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Kenny Thomas' Olathe Toyota

(596 reviews)
Visit Kenny Thomas' Olathe Toyota
Sales hours: 11:00am to 5:00pm
Service hours: 10:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm 10:00am–4:00pm
2018 state dealer award
View 4 awards
2018 state dealer award 2015 state dealer award
2018 consumer dealer award 2015 consumer dealer award

Reviews

(596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kenny Thomas' Olathe Toyota from DealerRater.

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Thank you!

Aubri was very nice person, listen to what I have to say and help me a lot. I'll recommend this place and go back very soon.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Excellent Customer Service

Joji Eappen was recommended to me because one of my friends had a good experience buying a new car from him. I just came for visiting the show room and have a look. But Joji clearly understood my requirements and priorities and he spent some time with me. He recommended the vehicle Sienna LE and figured out a better price which I was comfortable. I really appreciate the approach he took, and the knowledge he showed about the vehicle which I wanted. I will definitely sending my colleagues, friends to Joji. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Awesome customer service

I had been wanting to get into a newer looking car, and Brent and Brett both helped me get into a new car. I would have not been able to get a loan, but Brent worked very hard on my case prior to me getting my new wheels. Words can not express how happy I am, and my kids are with the new ride. Thanks Brent for your hard work, and for the 2012 Hyundai Accent still can't believe its in my drive way, love it! Brett I didn't personally meet you, but I thank you for getting my case started while I was at work, and home sick. You guys rock!! Thanks again so much for all your hard work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

I bought my first car and had a really great experience. I was very impressed with the sales department. They were all very nice and friendly. I did not feel forced into buying a car. Once I bought the car, they walked me through the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

Used Vehicle Purchase - GREAT experience

I worked with Ken Campbell at Olathe Toyota in September 2015. I had looked for the right truck at the right value for over a year. I was able to find a 2010 used F-150. I am the type of person who goes to lots often to look, but usually I leave quickly because a lot shark rubs me the wrong way and seems a little too aggressive. I was in the lot, just checking out the truck and Ken approached - professional and not pushy at all. In fact, the entire experience was relaxed and casual. He didn't try to "sell me" on all the features, as he understood I knew what I was looking at. I was treated fairly in negotiations, and was treated with respect. There were a few requests I had - and they accommodated. I would HIGHLY recommend working with Ken. Thanks for the great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Found it!

I have been in search of a 2015 TRD 4Runner for several months. Growing tired of regional Toyota dealers lack of success I decided to try Cars.com. I am glad I did, this led me to Kenny Thomas Olathe Toyota more specifically to Joshua. He indicated no TRD's was on the lot only that one was on the way and already spoken for. What Joshua did next is where he set himself apart. After our initial phone call Joshua checked the orders and realized another TRD had been ordered but, the person that ordered this became impatient and purchased a Trail Premium off of the lot, leaving the TRD on order available. In short order I was able to secure the vehicle over the phone. My TRD is due to arrive mid September. This was the 1st time I used Cars.com and it paid off big time. I had several regional Toyota dealerships on notice, none were successful. Thank you Cars.com for leading me to my TRD. I should say, I have not physically been to this dealer I will travel to pick up my new TRD but, this has all been done via phone, text and email.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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pretty amazing

I'm always impressed w/ this place. Their service dept. is freaking great! They even fixed a little problem I was having w/ my back window bracket that I never previously told them about. Also, I appreciate the customer lounge upgrade. Good job guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Super Fast and a Surprise that will be hard to top!

Bought a new car as a surprise and these guys made it all come together, even had a big red bow waiting on it. Was in an out in less than 2 hrs couldn't be happier with my first experience with Olathe Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

Great car buying experience!

Our salesperson, Joji Eapen, was fantastic to work with. He is friendly, knowledgeable, and very easy to work with. We also appreciated his opinions on option choices on the Camry. Buying an automobile is one of my least favorite things to do. However, Joji and the rest of the staff we worked with made this buying experience one of the best my wife and I have ever had. We would also like to thank customer service rep, Dawn Hofer, for her time and patience explaining the features of the vehicle. Gary and Betty Wike Olathe, Ks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Top Notch Customer Service when Buying my car!

We had bought our son's car from Kendall in February this year. My husband and I decided to purchase a new car for me, I knew I wanted a Toyota for the quality. Hands down I knew to contact Kendall Kile, he made the car buying experience GREAT both times! He is friendly, knowledgeable and easy to work with PLUS he looked out for our best interests with options on the Camry's we purchased. I will recommend him to everyone! Robert Paredes was who guided both my son and I how to work all the bells and whistles on our new vehicles. Kenny Thomas Toyota has a beautiful waiting area with free healthy snacks and drinks while you wait which was not too bad for buying a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.