Baron BMW MINI

6-Time MINI Owner: Shocking Lack of Competence and Professionalism at Baron I have purchased six MINIs over the past 15 years. While I usually work with my local Omaha dealership, I purchased my latest MINI from Baron. It was a mistake I won't make again. The 1-year SiriusXM subscription is a standard part of a new MINI lease, yet mine cut out after 90 days. When I contacted Sales Manager Samer Saba for help, I was met with immediate deflection. He insisted I use my local Omaha dealer because he "couldn't do it remotely." This is factually incorrect; SiriusXM is a satellite service, not a local radio tower. After doing the legwork myself, SiriusXM confirmed that Baron failed to process the Retail Delivery Record (RDR) correctly. They left the car in "Demo Mode," which is why the signal died the moment the 90-day dealer timer expired. I provided Samer and Lisa F. with the VIN and Radio ID to fix this administrative error. Instead of solving it, they repeatedly ignored my emails or claimed they couldn't send a signal because I was "too far away." When I finally held them accountable for their laziness and refusal to call SiriusXM to fix the registration, Samer Saba had the audacity to call me "abusive" for expecting them to honor their contract. Because Baron let the Demo period expire without registering the sale, the system now incorrectly tags my brand-new lease as a "Used" car, making it ineligible for the 12-month trial. My local Omaha dealer tried to help, but because of Baron's botched paperwork, they can only trigger 3-month "pre-owned" trials. Calling a loyal, 15-year brand enthusiast "abusive" to cover up a back-office mistake is a disgrace to the MINI name. If you value professional service and getting what you paid for, stay far away from Baron MINI , Lisa Foell, and Samer Saba. The business office also used the wrong VIN in paperwork which I caught and corrected.

I feel like I?m super loyal to them and I wish they offered more coupons. Would feel nice to at least leave there once in a while thinking I saved a little bit. But other than that it was awesome, my service advisor is the best

Service is always good, reliable and prompt. I bought my BMW at Baron 11 years ago and wouldn’t go anywhere else for service.

I had a service today for my car, waited till they finished the work needs to be done.excellent service and My advisor Virgina Mitchell did a great job as always.Thank you for a great service at Baron BMW service department.

Excellent service by Matt, he did a great job in helping me understand what to problem and necessary solution was. Impressive customer service and leadership

Did an excellent job getting me in and out, said approximately 2 hrs. But was out in just over 1 hr. Thanks!

I had the pleasure of working with Jordan, best experience I?ve ever had at a dealership. Jordan was very personable and honest, and my car was serviced in a timely manner. Would highly recommend for service!

Professional, knowledgeable, and timely service from service agents and mechanics. Clear communication regarding any issues, timelines, and billing. No surprises for the customer.

Everyone is amazing and makes you feel VIP and Tre on top They all know what they are doing and no confusion over anything.

Very smooth and good service.clearly explained what?s needed to be done and shared the photos and video of the checks. Has a shuttle service if needed.