Reviews
Phil Waters was great, as were Gabriella and the rest of
Phil Waters was great, as were Gabriella and the rest of the team. I took a bit of time to decide, and they were very patient and willing to do whatever they could to make me feel comfortable and satisfied with my first car purchase. With their help, I'm a very happy new car owner!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Emily! I'm thrilled to hear about your positive experience with Phil, Gabriella, and the rest of the team at Checkered Flag Volkswagen. It's wonderful to know that we could help you feel comfortable and satisfied with your first car purchase. Congratulations on being a new car owner! We look forward to seeing you again soon. Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Friendly staff who were generous with their time.
Friendly staff who were generous with their time. Staff made good recommendations.. Phil Waters was so patient with me as was Marti Demarco.😀
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, John! I truly appreciate your kind words about our friendly staff at Checkered Flag Volkswagen. It's wonderful to hear that Phil and Marti provided you with such great support and recommendations. We strive to make every experience enjoyable and informative. We look forward to seeing you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Great staff, ease of the purchase process.
Great staff, ease of the purchase process. Friendly and supportive sales and service staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Clay! I'm thrilled to hear that you had a great experience with our staff and found the purchasing process easy. At Checkered Flag Volkswagen, we strive to provide friendly and supportive service to all our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Outstanding as Always!
Outstanding as Always!! Best customer service I have ever had with any Dealership anywhere!! When you change the Battery in the Key that is above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Donald! I appreciate your feedback about the customer service you received at Checkered Flag Volkswagen. Going the extra mile, like changing the battery in your key, is what we strive for. We look forward to seeing you again soon. Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
The service!
The service! I always receive great service from the attendant who checks me in and from my service advisor- Daniel. Daniel is always thorough, efficient, nice and welcoming. Love this location and team members who work here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your fantastic review, April! We're happy to hear that you consistently receive great service from our team, especially from Daniel. At Checkered Flag Volkswagen, we strive to provide thorough and welcoming experiences for all our customers. We appreciate you sharing your thoughts and look forward to assisting you again in the future! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Talked to Nick Rios first which was good, but I was short
Talked to Nick Rios first which was good, but I was short on time that day. He not there day I came back, so I went on a test drive with Phil Watters, both were excellent. Gabby Alfieri sealed the deal with her professionalism & friendliness. All three are Superstars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Patrick! We truly appreciate your kind words about Nick, Phil, and Gabby. We're glad to hear that they provided you with excellent service during your visit to Checkered Flag Volkswagen. We strive to offer professionalism and friendliness to all our customers. We hope to see you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
From start to finish the process was seamless.
From start to finish the process was seamless. Phil was amazing! He listened and delivered! Checkered Flag has a new life long customer. ⭐️⭐️⭐️⭐️⭐️
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Kisha! I am glad to know that your experience at Checkered Flag Volkswagen was seamless and that Phil made a positive impact. I appreciate your kind words, and we're excited to welcome you as a lifelong customer. Don’t hesitate to visit us again—your satisfaction means the world to us! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
My VW Golf required replacement of the side view mirror
My VW Golf required replacement of the side view mirror on the passenger side. I had no difficulty making the appointment. My service rep, Daniel Simmons, kept me informed while my car was being repaired. Check in and check out were all done well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Denise, for your wonderful review! I'm thrilled to hear that your Volkswagen Golf was serviced smoothly and that Daniel kept you well-informed throughout the repair process. Our team at Checkered Flag Volkswagen strives for excellent customer service, and your feedback truly means a lot to us. We look forward to seeing you again for any future needs! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Knowledgeable, friendly staff…the only thing I noticed
Knowledgeable, friendly staff…the only thing I noticed was that there is now a fee $999 when it used to be free for doing your job of titling etc.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback, Mary! We appreciate your kind words about our knowledgeable and friendly staff. We understand your concerns regarding the new title fee, and we value your input as it helps us improve our services. If you have any further questions or need assistance, please feel free to reach out to us at Checkered Flag Volkswagen. We hope to see you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Nick did an amazing job teaching us about the Buzz and
Nick did an amazing job teaching us about the Buzz and how to use it. He was knowledgable, friendly and made buying the car easy. Our test drive was great and he was very good at explaining different aspects of the car and made us decide to purchase the car. Nick let us look in the boot of the car and even showed us the different ways the seats configure. He went above and beyond. When we went to purchase he divided himself between us and another customer but he left us with Scott who was also an amazing individual. We felt service like we have never had previously and when we next need to purchase a car we will return.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your wonderful experience with us, Daniel! We're thrilled to hear that Nick provided you with exceptional service while you learned about the Buzz. It's great to know that Scott also contributed to making your purchase smooth and enjoyable. We truly appreciate your kind words and look forward to assisting you at Checkered Flag Volkswagen in the future. Safe travels in your new car! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com