Reviews
Was a good experience Chris was a fine salesman and explained all the bells and whistles
Was a good experience Chris was a fine salesman and explained all the bells and whistles
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your note about Chris explaining every feature highlights our team’s focus on clear communication. Knowing you had a good experience with him means a lot to our team. Enjoy your new Chevrolet Silverado 1500 and safe travels. Everyone Loves a Nucar!
Larry was excellent to work with. He answered any and every questions I had even while off the clock. Larry is hands down the best salesman I’ve had the pleasure of working with. He went above and beyond - he even helped me install my new floor mats after Nucar was closed.
Larry was excellent to work with. He answered any and every questions I had even while off the clock. Larry is hands down the best salesman I’ve had the pleasure of working with. He went above and beyond - he even helped me install my new floor mats after Nucar was closed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Nick! We're thrilled to hear that Larry provided you with such exceptional service at Nucar Chevrolet of New Castle. It’s great to know he went above and beyond to assist you, even after hours. We appreciate your kind words and look forward to seeing you again soon! The Nucar Chevrolet Team
I used to think I was a valued customer ! They just proved I'm not !
I used to think I was a valued customer ! They just proved I'm not !
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts. We understand your concerns regarding your recent interaction and the expectations you had as a returning customer of Nucar Chevrolet of New Castle. Your feedback gives our team useful insight into the importance of making customers feel respected and appreciated. We invite you to contact us directly if you would like to talk through the circumstances. Building lasting relationships with our customers remains an important part of our commitment. The Nucar Chevrolet Team
They had my 1 year old truck in the shop for 2 months. The tech drove it home at night 80+ miles multiple times then to lunch during the day. The service director started snapping at me when I told him I didn't believe the nonsense story he way telling me. Saying I was calling him a liar. Sales was fine service is horrific. I will never buy another gm product ever again because of their service department.
They had my 1 year old truck in the shop for 2 months. The tech drove it home at night 80+ miles multiple times then to lunch during the day. The service director started snapping at me when I told him I didn't believe the nonsense story he way telling me. Saying I was calling him a liar. Sales was fine service is horrific. I will never buy another gm product ever again because of their service department.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your review, Ken. We appreciate you providing details about your GM truck and the concerns you raised regarding its time in the service department and how the vehicle was being used during that period. Our team also appreciates your distinction between your sales and service experiences. The information you've provided gives Nucar Chevrolet of New Castle specific matters to review. Please contact us directly so we can discuss the details of your visit and the questions surrounding your vehicle's service. We value the opportunity to discuss the points you've raised and provide additional information where appropriate. The Nucar Chevrolet Team
They were kind and extremely helpful I will definitely be taking my car there in the future
They were kind and extremely helpful I will definitely be taking my car there in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our team’s kindness and helpfulness reaffirms how we aim to treat every customer. Knowing you’ll return with your Chevrolet Equinox in the future means a lot to our service department. Everyone Loves a Nucar!
Thank you for your review, Leroy! We’re glad you found our team at Nucar Chevrolet of New Castle to be kind and helpful. We look forward to assisting you with your car in the future. Please don’t hesitate to reach out when you need us. The Nucar Chevrolet Team
Thanks I came in said what I wanted. Chris gave me everything I needed Excellent
Thanks I came in said what I wanted. Chris gave me everything I needed Excellent
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team is pleased we could meet all your needs during your visit. Congratulations on your new Tahoe, and enjoy every drive! Everyone Loves a Nucar!
Very efficient. I was surprised how quickly I was in and out Lacey was friendly and when I told her I had to be out by a certain time she got it done
Very efficient. I was surprised how quickly I was in and out Lacey was friendly and when I told her I had to be out by a certain time she got it done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about how efficient the service on your Chevrolet Tahoe was highlights our team’s focus on quick, reliable support. Knowing you found our staff accommodating and friendly means a lot to our service department. Everyone Loves a Nucar!
Thank you for your kind words, Christina! We're happy to hear that you had an efficient experience at Nucar Chevrolet of New Castle. Lacey will be delighted to know her friendly service made a difference for you. We appreciate your feedback and hope to see you again soon! The Nucar Chevrolet Team
Everyone worked together to make my purchase possible and a great experience I am very happy
Everyone worked together to make my purchase possible and a great experience I am very happy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad our team’s collaboration made buying your new Chevrolet Traverse a smooth process. Knowing you’re very happy means a lot to our team. Everyone Loves a Nucar!
Nicole, thank you for your wonderful review! We're honored to hear that our team at Nucar Chevrolet of New Castle was able to work together to make your purchase a great experience. Your satisfaction means a lot to us, and we look forward to assisting you again in the future! The Nucar Chevrolet Team
Very easy and smooth transaction I reached out to Tom Macqueen over the weekend and asked if he would be available Monday morning so I could stop in He said yes (it was his vacation day) and met me at the dealership . I was in and out with a new car in just over an hour Karen Collins and Chris Montelongo were awesome as well Thank you guys , I appreciate how easy you make it. I am looking forward to a new Colorado next PJ
Very easy and smooth transaction I reached out to Tom Macqueen over the weekend and asked if he would be available Monday morning so I could stop in He said yes (it was his vacation day) and met me at the dealership . I was in and out with a new car in just over an hour Karen Collins and Chris Montelongo were awesome as well Thank you guys , I appreciate how easy you make it. I am looking forward to a new Colorado next PJ
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team appreciated the chance to meet you Monday morning and complete your purchase of the new Chevrolet Trax so quickly. We’re glad Karen could help make the process feel effortless, and knowing the purchase went smoothly means a lot to us. We look forward to assisting you when you’re ready for that new Colorado. Everyone Loves a Nucar!
Nice clean atmosphere. Car was serviced in a timely manner. Will return when next service is due unless an unexpected need arise.
Nice clean atmosphere. Car was serviced in a timely manner. Will return when next service is due unless an unexpected need arise.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Rita! We're glad to hear you appreciated the clean atmosphere at Nucar Chevrolet of New Castle and that your car service was handled promptly. We look forward to seeing you again for your next service. Safe travels! The Nucar Chevrolet Team