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Metro Ford

(2,184 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–3:00pm
Sunday 11:00am–6:00pm Closed
2020 state dealer award
View 4 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award

Reviews

(2,184 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Ford from DealerRater.

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I received fantastic service from Mr.

I received fantastic service from Mr. Alex McDonald. He helped with my F150 with no hassles and did some magic to make everything work out the best way possible for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Joel was amanzing , he really listened to my needs and

Joel was amanzing , he really listened to my needs and took his time to get me the best deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Alex McDonald was great and made my bronco purchase

Alex McDonald was great and made my bronco purchase smooths nd easy. Great follow up after the sale also

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

I had an excellent experience with Alex McDonald buying

I had an excellent experience with Alex McDonald buying my new Ford Explorer. He was patient and answered all my questions even though I took long to decide. I never felt pressured.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Allsion, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

I had an excellent experience with Alex McDonald buying

I had an excellent experience with Alex McDonald buying my new Ford Explorer at Metro Ford. Alex was patient and answered all my questions even though I took long to decide. I never felt pressured. Made me comfortable with my decision even though a little more than what i expected to spend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ali, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Last week, I purchased a Chevy Silverado from the Metro

Last week, I purchased a Chevy Silverado from the Metro Ford Dealership. As I am out of state, the purchase required that I conduct the entire transaction virtually. I worked with both Joel and Itzel. They were both extremely helpful, confident, and responsive. The finance manager Abdel was also extremely helpful and efficient. I was able to complete purchase with less effort than purchases where I have been in-store. I am a car enthusiast and have purchased numerous vehicles. This customer service and experience was superior. My sincere thanks to Joel, Itzel, Abdel and the entire Metro Ford Team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Robert, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Jorge Marron made this experience quick and easy, super

Jorge Marron made this experience quick and easy, super knowledgeable and friendly. Gave the wife and I plenty of options and time to explore and test drive and really made us feel like we were making the best decision I have non stopped recommending friends and family to go see them asap

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Kevin, thank you for your kind words! We're glad to hear that our team provided excellent service at Metro Ford. Your feedback is truly appreciated!

Great experience working with Alex McDonald.

Great experience working with Alex McDonald. He made the process if buying my Ford Bronco enjoyable. Thank you and keep up the good work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Daniel, thank you for taking the time to leave us your response to Alex McDonald's outstanding customer service! Thanks again for your business! Take care! Safe travels!

Great experience working with Alex McDonald at Metro Ford

Great experience working with Alex McDonald at Metro Ford Miami. He made the process if buying my Ford Bronco enjoyable. Thank you Alex and the staff, keep up the good work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Daniel, thank you for taking the time to leave us your response to Alex McDonald's outstanding customer service! Thanks again for your business! Take care! Safe travels!

Lisa Glynn’s service was exceptional.

Lisa Glynn’s service was exceptional. She kept me updated throughout the process and made sure I was at ease with my car repair. Definitely always coming to this Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Bryan, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!