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O'Brien Toyota

(346 reviews)
Visit O'Brien Toyota
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–7:30pm 7:30am–7:00pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–7:30pm 7:30am–5:30pm
Thursday 8:30am–7:30pm 7:30am–7:00pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (317) 584-8820 (317) 584-8820
Used (317) 584-8823 (317) 584-8823
Service (317) 810-9314 (317) 810-9314

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since May 2003.
If saving money is important to you, visit O'Brien Toyota - Indy's Preferred Toyota dealer! O'Brien Toyota is part of the O'Brien Automotive Family, a 4th generation family business serving Central Indiana since 1933. We have a great selection of new and used Toyotas, award-winning Toyota-certified technicians, and genuine Toyota parts. Simple. Fast. Transparent. Visit O'Brien Toyota, Indy's ONLY 14-time President's Award winner, today and let us show you how....."Our Family Works for You! Since 1933."
Our Family Works for You! Since 1933.

Service center

Phone number (317) 810-9314

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–7:00pm
Friday
7:30am–5:30pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(346 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Toyota from DealerRater.

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Fair price, decent people. Sal was very professional, helpful and knowledgeable. Nice place. Came from Fort Wayne for a used car.

Fair price, decent people. Sal was very professional, helpful and knowledgeable. Nice place. Came from Fort Wayne for a used car.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kevin in service is awesome. He is old school, which makes him honest and trustworthy. Very professional, definitely need more people like him at the dealership.

Kevin in service is awesome. He is old school, which makes him honest and trustworthy. Very professional, definitely need more people like him at the dealership.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Kevin kept me informed and explained everything that is recommended and what needs immediate attention. I trust this dealership.

Kevin kept me informed and explained everything that is recommended and what needs immediate attention. I trust this dealership.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I took my Fj cruiser to change front brake and Rotors and calipers,Rocky price my advisor,they done great job,but by lluck bad timing somthing else wont wrong swith they Reblaced it for free Thanks to the Kayle general manager and Rocky price great people they well not give the car untill i was happy,ther is not enough words i could write about them will be enough,im customer for life the trust i have in them and there cars and services is excellent ,im thankful for you guys i have 2 vehicles i bought from them and service there,Rocky price,Kayle thank from the bottom of my heart.

I took my Fj cruiser to change front brake and Rotors and calipers,Rocky price my advisor,they done great job,but by lluck bad timing somthing else wont wrong swith they Reblaced it for free Thanks to the Kayle general manager and Rocky price great people they well not give the car untill i was happy,ther is not enough words i could write about them will be enough,im customer for life the trust i have in them and there cars and services is excellent ,im thankful for you guys i have 2 vehicles i bought from them and service there,Rocky price,Kayle thank from the bottom of my heart.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Really like the people, professional and friendly. The work seems good if a bit pricey. Also, their record keeping is not great. I had the recall work for the battery tie down done last year (I had to wait when it was added to normal maintenance work). But they didn’t document it and kept telling me I needed it done. I thought I could just show them the work was done and be on my way, but the insisted on doing it again. I saw no difference before and after .

Really like the people, professional and friendly. The work seems good if a bit pricey. Also, their record keeping is not great. I had the recall work for the battery tie down done last year (I had to wait when it was added to normal maintenance work). But they didn’t document it and kept telling me I needed it done. I thought I could just show them the work was done and be on my way, but the insisted on doing it again. I saw no difference before and after .

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
—
Overall facilities
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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While there was a glitch Rocky kept me updated and the service was completed. I have been coming to Obrien for many years and they are always professional with quality service.

While there was a glitch Rocky kept me updated and the service was completed. I have been coming to Obrien for many years and they are always professional with quality service.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The quality of customer service has been reduced to bare minimum at O’brian Toyota😕

The quality of customer service has been reduced to bare minimum at O’brian Toyota😕

Rating breakdown (out of 5):
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Buying process
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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They kept me updated and allowed time to think about repairs. Service Manager even gave advice on repairs.

They kept me updated and allowed time to think about repairs. Service Manager even gave advice on repairs.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I brought my Camry in for service because it had an alternator problem and an exhaust problem, which made the car very noisy. The car was not driving well. I was assigned to service advisor Rocky Price. Rocky knows cars. He is adept at translating mechanic talk into talk the customer can actually understand. He is passionate about giving outstanding customer service. When Rocky and his team finished fixing my car, the car drove perfectly. It wasn't noisy anymore, and it was fun to drive. When you have a choice as to which service advisor you want, I recommend asking for Rocky Price.

I brought my Camry in for service because it had an alternator problem and an exhaust problem, which made the car very noisy. The car was not driving well. I was assigned to service advisor Rocky Price. Rocky knows cars. He is adept at translating mechanic talk into talk the customer can actually understand. He is passionate about giving outstanding customer service. When Rocky and his team finished fixing my car, the car drove perfectly. It wasn't noisy anymore, and it was fun to drive. When you have a choice as to which service advisor you want, I recommend asking for Rocky Price.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service and kind people. Rocky Price is a great employee. He needs a raise.

Great service and kind people. Rocky Price is a great employee. He needs a raise.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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