Reviews
The service rep, Clinton Wong, was able to get the vehicle service scheduled quickly and resolved the issue with the vehicle immediately. Always great customer service from Clinton and Baron.
The service rep, Clinton Wong, was able to get the vehicle service scheduled quickly and resolved the issue with the vehicle immediately. Always great customer service from Clinton and Baron.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The lounge is very clean. The people are very professional and they keep you up-to-date on things that might need to be repaired later.
The lounge is very clean. The people are very professional and they keep you up-to-date on things that might need to be repaired later.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They greeted me right when I got there. We discussed what was needed and called me an uber all within 30 minutes. Service advisor was great.
They greeted me right when I got there. We discussed what was needed and called me an uber all within 30 minutes. Service advisor was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
My service tech was amazing. She found an easy solution to an issue that had been annoying me for months. I would happily recommend Baron BMW.
My service tech was amazing. She found an easy solution to an issue that had been annoying me for months. I would happily recommend Baron BMW.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Needed new tires for my Z3 contacted Clinton Wong he ordered the new tires I wanted and scheduled my appointment quickly and got my car taken care of
Needed new tires for my Z3 contacted Clinton Wong he ordered the new tires I wanted and scheduled my appointment quickly and got my car taken care of
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Clinton to be so supportive during your experience here at Baron BMW. If you have any further questions, please don't hesitate to reach out!
Landen and Reggie were both outstanding to work with and made the buying process as easy and straightforward as possible. Landen was knowledgeable and very responsive ensuring I had all information requested and needed.
Landen and Reggie were both outstanding to work with and made the buying process as easy and straightforward as possible. Landen was knowledgeable and very responsive ensuring I had all information requested and needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Darrin, we're happy you found our staff to be so supportive during your experience here at Baron BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Clinton did a great job and insured that all benefits were received. He kept me informed of all services and Visited me while waiting. He was extremely polite and helpful.
Clinton did a great job and insured that all benefits were received. He kept me informed of all services and Visited me while waiting. He was extremely polite and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for your kind review; we are happy to pass along your comments to Clinton here at Baron BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always a great experience. My rep Matt was super knowledgeable about all aspects of my vehicle and very helpful on my repair needs. Everyone there is so professional and friendly.
Always a great experience. My rep Matt was super knowledgeable about all aspects of my vehicle and very helpful on my repair needs. Everyone there is so professional and friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jeffrey, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
This was a rare experience, but is it the new standard? Customer Service has always been amazing at Baron, but this time... well, I am not sure if they are hiring the best folks. I scheduled an appointment for a recall, for next week, and then received a text today to schedule this appointment. I called and talked to the "service manager" and was treated horribly, and the phone call ended with this representative telling me to take my car to a different dealer, and then proceeded hanging up on me. I am only giving 2 stars because of my previous experiences. When calling back, I spoke with a very nice lady, and she assured me that this is not the norm. I hate to say this, but if this guy is the "service manager", I do not know if I trust him with my recall. I just talked to BMW North America, and they let me know that there is not a recall on my vehicle, which makes this whole experience more shady.
This was a rare experience, but is it the new standard? Customer Service has always been amazing at Baron, but this time... well, I am not sure if they are hiring the best folks. I scheduled an appointment for a recall, for next week, and then received a text today to schedule this appointment. I called and talked to the "service manager" and was treated horribly, and the phone call ended with this representative telling me to take my car to a different dealer, and then proceeded hanging up on me. I am only giving 2 stars because of my previous experiences. When calling back, I spoke with a very nice lady, and she assured me that this is not the norm. I hate to say this, but if this guy is the "service manager", I do not know if I trust him with my recall. I just talked to BMW North America, and they let me know that there is not a recall on my vehicle, which makes this whole experience more shady.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to speak with us directly over your recent concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Clay Shafer General Manager cshafer@Group1Auto.com
Baron Mini maintenance is well organized and the staff know what they are doing. Great service!
Baron Mini maintenance is well organized and the staff know what they are doing. Great service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!