Reviews
We did have a truly wonderful experience with Chris. He was Knowledgeable and Passionate. I still remember how he kept his cool and yet greatly professional even after he had to wait for me under very hot Sun coz i took the wrong exit during my test drive. Well, As for the car itself-There’s just one singe issue i have with. i.e., Regardless how far the trips is or how many miles the highway is.. the roads always seem too short😊😊
We did have a truly wonderful experience with Chris. He was Knowledgeable and Passionate. I still remember how he kept his cool and yet greatly professional even after he had to wait for me under very hot Sun coz i took the wrong exit during my test drive. Well, As for the car itself-There’s just one singe issue i have with. i.e., Regardless how far the trips is or how many miles the highway is.. the roads always seem too short😊😊
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I set an appointment and put it in my phone reminders. I put it on the wrong date. I’ll be back at work next Friday so I explained the mixup. They took me right in. I was done in an hour. Very friendly. Very knowledgeable. I love my car. I want the best when it needs service, That’s Tom Wood!
I set an appointment and put it in my phone reminders. I put it on the wrong date. I’ll be back at work next Friday so I explained the mixup. They took me right in. I was done in an hour. Very friendly. Very knowledgeable. I love my car. I want the best when it needs service, That’s Tom Wood!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greg was fantastic! He was courteous, professional and timely. He also communicated often and was very helpful! Greg and Tom Wood Lexus are awesome!
Greg was fantastic! He was courteous, professional and timely. He also communicated often and was very helpful! Greg and Tom Wood Lexus are awesome!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
George was fantastic. Very informative and not pushy. Would highly recommend George and Tom Wood Lexus. We love our new car.
George was fantastic. Very informative and not pushy. Would highly recommend George and Tom Wood Lexus. We love our new car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tad, we are happy to hear you had a knowledgeable and pressure-free experience with George! Thanks for choosing Tom Wood Lexus and enjoy your new car!
Eric was great guy! Helpful punctual, and honest:) highly recommend him and Tom Wood Lexus
Eric was great guy! Helpful punctual, and honest:) highly recommend him and Tom Wood Lexus
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Claudia, thank you for your support of Eric and Tom Wood Lexus!
Shana was excellent. The service was great and quickly completed. They provided a loaner during the service work they completed. Thank you. Tina Riebel
Shana was excellent. The service was great and quickly completed. They provided a loaner during the service work they completed. Thank you. Tina Riebel
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tina, we're delighted to hear Shana took such good care of you and made your service visit at Tom Wood Lexus a smooth one. We appreciate your feedback and hope to serve you again! Safe travels!
I recently brought my car in for service at Tom Wood Lexus, and the experience served as a great reminder of why I choose to bring my vehicle here rather than a generic auto shop. From start to finish, the entire process was seamless, professional, and genuinely thoughtful. What stood out most was the thoroughness of the service. The technical team didn't just perform the routine maintenance; they conducted a comprehensive multi-point inspection and provided a clear, transparent video walkthrough of their findings. Beyond the mechanical work, it’s the personalized touches that make Tom Wood Lexus stand out including my dedicated service advisor, Liz. She treated me like a VIP, making sure I was comfortable and had nice space to work while I waited. I really appreciated her and the entire team. Thank you Tom Wood Lexus!
I recently brought my car in for service at Tom Wood Lexus, and the experience served as a great reminder of why I choose to bring my vehicle here rather than a generic auto shop. From start to finish, the entire process was seamless, professional, and genuinely thoughtful. What stood out most was the thoroughness of the service. The technical team didn't just perform the routine maintenance; they conducted a comprehensive multi-point inspection and provided a clear, transparent video walkthrough of their findings. Beyond the mechanical work, it’s the personalized touches that make Tom Wood Lexus stand out including my dedicated service advisor, Liz. She treated me like a VIP, making sure I was comfortable and had nice space to work while I waited. I really appreciated her and the entire team. Thank you Tom Wood Lexus!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear our team made the process seamless and thoughtful, especially Liz. Your support means a lot to us at Tom Wood Lexus Service Department.
My service visit at Tom Wood Lexus was quick. The service people were kind, respectful and informative.
My service visit at Tom Wood Lexus was quick. The service people were kind, respectful and informative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with our team! We appreciate your business and look forward to seeing you again at Tom Wood Lexus. Take care!
The service at Tom Wood Lexus is outstanding. Mr. Busche is the persona of professionalism. It has been a pleasure to be a customer at this dealership. If one is looking for a great car followed by great service, this is the place.
The service at Tom Wood Lexus is outstanding. Mr. Busche is the persona of professionalism. It has been a pleasure to be a customer at this dealership. If one is looking for a great car followed by great service, this is the place.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing! We are so glad to hear that Mr. Busche couldn't have made your experience any better. We look forward to sharing this awesome feedback with him - Tom Wood Lexus
Communicating is a strong point for them. Service writer was very helpful. The checkup was quick and thorough
Communicating is a strong point for them. Service writer was very helpful. The checkup was quick and thorough
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your business and hope you visit Tom Wood Lexus again! Safe travels!