Reviews
The service at Tom Wood Lexus is outstanding. Mr. Busche is the persona of professionalism. It has been a pleasure to be a customer at this dealership. If one is looking for a great car followed by great service, this is the place.
The service at Tom Wood Lexus is outstanding. Mr. Busche is the persona of professionalism. It has been a pleasure to be a customer at this dealership. If one is looking for a great car followed by great service, this is the place.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing! We are so glad to hear that Mr. Busche couldn't have made your experience any better. We look forward to sharing this awesome feedback with him - Tom Wood Lexus
Communicating is a strong point for them. Service writer was very helpful. The checkup was quick and thorough
Communicating is a strong point for them. Service writer was very helpful. The checkup was quick and thorough
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your business and hope you visit Tom Wood Lexus again! Safe travels!
Mi Lexus RX premium de 2024 requirió una actualización de software, por suerte el concesionario que elegí fue Tom Wood Lexus, me dieron la cita para el día y hora que escogí, brindan una atención especial a los clientes, no solamente por las golosinas y bebidas gratis, sino porque todos los empleados son excelentes profesionales, recibí mi auto lavado y corrigieron el error por el que requería el servicio, sin dudas siempre será el sitio al que continuaré acudiendo a los mantenimientos, cuando mis amigos o familiares deseen comprar un vehículo, mi recomendación es Tom Wood Lexus.
Mi Lexus RX premium de 2024 requirió una actualización de software, por suerte el concesionario que elegí fue Tom Wood Lexus, me dieron la cita para el día y hora que escogí, brindan una atención especial a los clientes, no solamente por las golosinas y bebidas gratis, sino porque todos los empleados son excelentes profesionales, recibí mi auto lavado y corrigieron el error por el que requería el servicio, sin dudas siempre será el sitio al que continuaré acudiendo a los mantenimientos, cuando mis amigos o familiares deseen comprar un vehículo, mi recomendación es Tom Wood Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent overall service by the service department! Will be back again. No complaints whatsoever! Will definitely spread out the word
Excellent overall service by the service department! Will be back again. No complaints whatsoever! Will definitely spread out the word
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ferrer, we are delighted to hear our service team impressed you! Thank you for sharing your support of Tom Wood Lexus and we hope to welcome you back again in the future! Safe travels!
Two things. They did not tell me that I had the option of use Lyft ride when picking up my car. I had to drive for about one & half hours to get to the dealer. Second, they couldn't locate my car key so I had to sit and wait for at least 25 minutes in the service consultant office. It was quite frustrating.
Two things. They did not tell me that I had the option of use Lyft ride when picking up my car. I had to drive for about one & half hours to get to the dealer. Second, they couldn't locate my car key so I had to sit and wait for at least 25 minutes in the service consultant office. It was quite frustrating.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We're very disappointed to see you didn't enjoy your recent visit to our dealership. I want to assure you that providing exceptional experiences is very important to us and your feedback will help us improve our services moving forward. If you have any additional details to provide or if there's anything else you'd like to discuss, please reach out to me. I have listed my direct number below - I'd be happy to take your call. Best, Mike McCann - Assistant Service Manager - 317-580-2886
Took my 2014 RX350 in for 80,000 mile check up and oil change. Technician found a couple of things that needed attention. They were able to accommodate the extra work. Gave me a loaner car for the afternoon and all was accomplished in good time. Thank you to the technician and Shanan for all your help.
Took my 2014 RX350 in for 80,000 mile check up and oil change. Technician found a couple of things that needed attention. They were able to accommodate the extra work. Gave me a loaner car for the afternoon and all was accomplished in good time. Thank you to the technician and Shanan for all your help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience! We're delighted that the team, especially Shanan, made your service visit seamless and efficient. We look forward to serving you and your 2014 Lexus RX 350 in the future! See you next time at Tom Wood Lexus.
I had to have my Lexus towed in and Liz met it at the shop and got it right in was great to tell me what was wrong make recs and was ready the next morning! Great job everyone! I love my Lexus and the service you provide!
I had to have my Lexus towed in and Liz met it at the shop and got it right in was great to tell me what was wrong make recs and was ready the next morning! Great job everyone! I love my Lexus and the service you provide!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jan, we’re so glad we could assist promptly at Tom Wood Lexus! Thank you for your kind words about Liz and the team. We appreciate your trust in us and your Lexus!
Derrick was excellent to work with, even working from home on an evening to get me the info I needed. Sales process was good, no nonsense, no shenanigans just business. IT staff helpful in explaining vehicle features. Vehicle was fully prepared with full tank when I collected.
Derrick was excellent to work with, even working from home on an evening to get me the info I needed. Sales process was good, no nonsense, no shenanigans just business. IT staff helpful in explaining vehicle features. Vehicle was fully prepared with full tank when I collected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
John, thank you for sharing your review of Derrick and our team! We appreciate your business and hope you enjoy your new car. See you next time at Tom Wood Lexus!
My second time visiting the dealership & always a joy to come back. Great service customer focused & reliable people whom make you feel they are looking out for your safety & driving comfort.
My second time visiting the dealership & always a joy to come back. Great service customer focused & reliable people whom make you feel they are looking out for your safety & driving comfort.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ray, we're so glad to have you as a returning customer! Thank you for choosing Tom Wood Lexus and for sharing your positive feedback! See you next time, safe travels!
Eric was very professional and pleasant. He explained in detail what was needed and done.
Eric was very professional and pleasant. He explained in detail what was needed and done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the shoutout to Eric! We appreciate your support here at Tom Wood Lexus.