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Lee's Summit Honda

(522 reviews)
Visit Lee's Summit Honda
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
New (816) 875-3515 (816) 875-3515
Used (816) 272-1136 (816) 272-1136
Service (816) 272-1419 (816) 272-1419

Reviews

(522 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lee's Summit Honda from DealerRater.

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Service = expensive guess work

Took my 2018 Odyssey to their service department to fix an issue. They threw parts at the problem but were unable to fix the issue. They charged me $850 and told me to bug-off without fixing the issue. If you want someone to charge you insane amounts of money to guess what's wrong with your car this is the dealership for you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Took my 2018 Odyssey to their service department to fix...

Took my 2018 Odyssey to their service department to fix an issue. They threw parts at the problem but were unable to fix the issue. They charged me $850 and told me to bug-off without fixing the issue. If you want someone to charge you insane amounts of money to guess what's wrong with your car this is the dealership for you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Wasted Time

Wasted a day to drive here see a vehicle advertised. The vehicle was nothing up to standard compared to the pictures show.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Stay away from Lee's Summit Honda!! Disappointing

My youngest daughter made an appointment to get her oil changed, tires rotated and her brakes checked. The service person disregarded everything she said and made her feel stupid for not wanting to do more of the 100,000 mile maintenance. He was loud and embarrassed her for lack of knowledge about the maintenance and her car. I personally spoke to the service rep and told him that we would not be doing the extensive maintenance and he completely disregarded my instructions. $53 for a cabin air filter that is $18 at auto parts store. RIDICULOUS!! They took advantage of my daughter and disregarded me to make a few bucks !! Don't shop here for a vehicle and definitely do not take your car here for service. I will be going to a local service person in the future. STAY AWAY FROM LEE'S SUMMIT HONDA.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Damon, We're sorry that you had this experience with our dealership. We in no way want your daughter to feel stupid. Please contact our Service management staff to discuss at (816)251-8700.

I just bought a CR-V from Lee’s Summit Honda. How the...

I just bought a CR-V from Lee’s Summit Honda. How the sales staff and finance department were great to work with. Nick shot was an excellent salesman. He listen to what I needed out of a vehicle and worked hard to make sure that I got it. He was diligent in helping me find what I needed and making sure I got a good deal. I highly recommend Lee’s Summit Honda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lees Summit Honda Service and Sales

Had to take my 2020 Accord in for service today for a safety based issue. Matt (service) and Kevin (Sales Mgr) went out of their way to provide me with Outstanding customer service and Support. People like the professionals I encountered at Lees Summit Honda today, are the reason that a Honda has been parked in my garage since 1989 and will continue to be well into the future. Gentlemen, Thank You for a job Well Done!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We told the sales person and manager quite clearly what...

We told the sales person and manager quite clearly what price range we were looking at buying. They came back with two options We were told were within our budget. When we expressed interest after test driving the second option, we find out the price is several thousand dollars higher than our budget. It is a dishonest operation and a waste of my time! Would not recommend at all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Cheated after accepting deposit on SUV

Had booked a used CR-V with them and gave check for deposit as I worked with their and my bank to secure loan over next 4 days. Kept sales person from them informed all the time and booked appointment to pick up vehicle. On reaching dealership, I am told that some other sales person sold the car to someone else previous night !!! And they can't do anything about the vehicle I had agreed to buy as it no longer is with them. They were not even apologetic about their mess up. I had taken another friend with me who wanted to buy CR-V and they lost both business and ruined my day and effort of last one week. Never going back to them again..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Don Franklyn

Mr Franklyn was a number 10 sales representative. He covered all our questions completely and was very informative on the CR-V we purchased. We would certainly purchase a vehicle from Lee's Summit Honda because of Mr Franklyn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Zero Integrity

Steer clear of this very poor operation. Zero integrity, its simply a very poorly managed operation. There are to many good places to work with than waste your time with a bad company.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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