Reviews
Amazing Service
I live 2 hours away and just planned on stopping in to test drive while my mom was visiting. I wasn't in the market for a new vehicle for a couple more months, so I only had intentions of "window shopping". I was so blown away by Leroy's commitment to service that I decided to buy the next day. He went above and beyond in getting me an amazing financing deal. I felt like his service was personal and not pushy. I was impressed with his knowledge of the vehicle I chose (RAV 4) as well as the other models Toyota offers. Hands down the best experience I've ever had at a dealership. I would recommend both Kenny Thomas and Leroy Giles to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
EXCELLENT TEAM
Good experience, and a pleasure to work with, the personal there is friendly and knowledgeable. Got to work with Johannes who listened to our needs and found the best for my family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Consistently Outstanding
This is our third lease from Olathe Toyota and we continue to be very pleased with the entire operation. Sales, finance, parts, service, and administration: everyone is professional, knowledgable, and eager to help. Kendall especially has been a great point of contact for not only the initial lease but also for any questions that may arise afterwards, including helping with the decision process as the leases on two of our vehicles draw to a close.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fabulous team
Kendall was amazing from start to finish. They got me into my new car without any struggles. He listened to our needs, and found the best option for our family. He was very knowledgeable about what was possible, and what wasn't. He was honest about every step, and did not try to sell me the moon.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sold car from underneath me
Spent half my Saturday at Olathe Toyota with Larry Morse (sales consultant) looking at a 4Runner. That evening we were able to negotiate the majority of terms with the exception of the finance rate which Larry was to follow up on. Received a call at 11:00 AM on Sunday that Larry was able to get me closer to the desired interest rate. We verbally agreed to terms and I let him know I had to run by my bank to get a check. In the 30 minutes it took me to get the check, when I called Larry back he informed me someone else was looking at the truck, but would call me back once the other individual was done looking at it as he had little confidence in the buyers ability to purchase. An hour later he called me and told me it had been sold. So what we have here is a verbal agreement and then they went and sold the truck out from under me. Stay away...
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sold car from underneath me
Spent half my Saturday at Olathe Toyota with Larry Morse (sales consultant) looking at a 4Runner. That evening we were able to negotiate the majority of terms with the exception of the finance rate which Larry was to follow up on. Received a call at 11:00 AM on Sunday that Larry was able to get me closer to the desired interest rate. We verbally agreed to terms and I let him know I had to run by my bank to get a check. In the 30 minutes it took me to get the check, when I called Larry back he informed me someone else was looking at the truck, but would call me back once the other individual was done looking at it as he had little confidence in the buyers ability to purchase. An hour later he called me and told me it had been sold. So what we have here is a verbal agreement and then they went and sold the truck out from under me. Stay away...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We understand how upsetting this situation is for you. While you and Larry were on the phone another customer was here in the store test driving this 4Runner. It is never good when more than one person wants the same vehicle. We encounter this from time to time and have decided that the person who is here in the store has the first right to try and buy the car. Unfortunately, in this situation we are going to upset somebody no matter how we do it but we think it’s more fair to sell it to the person who is here looking at it. We are sorry to have inconvenienced you. Our goal is to exceed your expectations and obviously, we did not this time. Paul Williams Pre-Owned Manager 913-780-9919
Repeat customer
We went in a year ago and bought a Sequoia and Kendall did a great job. A year later when I needed a a bigger Tacoma than my access cab I called Kendall and told him what I wanted and if he could get that I would buy it. It worked out great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding Everytime!
This is our second automobile from Olathe Toyota. In both cases we really felt like the people at Olathe Toyota saw us as people with an automotive problem to be solved, not simply the next mark in the general ledger. Our salesman, Joji, was outstanding, and so was Bobby, the credit manager. We will seek out Joji at Olathe Toyota again when we're ready to replace our aging Highlander. If you've had bad, or even mediocre, experiences at other dealers, you owe it to yourself to visit this dealer. They will not steer you wrong!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience all Around
Johannes was an awesome salesperson to deal with and I'm so happy with my new truck. The rest of the staff was helpful as well, good experience all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchased a New Tundra
Johannes was an awesome salesperson to deal with and I'm so happy with my new truck. The rest of the staff was helpful as well, good experience all around.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
