Reviews
Eric in service did a great job. He is very knowledgeable and honest. He did not push unnecessary items. His communication skills are excellent. Top notch employee as usual at this dealer.
Eric in service did a great job. He is very knowledgeable and honest. He did not push unnecessary items. His communication skills are excellent. Top notch employee as usual at this dealer.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Each of the employees was helpful, and I never felt pressured to make a purchase.
Each of the employees was helpful, and I never felt pressured to make a purchase.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Eric was great to work with and helped resolve the issues with our SUV. He communicated with me throughout the process which is always a positive.
Eric was great to work with and helped resolve the issues with our SUV. He communicated with me throughout the process which is always a positive.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We’re pleased to hear Eric helped with your SUV. We hope to work with you again at Tom Wood Lexus! Take care!
I had a great car-buying experience here. My salesperson, Sam Shrobe, was very knowledgable and patient. The test drive provided valuable info on all the new technology. Having never had a Lexus before I found this helpful. The trade-in was very reasonably priced. I recommend this dealership.
I had a great car-buying experience here. My salesperson, Sam Shrobe, was very knowledgable and patient. The test drive provided valuable info on all the new technology. Having never had a Lexus before I found this helpful. The trade-in was very reasonably priced. I recommend this dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congrats on your new ride, Diane! It sounds like Sam did a great job, and we will be sure to share this feedback with him. Thank you for choosing Tom Wood Lexus!
Shout out to Greg who did a great job of communicating. I really really really like the new video imbedded with narrative of the concern:issues.
Shout out to Greg who did a great job of communicating. I really really really like the new video imbedded with narrative of the concern:issues.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're so glad to hear that Greg made your experience a positive one at Tom Wood Lexus! We will pass along your kudos. See you next time!
My service experience was great!! Shanan took excellent care of me and stayed in touch and kept me informed of how the service was going. She went above and beyond to make my car was properly serviced and that I was charged very fairly. Thank you Shanan!!! Great job!!!
My service experience was great!! Shanan took excellent care of me and stayed in touch and kept me informed of how the service was going. She went above and beyond to make my car was properly serviced and that I was charged very fairly. Thank you Shanan!!! Great job!!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear Shanan went above and beyond for you! We'll pass along your kind words to her. Thank you for choosing Tom Wood Lexus! Safe travels!
We did have a truly wonderful experience with Chris. He was Knowledgeable and Passionate. I still remember how he kept his cool and yet greatly professional even after he had to wait for me under very hot Sun coz i took the wrong exit during my test drive. Well, As for the car itself-There’s just one singe issue i have with. i.e., Regardless how far the trips is or how many miles the highway is.. the roads always seem too short😊😊
We did have a truly wonderful experience with Chris. He was Knowledgeable and Passionate. I still remember how he kept his cool and yet greatly professional even after he had to wait for me under very hot Sun coz i took the wrong exit during my test drive. Well, As for the car itself-There’s just one singe issue i have with. i.e., Regardless how far the trips is or how many miles the highway is.. the roads always seem too short😊😊
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Lal, we're so pleased Chris provided such a knowledgeable and patient experience at Tom Wood Lexus. Enjoy every mile ahead! Safe travels!
I set an appointment and put it in my phone reminders. I put it on the wrong date. I’ll be back at work next Friday so I explained the mixup. They took me right in. I was done in an hour. Very friendly. Very knowledgeable. I love my car. I want the best when it needs service, That’s Tom Wood!
I set an appointment and put it in my phone reminders. I put it on the wrong date. I’ll be back at work next Friday so I explained the mixup. They took me right in. I was done in an hour. Very friendly. Very knowledgeable. I love my car. I want the best when it needs service, That’s Tom Wood!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with Tom Wood Lexus, Elaine! We're glad we could help you get your car serviced, even after a scheduling mixup. We look forward to your next visit! Take care!
Greg was fantastic! He was courteous, professional and timely. He also communicated often and was very helpful! Greg and Tom Wood Lexus are awesome!
Greg was fantastic! He was courteous, professional and timely. He also communicated often and was very helpful! Greg and Tom Wood Lexus are awesome!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear that Greg and our team went above and beyond during your visit. We can't wait to share this fantastic feedback with him. Thank you for choosing Tom Wood Lexus!
George was fantastic. Very informative and not pushy. Would highly recommend George and Tom Wood Lexus. We love our new car.
George was fantastic. Very informative and not pushy. Would highly recommend George and Tom Wood Lexus. We love our new car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tad, we are happy to hear you had a knowledgeable and pressure-free experience with George! Thanks for choosing Tom Wood Lexus and enjoy your new car!