Reviews
Totally satisfied from sales to financing . Everyone from Jim Carpenter to Terri in finance are top notch. Would recommend them to all my friends and family.
Totally satisfied from sales to financing . Everyone from Jim Carpenter to Terri in finance are top notch. Would recommend them to all my friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Quick responsive to my many questions. Professional and courteous. Good pricing and low fees. Would use again.
Quick responsive to my many questions. Professional and courteous. Good pricing and low fees. Would use again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
They were east to work with and took care of my needs I had at the time
They were east to work with and took care of my needs I had at the time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Heath! We’re glad to hear that you found it easy to work with us and that we were able to meet your needs. We appreciate your support of Robert Brogden Buick GMC and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team
The service rep was excellent and provided fantastic service. word word word word word word
The service rep was excellent and provided fantastic service. word word word word word word
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Sean! We’re glad our service representative provided you with fantastic service. We appreciate your feedback and hope to see you again soon at Robert Brogden's Olathe Buick GMC! The Robert Brogden Buick GMC Team
Lacey is a great professional service associate, and I enjoy working with her because she keeps me informed about the progress on my truck. She was very on time with the service, and I appreciate how she helped with the shuttle ride.
Lacey is a great professional service associate, and I enjoy working with her because she keeps me informed about the progress on my truck. She was very on time with the service, and I appreciate how she helped with the shuttle ride.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're thrilled to hear you had a great experience with Lacey at Robert Brogden's Olathe Buick GMC. Keeping our customers informed and providing timely service are our top priorities. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team
No one calls you back. Left multiple message for call back and never did. Oil life wasn’t reset and we were told to google and reset ourselves.
No one calls you back. Left multiple message for call back and never did. Oil life wasn’t reset and we were told to google and reset ourselves.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Our team has acknowledged this review.
I have been here twice in the past year and the dealership is clean and the individuals are professional. Matt Hoover is the best. He, and the team, were able to diagnose and fix two issues that two prior places were unable to find and fix. Fantastic service and communicate are something Matt delivers in each of our interactions.
I have been here twice in the past year and the dealership is clean and the individuals are professional. Matt Hoover is the best. He, and the team, were able to diagnose and fix two issues that two prior places were unable to find and fix. Fantastic service and communicate are something Matt delivers in each of our interactions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Grateful for you sharing how your visit turned out! We’re glad to hear about your positive experiences at Robert Brogden's Olathe Buick GMC. It's great to know that Matt and our team were able to address the issues you faced, and we truly appreciate your kind words about our service and professionalism. We look forward to seeing you again next time! Sincerely, The Robert Brogden Buick GMC Team
Great communication from the time I made the appointment to when service was completed. Fast and friendly service.
Great communication from the time I made the appointment to when service was completed. Fast and friendly service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you experienced great communication and fast, friendly service at Robert Brogden Buick GMC. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team
Professional and friendly personnel. Pleased with the office staff and Ram, our salesman. He was great. He knew how to handle customers.
Professional and friendly personnel. Pleased with the office staff and Ram, our salesman. He was great. He knew how to handle customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at Robert Brogden Buick GMC with our friendly personnel and Ram. We appreciate your kind words and hope to assist you again in the future! Sincerely, The Robert Brogden Buick GMC Team
Took a little longer than expected for a standard oil change. Noticed once truck was done there was a small smudge on the driver side door and Todd took it upon himself to take it and get it washed without thinking twice. Service was a little slow but good customer service. Will be back!
Took a little longer than expected for a standard oil change. Noticed once truck was done there was a small smudge on the driver side door and Todd took it upon himself to take it and get it washed without thinking twice. Service was a little slow but good customer service. Will be back!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. It's great to hear that Todd provided helpful assistance and took the initiative to make sure your truck was taken care of before leaving. We also understand your comments regarding the time needed for your oil change. At Robert Brogden Buick GMC, our goal is to provide efficient service while ensuring vehicles receive proper care during every visit. Please feel free to contact us if there is anything we can assist you with in the future. We are committed to providing quality maintenance, attentive support, and a service experience that keeps customers coming back. The Robert Brogden Buick GMC Team