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Gary Crossley Ford

(1,286 reviews)
Visit Gary Crossley Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
View 3 awards
2026 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (866) 947-2830 (866) 947-2830
Used (866) 919-3972 (866) 919-3972
Service (866) 286-3702 (866) 286-3702

Inventory

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About our dealership

This seller has been on Cars.com since September 2002.
Gary Crossley Ford in Kansas City, Missouri is committed to providing our customers with exceptional service and a car buying experience that is unmatched. Whether it is our award-winning staff, 3-Day Guarantee on all of our vehicles, or free car washes for life, you’re sure to see why our loyal customers love The Crossley Difference.
Experience the Crossley Difference

Service center

Phone number (866) 286-3702

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,286 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gary Crossley Ford from DealerRater.

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The service department is the best in the Midwest! I trust these guys to work on all of my vehicles. Best value on services provided, world class staff and technicians. Leadership is key and these guys have that locked down. I will be a life long customer at Gary Crossley Ford

The service department is the best in the Midwest! I trust these guys to work on all of my vehicles. Best value on services provided, world class staff and technicians. Leadership is key and these guys have that locked down. I will be a life long customer at Gary Crossley Ford

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your detailed feedback and trust in Gary Crossley Ford. We appreciate your loyalty and kind words about our service team.

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I went from simply inquiring to driving off the lot in no time. It’s more difficult to rent a car at the airport. I could move across the country and still come back here for my vehicle purchases.

I went from simply inquiring to driving off the lot in no time. It’s more difficult to rent a car at the airport. I could move across the country and still come back here for my vehicle purchases.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We're glad our process was quick and easy for you. We appreciate your loyalty to Gary Crossley Ford.

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Great service for my needed oil change. Great customer service & follow through for my Escape.

Great service for my needed oil change. Great customer service & follow through for my Escape.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for recognizing the service and follow-through for your Escape. We appreciate your feedback at Gary Crossley Ford.

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I have bought many cars through Darren Hoke ! I would recommend him above any car salesman anywhere he’s very knowledgeable very polite very hard-working. Gets the job. Done to your satisfaction no matter how many hours it takes him. Excellent car salesman.Answers calls no matter what ! Took my call during his EKG you can’t get more dedicated to your customers than that

I have bought many cars through Darren Hoke ! I would recommend him above any car salesman anywhere he’s very knowledgeable very polite very hard-working. Gets the job. Done to your satisfaction no matter how many hours it takes him. Excellent car salesman.Answers calls no matter what ! Took my call during his EKG you can’t get more dedicated to your customers than that

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your experience. We appreciate your recommendation and are glad our team could assist you. Gary Crossley Ford values your loyalty.

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The service advisor was courteous and helpful. He got my truck in right away on my appointment time and showed me to a vary nice waiting area. However I didn't have to wait long, they got my battery replaced and got my back on the road asap.

The service advisor was courteous and helpful. He got my truck in right away on my appointment time and showed me to a vary nice waiting area. However I didn't have to wait long, they got my battery replaced and got my back on the road asap.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our service team at Gary Crossley Ford. We appreciate your feedback about the timely service and comfortable waiting area. Your satisfaction is important to us.

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Super awesome people, great customer service. You will not regret buying from them! They make it super easy and worth it

Super awesome people, great customer service. You will not regret buying from them! They make it super easy and worth it

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We're glad our team could make your experience easy and worthwhile. Gary Crossley Ford appreciates your support.

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Huge thanks to Charlie Henderson and the team at Gary Crossley Ford for making my recent purchase of a Bronco Sport Badlands so seamless. No pressure, incredibly helpful staff, and top-notch customer service. Charlie was patient, kind, and his deep knowledge of the vehicle made all the difference—he even walked me through setting up my phone with the car. A truly wonderful experience from beginning to end, and I highly recommend asking for Charlie if you're shopping here!

Huge thanks to Charlie Henderson and the team at Gary Crossley Ford for making my recent purchase of a Bronco Sport Badlands so seamless. No pressure, incredibly helpful staff, and top-notch customer service. Charlie was patient, kind, and his deep knowledge of the vehicle made all the difference—he even walked me through setting up my phone with the car. A truly wonderful experience from beginning to end, and I highly recommend asking for Charlie if you're shopping here!

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your detailed feedback and recommendation. Our team at Gary Crossley Ford is glad to have helped with your Bronco Sport Badlands purchase. Thank you for choosing us.

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Huge thanks to Charlie Henderson and the team at Gary Crossley Ford for making my recent purchase of a Bronco Sport Badlands so seamless. No pressure, incredibly helpful staff, and top-notch customer service. Charlie was patient, kind, and his deep knowledge of the vehicle made all the difference—he even walked me through setting up my phone with the car. A truly wonderful experience from beginning to end, and I highly recommend asking for Charlie if you're shopping here!

Huge thanks to Charlie Henderson and the team at Gary Crossley Ford for making my recent purchase of a Bronco Sport Badlands so seamless. No pressure, incredibly helpful staff, and top-notch customer service. Charlie was patient, kind, and his deep knowledge of the vehicle made all the difference—he even walked me through setting up my phone with the car. A truly wonderful experience from beginning to end, and I highly recommend asking for Charlie if you're shopping here!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We appreciate your detailed feedback and recommendation. Our team at Gary Crossley Ford is glad to hear the purchase process was smooth and informative. Thank you for choosing us.

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Will was a great salesman answered all questions was a pleasure doing business with you

Will was a great salesman answered all questions was a pleasure doing business with you

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback. We appreciate your business at Gary Crossley Ford.

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Darren was a tremendous salesman. Listened to my wants & needs. Made the process of purchasing my new vehicle easy & painless.

Darren was a tremendous salesman. Listened to my wants & needs. Made the process of purchasing my new vehicle easy & painless.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We're glad our team could assist with your vehicle purchase. Gary Crossley Ford appreciates your feedback.

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