Reviews
I dropped my truck off the night before I had a nine o'clock scheduled appointment and they did not fix it for two +days
I dropped my truck off the night before I had a nine o'clock scheduled appointment and they did not fix it for two +days
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear your service visit took longer than expected. We understand how frustrating it can be when you've scheduled an appointment and don't receive your vehicle back within the anticipated timeframe. We'd appreciate the opportunity to learn more about what happened and address your concerns. Please contact our service management team at your convenience so we can discuss your experience and work toward a resolution.
Took 2.5 hours for an oil change. Somehow they ripped the oil plug out. I only ever bring it to this dealership for services so it's something they did.
Took 2.5 hours for an oil change. Somehow they ripped the oil plug out. I only ever bring it to this dealership for services so it's something they did.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback, and we understand your concerns regarding the oil change and the issue with the oil plug. Your loyalty to Nucar Chevrolet of New Castle is important to us, and we want to ensure that your future visits meet your expectations. Please feel free to contact us directly so we can address this matter. Thank you again for your comments. The Nucar Chevrolet Team
Nucar has always been professional and informative when vehicle is being worked on The nucar team is very friendly
Nucar has always been professional and informative when vehicle is being worked on The nucar team is very friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our team was professional and informative while servicing your Chevrolet. We’re glad you found the atmosphere friendly. Thank you for choosing us, and we look forward to assisting you again. Everyone Loves a Nucar!
Ridiculous over price just for a down Grade .... for my chevi truck No physical labor just hooking wires Up to truck and doing upgrade Will never get a oil change a nu car Again left word for service rep to call me Never received that call .
Ridiculous over price just for a down Grade .... for my chevi truck No physical labor just hooking wires Up to truck and doing upgrade Will never get a oil change a nu car Again left word for service rep to call me Never received that call .
- Customer service
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We understand your concerns regarding your vehicle upgrade, service pricing, and your experience trying to receive a follow-up from the service team. The details you shared help Nucar Chevrolet of New Castle continue reviewing our processes and how we assist customers with their service needs. Our team will review this matter to ensure our communication meets expectations and better supports our customers. We remain focused on delivering reliable service, clear communication, and a positive experience for our customers. The Nucar Chevrolet Team
I purchased my car there and all services have been performed there. After my last service, I questioned if there was anything else recommended. The reply was, no. Upon returning to my home I reviewed my paperwork and found that rear brakes needed immediate attention. I called and asked how this was missed. Josh apologized and stated he had not reviewed my paperwork. He made another appointment for this service.
I purchased my car there and all services have been performed there. After my last service, I questioned if there was anything else recommended. The reply was, no. Upon returning to my home I reviewed my paperwork and found that rear brakes needed immediate attention. I called and asked how this was missed. Josh apologized and stated he had not reviewed my paperwork. He made another appointment for this service.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and for bringing this to our attention. Providing thorough service is important to us, and your comments help us improve. We're glad Josh was able to schedule a follow-up appointment to address the brake service. If there's anything else we can assist with, please don't hesitate to reach out. We appreciate the opportunity to serve you. The Nucar Chevrolet Team
Our sales person and manager were both wonderful to work with when purchasing our new car.
Our sales person and manager were both wonderful to work with when purchasing our new car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Tim! We're thrilled to hear that you had a wonderful experience with our sales team at Nucar Chevrolet of New Castle. We appreciate your feedback and hope to see you again soon for any future needs! Enjoy your new car! The Nucar Chevrolet Team
The staff at nucar are super nice and friendly. Very easy to talk to and deal with.
The staff at nucar are super nice and friendly. Very easy to talk to and deal with.
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're glad to hear that you found our staff at Nucar Chevrolet to be friendly and easy to communicate with. We appreciate your feedback and hope to see you again soon! The Nucar Chevrolet Team
Joshua Rizzi helped us thru a warranty caliper problem that required waiting fora part to come to finish up the job. It came in early and he contacted us quickly. This was all done last Thursday and in time for us to go on vacation. He is definitely an asset to your group.
Joshua Rizzi helped us thru a warranty caliper problem that required waiting fora part to come to finish up the job. It came in early and he contacted us quickly. This was all done last Thursday and in time for us to go on vacation. He is definitely an asset to your group.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that Joshua was able to assist you with your warranty caliper issue and that everything was resolved in time for your vacation. At Nucar Chevrolet of New Castle, we strive to provide excellent service, and we’re glad to know Joshua is an asset to our team. We look forward to serving you again in the future! Safe travels! The Nucar Chevrolet Team
I was told I needed brakes and rotors on all 4 wheels. A certified mechanic checked the brakes and the front brakes still had 55% wear left. The rears did need replacing. The certified mechanic tested the brake fluid for serviceability and found that the fluid was still serviceable. All that was done without an inspection fee.
I was told I needed brakes and rotors on all 4 wheels. A certified mechanic checked the brakes and the front brakes still had 55% wear left. The rears did need replacing. The certified mechanic tested the brake fluid for serviceability and found that the fluid was still serviceable. All that was done without an inspection fee.
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Jon. We appreciate your feedback regarding your recent visit and the concerns you raised about the recommended brake services. Your comments regarding the inspection findings and the maintenance recommendations provided help the team at Nucar Chevrolet of New Castle evaluate how we communicate service needs with our customers. Please contact us directly so we can review the details of your visit further. We are committed to ensuring our customers understand their vehicle’s needs and the services being recommended. The Nucar Chevrolet Team
Great communication. Timely & polite service Appreciated the text messages and phone call Friendly atmosphere
Great communication. Timely & polite service Appreciated the text messages and phone call Friendly atmosphere
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Grateful for such a lovely review! We’re happy to hear that you appreciated the communication and friendly atmosphere at Nucar Chevrolet of New Castle. It’s our goal to provide timely and polite service to all of our customers. We hope to see you again soon! The Nucar Chevrolet Team