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Gary Crossley Ford

(1,153 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
View 3 awards
2026 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (866) 947-2830 (866) 947-2830
Used (866) 919-3972 (866) 919-3972
Service (866) 286-3702 (866) 286-3702

Inventory

See all 623 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2002.
Gary Crossley Ford in Kansas City, Missouri is committed to providing our customers with exceptional service and a car buying experience that is unmatched. Whether it is our award-winning staff, 3-Day Guarantee on all of our vehicles, or free car washes for life, you’re sure to see why our loyal customers love The Crossley Difference.
Experience the Crossley Difference

Service center

Phone number (866) 286-3702

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gary Crossley Ford from DealerRater.

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I had my car in for repair on AC. Excellent job everyone was so kind - picked up my car delivered bk next day

I had my car in for repair on AC. Excellent job everyone was so kind - picked up my car delivered bk next day

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for recognizing our team's work on your AC repair. We appreciate your feedback at Gary Crossley Ford.

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Our salesman Ryan was very patient with questions we ask explained the operations of all the instruments ect. He has a great personality which makes buying an explorer tremor or any vehicle easy. I have bought from him before and will do so again. Highly recommend him and Gary Crossley ford thanks Ryan

Our salesman Ryan was very patient with questions we ask explained the operations of all the instruments ect. He has a great personality which makes buying an explorer tremor or any vehicle easy. I have bought from him before and will do so again. Highly recommend him and Gary Crossley ford thanks Ryan

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for recommending Gary Crossley Ford and sharing your experience with our team. We appreciate your continued trust in us.

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Lisa is hands down the best salesperson I have ever dealt with! Everything was a breeze. Would recommend her over and over again!

Lisa is hands down the best salesperson I have ever dealt with! Everything was a breeze. Would recommend her over and over again!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your recommendation. We appreciate your kind words about our team at Gary Crossley Ford.

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My purchase of a used car from Gary Crossley Ford was a resounding success. Andrew Neighbors, my salesman, demonstrated a remarkable commitment to customer satisfaction. He ensured the vehicle met my expectations and provided exceptional service through his extensive knowledge and prompt responses. I am impressed with Andrew's dedication to delivering outstanding experiences and appreciate his hard work. I would highly recommend Gary Crossley Ford Team, particularly Andrew Neighbors, for anyone seeking a new or used vehicle due to their impressive inventory and top-notch sales associates and service. 🚙 🫶😊

My purchase of a used car from Gary Crossley Ford was a resounding success. Andrew Neighbors, my salesman, demonstrated a remarkable commitment to customer satisfaction. He ensured the vehicle met my expectations and provided exceptional service through his extensive knowledge and prompt responses. I am impressed with Andrew's dedication to delivering outstanding experiences and appreciate his hard work. I would highly recommend Gary Crossley Ford Team, particularly Andrew Neighbors, for anyone seeking a new or used vehicle due to their impressive inventory and top-notch sales associates and service. 🚙 🫶😊

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Gary Crossley Ford. We appreciate your recommendation and are glad you found our inventory and service to your satisfaction.

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Lisa was great. She looked for the truck I wanted. Once found, we went over several finance scenarios until we found the one I wanted. This will be the third truck I bought from Lisa.

Lisa was great. She looked for the truck I wanted. Once found, we went over several finance scenarios until we found the one I wanted. This will be the third truck I bought from Lisa.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thanks for sharing your experience. We're glad our team could assist with your truck purchase and financing options. We appreciate your continued trust in Gary Crossley Ford.

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Good service, good price, friendly sales staff, and no hassel with pricing. Trevin was very helpful and courteous. Enjoyed the whole experience.

Good service, good price, friendly sales staff, and no hassel with pricing. Trevin was very helpful and courteous. Enjoyed the whole experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your kind words about our service and pricing. We appreciate you choosing Gary Crossley Ford.

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Alex the sales gal was super helpful. Straight forward no dancing around. Left with a newer vehicle and happy. Not pushy at all let me take my time and decide on what direction to take.

Alex the sales gal was super helpful. Straight forward no dancing around. Left with a newer vehicle and happy. Not pushy at all let me take my time and decide on what direction to take.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your feedback about Alex and the helpful service you received. If you have any other questions or concerns, feel free to contact us at Gary Crossley Ford. Thank you for choosing us for your vehicle purchase.

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We stopped in to look at a vehicle that we thought we wanted to buy, but found that our original choice didn't really fill all of our needs. Charlie was a no pressure guy, and he showed us a few more cars. We found one that was ideal for us. We will definitely go back when we need to replace our other vehicle.

We stopped in to look at a vehicle that we thought we wanted to buy, but found that our original choice didn't really fill all of our needs. Charlie was a no pressure guy, and he showed us a few more cars. We found one that was ideal for us. We will definitely go back when we need to replace our other vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with our team at Gary Crossley Ford. We're glad the vehicle met your needs. We appreciate your trust in us.

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I was very happy with the service on my Escape. The Ford employees went above and beyond to complete my needs and return my vehicle!

I was very happy with the service on my Escape. The Ford employees went above and beyond to complete my needs and return my vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience with your Ford Escape service. Our team at Gary Crossley Ford is committed to meeting your needs. We appreciate your feedback.

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Friendly, courteous, knowledgeable. Kevin my service advisor did a great job, kept me informed etc.

Friendly, courteous, knowledgeable. Kevin my service advisor did a great job, kept me informed etc.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Our team at Gary Crossley Ford appreciates your feedback on the service experience. We aim to keep communication clear and helpful. Thank you for choosing us.

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