Reviews
Do not trust this service department. Brought my 2013 Highlander in for an AC issue and a burning smell (RO #449503, 6/11/26). They came back saying the engine was seized and quoted me $9,827.89 — including $8,669.69 for a used engine replacement — telling me it needed to happen immediately. Their own multi-point inspection sheet checked “Coolant” as OK/filled that same visit. I got a second opinion instead of paying almost $10K. The actual problem was a bad water pump and a dead battery — the coolant system was completely empty, which is likely what caused the overheating in the first place. Total repair, done properly with a coolant/cylinder combustion test to confirm the engine itself was fine: $2,000. That’s a $7,800+ gap between what they quoted and what it actually cost to fix — for an engine that was never the problem. Either their tech never actually checked the coolant and just checked the box, or they saw it was empty and quoted me a new engine anyway instead of telling me the truth. I’ve also brought my wife’s car here for routine maintenance and now have no idea if that work was ever actually done. Get a second opinion before you approve anything here — get everything in writing
Do not trust this service department. Brought my 2013 Highlander in for an AC issue and a burning smell (RO #449503, 6/11/26). They came back saying the engine was seized and quoted me $9,827.89 — including $8,669.69 for a used engine replacement — telling me it needed to happen immediately. Their own multi-point inspection sheet checked “Coolant” as OK/filled that same visit. I got a second opinion instead of paying almost $10K. The actual problem was a bad water pump and a dead battery — the coolant system was completely empty, which is likely what caused the overheating in the first place. Total repair, done properly with a coolant/cylinder combustion test to confirm the engine itself was fine: $2,000. That’s a $7,800+ gap between what they quoted and what it actually cost to fix — for an engine that was never the problem. Either their tech never actually checked the coolant and just checked the box, or they saw it was empty and quoted me a new engine anyway instead of telling me the truth. I’ve also brought my wife’s car here for routine maintenance and now have no idea if that work was ever actually done. Get a second opinion before you approve anything here — get everything in writing
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Ajayi, my service manager left you a voicemail to go over the details of your RO. Call us back when you get a chance and we can go over it with you. 913-299-8600 and you can ask for David. Or email him at [email protected] Kenzi Phippen (General Manager)
I called David back. Left a voicemail yesterday. Haven’t heard anything back…
They were great to work with. Sam and Derrick were great in keeping us informed. Explained what was happening and what we could expect next
They were great to work with. Sam and Derrick were great in keeping us informed. Explained what was happening and what we could expect next
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for the review! Kenzi Phippen (General Manager)
Jason was great. Got me all the information I requested and videos of the vehicle since we were out of state. Up front out the door pricing was a huge plus with this dealership. No hidden fees.
Jason was great. Got me all the information I requested and videos of the vehicle since we were out of state. Up front out the door pricing was a huge plus with this dealership. No hidden fees.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for the review! Kenzi Phippen (General Manager)
Nice helpful staff, great prices, and an overall great experience. Would definitely buy here again
Nice helpful staff, great prices, and an overall great experience. Would definitely buy here again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review, Hoang! Kenzi Phippen (General Manager)
Amber did excellent job selling me the vehicle. She listened to everything that I needed on my vehicle and made sure that it had it on there.Rachel was instrumental in me finishing the paperwork and getting the last-minute add-one added . Was exactly what I was looking for. Alex did a wonderful job picking me up taken care of the vehicle and making sure everything I needed was taken care of and the new training, Mason was very accommodating, even took care of my lunch for me. Wonderful service, wonderful Price,wonderful dealership.
Amber did excellent job selling me the vehicle. She listened to everything that I needed on my vehicle and made sure that it had it on there.Rachel was instrumental in me finishing the paperwork and getting the last-minute add-one added . Was exactly what I was looking for. Alex did a wonderful job picking me up taken care of the vehicle and making sure everything I needed was taken care of and the new training, Mason was very accommodating, even took care of my lunch for me. Wonderful service, wonderful Price,wonderful dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! Enjoy your new car! Kenzi Phippen (General Manager)
Alex C, Alex S, and Noah were great. They made my car buying experience easy, and showed me all of my cars features. Would recommend!
Alex C, Alex S, and Noah were great. They made my car buying experience easy, and showed me all of my cars features. Would recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! Kenzi Phippen (General Manager)
Alex, Eli and David were very helpful in our car buying experience! We traveled to them to purchase our new vehicle and there was something that needed to be done before we could bring it home and they made arrangements to deliver our new vehicle to our house. Thank you!
Alex, Eli and David were very helpful in our car buying experience! We traveled to them to purchase our new vehicle and there was something that needed to be done before we could bring it home and they made arrangements to deliver our new vehicle to our house. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the review! Kenzi Phippen (General Manager)
Amazing customer service! Austin Carr stayed on top of Toyota inventory to get me my Grand Highlander Hybrid in Blueprint. Alex Salierno was the guy that explained the details of the car and set up my paperwork. Overall a great experience with Legends!
Amazing customer service! Austin Carr stayed on top of Toyota inventory to get me my Grand Highlander Hybrid in Blueprint. Alex Salierno was the guy that explained the details of the car and set up my paperwork. Overall a great experience with Legends!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! Kenzi Phippen (General Manager)
I had a great experience with Legends Toyota. They truly stood behind their customer service. When there was an issue with my vehicle, they worked with me and ultimately took the car back and put me in a brand new one with all the bells and whistles and a very reasonable service contract. They made the process smooth and treated me fairly. I would absolutely buy a car from them again and wouldn’t go anywhere else.
I had a great experience with Legends Toyota. They truly stood behind their customer service. When there was an issue with my vehicle, they worked with me and ultimately took the car back and put me in a brand new one with all the bells and whistles and a very reasonable service contract. They made the process smooth and treated me fairly. I would absolutely buy a car from them again and wouldn’t go anywhere else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! We appreciate the opportunity to make it right. Kenzi Phippen (General Manager)
Legends Toyota has earned our busy, again, and again. The is a well-run operation which begins and ends with awesome employees. Shout out to Eli and Austin for a great car buying experience, and to all of the detailers and mechanics for getting our new "ride" ready to roll.
Legends Toyota has earned our busy, again, and again. The is a well-run operation which begins and ends with awesome employees. Shout out to Eli and Austin for a great car buying experience, and to all of the detailers and mechanics for getting our new "ride" ready to roll.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review and coming back again and again! Kenzi Phippen (General Manger)