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Reviews

Average Ratings

4.6
29 lifetime reviews.
  • Car dealers are still jerks

    Have bought two cars there. Love Subarus, hate the dealer experience. They pressure salesmen to get 10 point reviews on follow up surveys. They...


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    Have bought two cars there. Love Subarus, hate the dealer experience. They pressure salesmen to get 10 point reviews on follow up surveys. They up-sell badly priced warranties. They make a big deal of being customer friendly when everything is structured to make themselves look good, not the employee involved. None of the follow up surveys have anything to do with rating the organization itself; it always places the onus on one specific employee. This dealer may not be any worse than the typical car dealer, but that is faint praise. Van sucks.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Not a great experience

    This was a very good experience until we pulled off the lot. The used vehicle had not been serviced. In my opinion, it took too much back and fort...


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    This was a very good experience until we pulled off the lot. The used vehicle had not been serviced. In my opinion, it took too much back and forth to get them to make that right (to their credit they did in the end). Someone spilled coffee on the passenger seat when they were detailing it for our departure. We missed this as it was dark when we left. They did not try to make that right..........We now have seat covers.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Finally an honest service manager, Preston

    If want truth in repair go see Preston at Van Subaru


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    If want truth in repair go see Preston at Van Subaru

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Awesome experience!

    Had an absolutely fantastic experience at Van Subaru when looking for a second vehicle. The sales person, Gilbert, was the most honest and down to...


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    Had an absolutely fantastic experience at Van Subaru when looking for a second vehicle. The sales person, Gilbert, was the most honest and down to earth person I've met in my many years of car shopping. We owe our experience entirely to his fantastic customer service, and we will be buying exclusively from him in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great buying and service experience!

    We purchased our Subaru Forester XT at Van in 2013. It was a pretty great experience and we have been extremely impressed with the service provid...


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    We purchased our Subaru Forester XT at Van in 2013. It was a pretty great experience and we have been extremely impressed with the service provided by them throughout the years. We are always met with a smile and know we will get great service!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Our Subaru

    We simply love our Subaru, how it drives, the comfort, storage capacity and all. We are a Subaru family--our cousins in Colorado Springs, niece i...


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    We simply love our Subaru, how it drives, the comfort, storage capacity and all. We are a Subaru family--our cousins in Colorado Springs, niece in Independence MO, brother in Amarillo TX, sister in Pittsburgh PA, her daughter whose Forester we are driving while she is overseas. We are a Subaru family! Thanks for all you do, Subaru!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • When in need, Van Subaru will help!

    My beloved 2007 Subaru was totaled in a crash when an uninsured driver ran a red light. Shopping for a new one while still negotiating with my aut...


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    My beloved 2007 Subaru was totaled in a crash when an uninsured driver ran a red light. Shopping for a new one while still negotiating with my automobile insurance could have been a really frustrating process, however, Kim Kloth from Van Subaru customer service guaranteed that Van would handle my 2007 Outback like a functioning trade-in if I thought whatever my insurance offered wasn't sufficient. This hassle-free approach convinced me to purchase my new Outback from Van Subaru!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car Buying Experience

    I have never encountered a salesman like Guy Merola. He is not your typical car salesman. Buying a car has always been a stressful event, but Guy'...


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    I have never encountered a salesman like Guy Merola. He is not your typical car salesman. Buying a car has always been a stressful event, but Guy's true love of people and knowledge of his product made this a pleasant experience. I didn't feel like he was just trying to sell us a car. He was very attuned to our wants and needs. I will recommend this dealership and Guy Merola to everyone I know.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience purchasing a Subaru

    Excellent experience. The sales woman (Ariel) was very professional - she let the cars speak for themselves without pressuring me into a decision....

    Dealer Response

    THANK YOU FOR YOUR KIND WORDS. ARIEL HAS BEEN A GREAT ADDITION TO OUR GROWING FAMILY. REPEAT AND REFERRAL BUSINESS WILL IMPACT HER FUTURE. JOE ANT...


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    Excellent experience. The sales woman (Ariel) was very professional - she let the cars speak for themselves without pressuring me into a decision. Very happy with my purchase and my experience at the dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    THANK YOU FOR YOUR KIND WORDS. ARIEL HAS BEEN A GREAT ADDITION TO OUR GROWING FAMILY. REPEAT AND REFERRAL BUSINESS WILL IMPACT HER FUTURE. JOE ANTAL GENERAL MANAGER VAN SUBARU


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  • Well worth the drive

    I live in Illinois, near St Louis. I was shopping for a Subaru Outback and checked out the dealerships near me. My son had just purchased an Outba...

    Dealer Response

    THANK YOU FOR YOUR REVIEW. HAVING REFERRALS IS IMPERATIVE TO OUR FUTURE GROWTH AS A COMPANY. YOUR KIND WORDS WILL ASSIST IN KEEPING TED IN BUSINES...


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    I live in Illinois, near St Louis. I was shopping for a Subaru Outback and checked out the dealerships near me. My son had just purchased an Outback from Van Subaru in Kansas City and got a really good deal so he suggested we check them out. I am so glad we did. We ended up purchasing a 2016 Outback from Ted Leeper at Van. Ted was friendly, informative and professional. Ted and his dealership delivered on every promise they made. Their deal significantly beat all of the other dealerships. Our 250 mile drive was well worth it. I have told all of my friends that they should do as I did. They should check out Van, Ted and the KC BBQ.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    THANK YOU FOR YOUR REVIEW. HAVING REFERRALS IS IMPERATIVE TO OUR FUTURE GROWTH AS A COMPANY. YOUR KIND WORDS WILL ASSIST IN KEEPING TED IN BUSINESS WITH OUR FAMILY. JOE ANTAL, VAN SUBARU GEN. MGR.


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