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Kenny Thomas' Olathe Toyota

(596 reviews)
Visit Kenny Thomas' Olathe Toyota
Sales hours: 11:00am to 5:00pm
Service hours: 10:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm 10:00am–4:00pm
2018 state dealer award
View 4 awards
2018 state dealer award 2015 state dealer award
2018 consumer dealer award 2015 consumer dealer award

Reviews

(596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kenny Thomas' Olathe Toyota from DealerRater.

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Great Service

Kendall is very knowledgeable and does a great job walking your through the car buying experience and, and I couldn't imagine it going any better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

A comfortable purchase with no hassle at all!

I recently leased a new Toyota Camry from Brett Garcia. It was my first new car I have ever had and I couldn't imagine it going any better. Quick and easy. He taught me about the car and led me step by step through the purchasing experience. I will recommend Brett and Olathe Toyota to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great!

We bought a new RAV4 and our experience was great. Mu husband has been real hesitant because of a bad experience at another dealership. This experience with Olathe Toyota was great and we will be back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

worst car buying experience I ever had

Terrible car buying experience would never buy another car from this conman. Got the complete run around from everybody got a car that was supposed to be certified

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Would you mind giving me a little more detail so I can look into this for you? I sent you a message about a week ago but have not heard back from you. I can only assume at this point that the vehicle you purchased was a Toyota and it would not be certified because it has our Lifetime Warranty or maybe did not qualify to be certified. If you would let me know the details I can confirm for you. Aubri Plantz 913-780-9919

Easy and Stress Free

This was the first new car I have ever purchased, and my sales person Brett Garcia couldn't have made my experience any more streamlined. You can tell he knows his cars. I was in and out with a 2015 Toyota RAV4 within less than 2 hours from test drive to keys in my hand. Brett was extremely helpful and efficient and was very easy to work with compared to other dealers I've visited. I would highly recommend getting your next vehicle from Olathe Toyota and ask for Brett Garcia, the service and buying experience is first class. I will definitely be doing business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

Kenny is terrible.

Took my car in a week after was purchased. Window wouldn't roll down and the engine was shaking. Claimed they couldn't duplicate the problem. I asked them to send it to a Honda dealership, since the car was a Honda and they told me I was on my own. I got into an arguement with Kenny, the owner until he was read in the face yelling at me, a 25 year old woman. Left furious and my car ended up dying the next day on interstate 35 and I was stuck on the side of this busy interstate with my son in the car. Ended up having to get a new timing chain and a few other minor repairs leaving me with a hefty bill. On a brighter note the salesman I worked with was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Would you mind giving me a little more detail so I can look into this for you? I sent you a message about a week ago but I have not heard back from you. Also we have 2 people named Kenny that work here. Kenny Thomas is the owner or Kenny Glasco is our General Sales Manager. Do you remember which person you spoke with? Aubri Plantz 913-780-9919

No hassle experience

Just bought a new Toyota Highlander from Olathe Toyota and it was the easiest car buying experience I have ever had. Kendall was a pleasure to work with as well as the entire team. The sales offer was right the first time, the finance process was simple, and the information given when handing over the car was very detailed. Just a great overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

Great service

Just bought a new mini van from Olathe Toyota. Had a great experience with test driving, felt like I got a good deal and had all my questions answered along the way. This is the second vehicle I've bought from Olathe Toyota and someday I'll probably go back and purchase my third from them. Really appreciated the service and help from Robert and Kendall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

New car #2 from Olathe Toyota

Just bought a new mini van from Olathe Toyota. Had a great experience with test driving, felt like I got a good deal and had all my questions answered along the way. This is the second vehicle I've bought from Olathe Toyota and someday I'll probably go back and purchase my third from them. Really appreciated the service and help from Robert and Kendall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Very satisfied all around

This was the first time I bought a car from a dealership and I was a little nervous about everything. Kendall was very helpful and knowledgeable. I never felt pressured. The process was very easy and painless. I would highly recommend working with Kendall on your next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.