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Jay Wolfe Acura (Jay Wolfe Automotive Group)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)
Visit Jay Wolfe Acura (Jay Wolfe Automotive Group)
Sales hours: 7:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 7:00am–8:00pm 7:00am–6:00pm
Tuesday 7:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 7:00am–8:00pm 7:00am–6:00pm
Friday 7:00am–6:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 10 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (816) 278-1582 (816) 278-1582
Used (816) 278-1537 (816) 278-1537
Service (816) 256-5614 (816) 256-5614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Wolfe Acura (Jay Wolfe Automotive Group) from DealerRater.

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Alternator replacement

The Electric System Check warning came on the day before. It was still on the next day, and, then the battery light came on. I stopped at the nearest car repair place (a Firestone Center) and they advised it could be the battery or the alternator but they couldn't look at it till next day so I'd have to leave the car. They could arrange a rental car for me. I said I'd prefer to take it to Jay Wolf. He said it would cost me more and he could provide a better warranty. I said I'd prefer Jay Wolf and he said good luck getting there and gave me the phone number for a towing company. I cautiously drove the 10 miles to Jay Worlf Acura with the air conditioning turned off in 95 degree heat. The car started stalling as I got near and died just as I drove into the service bay... but I got immediate attention and service. No one except Jay Wolf mechanics have ever touched this car. I don't like paying more, but I trust the work will be done right. I was offered a loaner car but when they said it would take about an hour and a half and they'd get on it right away, I chose to wait -- in the lovely waiting room with a delicious snack. They finished on time, did a complete multipoint vehicle check and washed and vacuumed the car. I was soon on my way -- with the air conditioner turned on!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Oil change

Staff was very friendly and helpful! First time at this Acura location and it was very clean. Their waiting room is very accomadating, plenty of snacks and entertainment for all ages. Would recommend to a friend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

This is how a dealership should be run

After having bought two cars from Jay Wolfe Acura and having both serviced by them over the years, I would have a hard time buying a car from a different dealership. They've thought through every single detail of the customer experience – setting up appointments, to how I'm greeted when I pull up to the service bay, to the waiting room experience, to getting a loaner while my car is being serviced. My service advisor is Dusty Hancock. The fact that there is this continuity of a relationship with a single advisor is so valuable. I trust him to put my best interests at heart. He explains any work that needs to be done, never tries to sell me on something I don't need (quite the opposite), and communicates well about timeline, work completion, etc. After being with this dealership for several years, it would be very hard for me to buy a car from someplace else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

My Response

Exceptional service; I have been a customer since 2009 and have always have had attentive, personalized, and quality service. Dusty has been my service rep for several years and has done an outstanding job; honest, accessible and responsive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Good experience

Explained what was going to be done and the cost up front. Car service was done early and everything they did was explained again at pick up

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Routine maintanence

Basic routine oil change was, as usual, on time, quick, and professional. Jordan Mehalic is extremely knowledgeable and personable, He suggested some items we probably need to attend to at the next appointment. Enjoyable experience overall. (The breakfast burritos are awesome!) Thanks. Paul

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Friendly and Professional

My car purchase experience was by far the smoothest I’ve ever encountered. The facility was amazing. Nick was friendly, knowledgeable, and made the entire process simple. Josh did a great job breaking down the financials in a clear, straightforward manner. I have no complaints and look forward to continuing to do business with Jay Wolf Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bought car

Great dealership and salesman. Chuck Hanson was very helpful and very easy to work with through the process. I would recommend this dealership to others looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Regular maintenance visit

Have been going here for 25+ years. I always feel well taken care of in an honest way. They only recommend services when they are needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very Happy!

I'm very happy with my services at Jay Wolfe Acura, Mr. Handcock is very helpful every time I have came in to get my truck serviced. The services at Acura are out standing everyone I have came in contact with are friendly. I enjoy coming to get my truck service! Thanks very much! LaDina Kinney.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.