Reviews
My experience is always good.
My experience is always good. The customer service is always very polite and I love how they keep you updated on everything.
My experience is always good.
My experience is always good. The customer service is always very polite and I love how they keep you updated on everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re happy to hear you consistently receive polite service and clear updates!
Excellent sales and service teams, friendly staff, smooth
Excellent sales and service teams, friendly staff, smooth buying process, great communication, pricing, stress-free experience.
Excellent sales and service teams, friendly staff, smooth
Excellent sales and service teams, friendly staff, smooth buying process, great communication, pricing, stress-free experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone on staff treats the customers with kindness and
Everyone on staff treats the customers with kindness and respect. Your waiting room is very comfortable. The ladies on the phone are outstanding.
Everyone on staff treats the customers with kindness and
Everyone on staff treats the customers with kindness and respect. Your waiting room is very comfortable. The ladies on the phone are outstanding.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We’re glad our team, phone staff, and comfortable waiting area made your experience a positive one.
Dan was GREAT, got a GREAT Deal on my truck, and a good
Dan was GREAT, got a GREAT Deal on my truck, and a good trade in price
Dan was GREAT, got a GREAT Deal on my truck, and a good
Dan was GREAT, got a GREAT Deal on my truck, and a good trade in price
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We’re glad Dan helped you secure a great deal and a strong trade-in—enjoy your new truck!
Fantastic experience Fantastic experience!
Fantastic experience Fantastic experience!! This team is great to say the least. From answering questions to keeping me informed on the process I was ?? satisfied with the newcar service center.
Fantastic experience Fantastic experience!
Fantastic experience Fantastic experience!! This team is great to say the least. From answering questions to keeping me informed on the process I was ?? satisfied with the newcar service center.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great The job done was excelente, the truck is running
Great The job done was excelente, the truck is running really good. Fantastic job done by the Tecnician
Great The job done was excelente, the truck is running
Great The job done was excelente, the truck is running really good. Fantastic job done by the Tecnician
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re happy to hear your truck is running well and that our technician did a fantastic job. We truly appreciate your feedback!
The job done by the Tecnician was great my truck is running like a new again. Excellent job done.
Waited 3 hours for an oil change and license plate bulb
Waited 3 hours for an oil change and license plate bulb change. Too long of a wait.
Waited 3 hours for an oil change and license plate bulb
Waited 3 hours for an oil change and license plate bulb change. Too long of a wait.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand that waiting three hours for an oil change and license plate bulb change is not ideal. We appreciate your input and are always looking to improve our service times at Nucar Chevrolet of New Castle. If you have any further concerns, please feel free to reach out to us directly. Our team hopes to provide you with a better experience in the future.
With Glenn's help the young lady that helped us was
With Glenn's help the young lady that helped us was excellent. Thank you very much
With Glenn's help the young lady that helped us was
With Glenn's help the young lady that helped us was excellent. Thank you very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share! Your feedback means so much to our whole team!
Liked the sales process.
Liked the sales process. Friendly folks. One issue is the financing process. Thought the pressure for the extended warranty was a bit much. After saying no 4 times she kept at it. Made me think I was buying a lemon. I would like to see a cheaper version and not have it added to the finance and less fear to factor. Also the survey is asking me if I bought a certain model. It did not list Mazda as an option. Forcing me to write this. Make sure you don't go to the wrong person. She was in the Mazda dealership. NOT the other one.
Liked the sales process.
Liked the sales process. Friendly folks. One issue is the financing process. Thought the pressure for the extended warranty was a bit much. After saying no 4 times she kept at it. Made me think I was buying a lemon. I would like to see a cheaper version and not have it added to the finance and less fear to factor. Also the survey is asking me if I bought a certain model. It did not list Mazda as an option. Forcing me to write this. Make sure you don't go to the wrong person. She was in the Mazda dealership. NOT the other one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your honest feedback. We’re glad you enjoyed the sales process and found our team friendly. We appreciate your comments regarding the financing experience and the survey issue, and we’ll be sure to share this feedback with our management team as we work to improve communication and the overall customer experience.
They were polite.
They were polite. They handled my problem with professionalism. I was totally at ease with their service. Their service was second to none. I would recommend all of my friends to buy from them.
They were polite.
They were polite. They handled my problem with professionalism. I was totally at ease with their service. Their service was second to none. I would recommend all of my friends to buy from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We’re glad to hear you felt at ease and received professional, top-notch service. We truly appreciate your recommendation and your trust in our team.