Kenny Thomas' Olathe Toyota

I am a loyal to Toyota, but my recent experience with Olathe Toyota has me loyal to this dealership! Thanks to Calvin Mitchell our experience was Outstanding!! Everyone at the dealership was helpful and patient. We loved working with Calvin so much we purchased two new vehicles. We can't be happier! Thank you Calvin!

Johannes Alberty met me with a smile, a great attitude, and a willingness to listen to my questions. I spent the better part of an afternoon there exploring my options and not once did he indicate I was taking up too much of his time. I appreciated the fact that he didn't pressure me to make any decisions and was there to make sure I had the most pleasant car buying experience I could. He simply made the whole process as easy as possible. I was amazed at his professionalism and courteous manner. It's because of sales representatives like him that customers keep coming back. Olathe Toyota is lucky to have people like Johannes representing them. As for Olathe Toyota as a whole, it was a great place. Plenty of selection to choose from, fast service, and friendly atmosphere. Great car buying experience.

Kendall Kile in a few words was AMAZING!!!!! The process was completely painless, super easy, professional and soooo FAST!!!! I would highly recommend seeing Kendall to everyone I know. I will be returning soon to trade my car in that I purchased in 2003.

My wife and I dealt with Shannon Merkel at this dealership, and it truly was the greatest auto purchasing experience I have ever had! We live in Kansas City Mo and due to work hrs, we were not able to just jot over and take a look at their inventory. So we trusted Shannon to pick out a vehicle that met our needs, and she did an amazing job picking out the 2011 Chevy Cruze Eco. We absolutely fell in love with this car after seeing and driving it! She made us a deal that we both were 100% satisfied with! From now on, I will absolutely drive the distance to deal with Shannon, over going to a local dealership just down the road! I will also be recommending Shannon and this dealership to anyone I know looking for a new or used car. Great job Shannon and the team at Olathe Toyota! You have a new life long customer and friend!

I had been on the olathe toyota website and was looking at used inventory. I sent a message through the website and gave my infor nation. The following day, I got a call from Brett Garcia. I met with Brett the following day and he was awesome. He answered all of my questions, he was super friendly, great attitude, and he made my car buying experience fabulous. I will definitely refer my friends and family to Brett.

MARVELOUS INTERACTION WITH SHANNON MERKEL. Looked at several Corolla options, took a test drive, talked costs with a CASH purchase. Met many employees - Glenna, ladies in service dept (they gave us donuts while we waited), Kenny G., Dawn, Beau, and more. Spent 5 hours there as we made our decision, worked out details, and finalized all paperwork, AND WROTE OUR FULL CHECK. If you are in the market for a TOYOTA, we would absolutely recommend OLATHE TOYOTA. They are all professional but personable and VERY FRIENDLY!! We HIGHLY RECOMMEND SALES ASSOCIATE SHANNON MERKEL - who is ALL THE ABOVE AND MORE - extremely willing to "go the extra mile" to put you in the Toyota of your choice!!!! We came away feeling we had not only made a GREAT PURCHASE, but also NEW FRIENDS!!!!!!

Scheduled service appointment on line. Debbie Helms assisted me again with my 75, 000 service. Arriving 20 minutes early was no issue. She was familiar with the vehicle and its history. She had some helpful hints such as when to consider purchasing new tires and a new battery, but no pressure to make an immediate decision. She clearly explained all of the diagnostics and reviewed the service performed. I will ask for her again. Donald from the service bay was extremely helpful and friendly as well.

This was our first experience with Olathe Toyota and we were very pleased. Exceptional customer service from Brett Garcia and the rest of the team.

So just as an FYI- DO NOT GO TO OLATHE TOYOTA FOR ANYTHING- THEY CAN NOT BE TRUSTED. I was given an offer on a car from Legends but didn't want to drive that far. I contacted, Olathe & forwarded the emails from Legends, Olathe said they would give me the same deal. We worked everything out on the phone, he got approval from his manager. I said I did not want to drive over unless it was a guaranteed done deal and he assured me it was. I got to Olathe after driving 45 minutes through pouring rain and heavy traffic in KANSAS (I hate driving in Kansas) and they of COURSE then told me they couldn't do the deal we agreed on but they could do this OTHER deal (that was several thousand dollars more than what we had agreed to). Isn't bait and switch still illegal people? They flat-out LIED to me on the phone to get me in there, then went back on their word once I arrived. They wanted me to waste time talking to the manager and try to "work it out"- so sorry, but we already did that and you just called it off after I drove all this way. I wouldn't take their car now if they gift wrapped it, dropped it in my driveway, and gave it to me free. I walked out after telling them (I admit a little loudly) that I didn't appreciate being lied to or tricked and I wasn't some sucker who would take whatever crap deal they gave me just because I had driven out there. I informed them that if they were going to lie to me and try to bait and switch me I did not trust them, then I walked out. edit: FYI- I MADE THE LONGER DRIVE TO LEGENDS, got the deal they offered on the phone, AND NOW HAVE A NEW CAR WITH NO HASSEL- GO TO LEGENDS INSTEAD! It's worth the extra drive!!!!

We bought our last three vehicles NEW from Kenny Thomas Olathe Toyota. We love the Lifetime Warranty. We love Toyota. Our salesman, the finance department and all the staff there always go above and beyond for us. Thank you.