do the work they say they'll do, because I'm not sure they know how. For over 3 years they keep telling me about a leak, and yet not a single one has been able to show it to me in person.

i trusted kayle the manger,and he put ne with Hsl Parks,i was in good hands they helped me get the truck i wanted thank you for your honesty they i own 2 cars from the customer for life.