Reviews
Service was within a reasonable time for waiting. Waiting area was clean and everyone was professional.
Service was within a reasonable time for waiting. Waiting area was clean and everyone was professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re glad to hear that you had a positive experience with our service at Nucar Chevrolet of New Castle. It’s great to know that you found the waiting time reasonable and our waiting area clean. We appreciate your kind words about our professional team. We look forward to seeing you again! The Nucar Chevrolet Team
Frustrating. They need me to keep the car there all day. But they won't give out a loaner. I didn't know there was a recall, which resulted in my battery dying. I don't understand why it's so hard to get a loaner. I am a single parent with a job and an active kid. I can't go all day without a car.
Frustrating. They need me to keep the car there all day. But they won't give out a loaner. I didn't know there was a recall, which resulted in my battery dying. I don't understand why it's so hard to get a loaner. I am a single parent with a job and an active kid. I can't go all day without a car.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Abby. We appreciate your feedback regarding our loaner vehicle policy. We understand how inconvenient it can be to be without a vehicle, especially when balancing work and family responsibilities. While we strive to assist whenever possible, rental coverage is determined by GM's warranty and transportation assistance guidelines. Not all recalls or repairs qualify for a rental vehicle, and we are unable to provide one outside of those guidelines. Please feel free to contact us directly at Nucar Chevrolet of New Castle, and we will do our best to explore potential solutions for you. Your experience is important to us, and we appreciate you bringing this to our attention. The Nucar Chevrolet Team
Salesman Jim Johnson was always available to answer our questions. Amazing. Very helpful and knowledgeable.
Salesman Jim Johnson was always available to answer our questions. Amazing. Very helpful and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review! We are thrilled to hear that Jim provided you with such helpful and knowledgeable service. At Nucar Chevrolet of New Castle, we strive to ensure our customers feel supported throughout their experience. We look forward to assisting you again in the future! The Nucar Chevrolet Team
Larry was very professional and helpful. And his knowledge of the GM vehicles was amazing! It was a great experience!
Larry was very professional and helpful. And his knowledge of the GM vehicles was amazing! It was a great experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Larry provided you with professional and helpful service, and that his knowledge of GM vehicles made your experience great. We appreciate your feedback and hope to see you at Nucar Chevrolet of New Castle again soon! The Nucar Chevrolet Team
Quick and efficient service that valued the customer's time. Waiting room was comfortable. Waiting room was comfortable and convenient for waiting customers.
Quick and efficient service that valued the customer's time. Waiting room was comfortable. Waiting room was comfortable and convenient for waiting customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are delighted to hear that you experienced quick and efficient service at Nucar Chevrolet of New Castle, and that our waiting room met your comfort and convenience needs. We truly value our customers' time and appreciate your feedback. We look forward to serving you again in the future! The Nucar Chevrolet Team
Amazing place. Friendly staff, easiest buying experience I have had. You can’t beat the warranty on new vehicles!
Amazing place. Friendly staff, easiest buying experience I have had. You can’t beat the warranty on new vehicles!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re excited to hear that you had an amazing experience at Nucar Chevrolet of New Castle. Our friendly staff always aims to make the buying process as easy as possible, and we're glad you appreciated our warranty on new vehicles. We look forward to seeing you again soon! The Nucar Chevrolet Team
Went in for my first scheduled oil change on my new Chevy truck. Thought first oil change was supposed to be free but was charged for it
Went in for my first scheduled oil change on my new Chevy truck. Thought first oil change was supposed to be free but was charged for it
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Bob. We understand your concern regarding the oil change for your new Chevy truck. Our team at Nucar Chevrolet of New Castle is here to assist you in clarifying any questions you may have about our services and promotions. Please feel free to reach out to us directly to ensure you have a positive experience moving forward. Your feedback is appreciated. The Nucar Chevrolet Team
I don't want to No Rob was great. Nucar was great. I was happy. Hi
I don't want to No Rob was great. Nucar was great. I was happy. Hi
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Michael! We’re thrilled to hear that you had a great experience with Rob and the team at Nucar Chevrolet of New Castle. Your happiness means a lot to us! We look forward to seeing you again soon. The Nucar Chevrolet Team
Experience was very smooth, team was very helpful and professional ,they all were very happy to help !
Experience was very smooth, team was very helpful and professional ,they all were very happy to help !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that your experience at Nucar Chevrolet of New Castle was smooth and that our team was helpful and professional. We truly appreciate your kind words and look forward to assisting you again in the future! The Nucar Chevrolet Team
Was there on time 2:45 and was out the door before 4:30 It's was a great time to go cause not to many people and they got it done quick
Was there on time 2:45 and was out the door before 4:30 It's was a great time to go cause not to many people and they got it done quick
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re thrilled to hear that your experience at Nucar Chevrolet of New Castle was efficient and enjoyable. It’s great to know that our team could assist you promptly. We look forward to seeing you again! The Nucar Chevrolet Team