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Gary Crossley Ford

(1,267 reviews)
Visit Gary Crossley Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
View 3 awards
2026 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (866) 947-2830 (866) 947-2830
Used (866) 919-3972 (866) 919-3972
Service (866) 286-3702 (866) 286-3702

Inventory

See all 601 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2002.
Gary Crossley Ford in Kansas City, Missouri is committed to providing our customers with exceptional service and a car buying experience that is unmatched. Whether it is our award-winning staff, 3-Day Guarantee on all of our vehicles, or free car washes for life, you’re sure to see why our loyal customers love The Crossley Difference.
Experience the Crossley Difference

Service center

Phone number (866) 286-3702

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,267 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gary Crossley Ford from DealerRater.

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The vibe is positive, and high energy as soon as you walk in the door. Everyone is super friendly and happy….even Turbo! Everyone that I dealt with was very knowledgeable and answered all the questions I had. They took extra time to find a warranty that was best for me, and never did I feel like I was being pushed in a certain direction. I never felt rushed. It was the best and easiest auto purchase I have ever made.

The vibe is positive, and high energy as soon as you walk in the door. Everyone is super friendly and happy….even Turbo! Everyone that I dealt with was very knowledgeable and answered all the questions I had. They took extra time to find a warranty that was best for me, and never did I feel like I was being pushed in a certain direction. I never felt rushed. It was the best and easiest auto purchase I have ever made.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Gary Crossley Ford. We're glad our team could assist you without pressure and provide the information you needed. Your feedback is appreciated.

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would recommend trevin to anyone looking for a vehicle! explained everything perfectly and helped me get the best deal on my vehicle! an easy person to work with and made the process easy!

would recommend trevin to anyone looking for a vehicle! explained everything perfectly and helped me get the best deal on my vehicle! an easy person to work with and made the process easy!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Gary Crossley Ford. We appreciate your feedback about our team's assistance. We're glad your vehicle purchase process was smooth.

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I highly recommend Clark! Great follow up, knowledgeable and customer focused! He was great to work with!

I highly recommend Clark! Great follow up, knowledgeable and customer focused! He was great to work with!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Gary Crossley Ford. We appreciate your feedback about our team's customer focus.

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Mike the service rep was great! Worked with us and kept us informed on status of vehicle!

Mike the service rep was great! Worked with us and kept us informed on status of vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Gary Crossley Ford. We appreciate your feedback.

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I see the Five Star review for Gary Crossley and easy to understand why. I have purchased multiple vehicles over the years and my experience has always been outstanding. Jamie Cook has always been my go to, even though his is not on the showroom floor anymore he never hesitates to make me and my time important. Adam (Sales) has also been involved with my last two purchases and is top notch too. I also have to mention Rick Wolpers (Sr Master Tech) in the service department, best there is. Todd and the Crossley family has surrounded the dealership with great people! If you are in the market, or need service include Crossley before you make a final decision.

I see the Five Star review for Gary Crossley and easy to understand why. I have purchased multiple vehicles over the years and my experience has always been outstanding. Jamie Cook has always been my go to, even though his is not on the showroom floor anymore he never hesitates to make me and my time important. Adam (Sales) has also been involved with my last two purchases and is top notch too. I also have to mention Rick Wolpers (Sr Master Tech) in the service department, best there is. Todd and the Crossley family has surrounded the dealership with great people! If you are in the market, or need service include Crossley before you make a final decision.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your experience with Gary Crossley Ford. We appreciate your continued trust in our team and the recognition of our service and sales departments. Your recommendation means a lot to us.

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Todd Gentry and Ryan Brehm were great to work with and found me exactly what I was after and the transaction was quick and transparent. Excellent work!

Todd Gentry and Ryan Brehm were great to work with and found me exactly what I was after and the transaction was quick and transparent. Excellent work!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We're glad our team could assist with a smooth and clear transaction. We appreciate your feedback at Gary Crossley Ford.

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Highly recommend from start to finish this was such a great experience. They spent plenty of time showing us all the vehicles wife was indecisive. They were not pushy at all very kind genuine and worked hard for my business. Todd and Will are excellent ask for them

Highly recommend from start to finish this was such a great experience. They spent plenty of time showing us all the vehicles wife was indecisive. They were not pushy at all very kind genuine and worked hard for my business. Todd and Will are excellent ask for them

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for recommending Gary Crossley Ford. We appreciate your feedback about our team's approach and time spent with you. Your business is valued.

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Great experience from start to finish. Will and Todd were excellent not at all pushy and pricing was great. Highly recommend.

Great experience from start to finish. Will and Todd were excellent not at all pushy and pricing was great. Highly recommend.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Gary Crossley Ford. We appreciate your feedback about our team and pricing.

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Mike in service was very friendly and professional. When the service department didn't complete the recall he jumped on it and got it done while I waited. Also Brenda who drove me home is great representation of Crosley very friendly. The only criticism I would say is some of the female employees on the sales floor don't look very professional in their casual dress. Of course I'm old fashioned and like to see sharp modest dressers. Thanks for getting me fixed up.

Mike in service was very friendly and professional. When the service department didn't complete the recall he jumped on it and got it done while I waited. Also Brenda who drove me home is great representation of Crosley very friendly. The only criticism I would say is some of the female employees on the sales floor don't look very professional in their casual dress. Of course I'm old fashioned and like to see sharp modest dressers. Thanks for getting me fixed up.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your detailed feedback and are glad our service team provided friendly and professional care. Your comments about the sales floor attire are noted. Please feel free to contact us directly if you'd like to discuss your experience further.

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Bryce and everyone at Gary Crossley made my experience stress-free. It was very much appreciated.

Bryce and everyone at Gary Crossley made my experience stress-free. It was very much appreciated.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We’re glad to hear your experience was stress-free at Gary Crossley Ford.

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