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Gary Crossley Ford

(1,143 reviews)
Visit Gary Crossley Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award

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New (866) 947-2830 (866) 947-2830
Used (866) 919-3972 (866) 919-3972
Service (866) 286-3702 (866) 286-3702

Inventory

See all 727 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2002.
Gary Crossley Ford in Kansas City, Missouri is committed to providing our customers with exceptional service and a car buying experience that is unmatched. Whether it is our award-winning staff, 3-Day Guarantee on all of our vehicles, or free car washes for life, you’re sure to see why our loyal customers love The Crossley Difference.
Experience the Crossley Difference

Service center

Phone number (866) 286-3702

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,143 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gary Crossley Ford from DealerRater.

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Process for buying a new truck was quick and easy.

Process for buying a new truck was quick and easy. Truck was detailed and ready when. we arrived. Thank you Treven Quick!

Process for buying a new truck was quick and easy.

Process for buying a new truck was quick and easy. Truck was detailed and ready when. we arrived. Thank you Treven Quick!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Took my car for service and for an axle bolt recall.

Took my car for service and for an axle bolt recall. Austin assisted me and was very helpful coordinating with rental to make sure I had transportation. Repairs we're done within the estimated time frame. I usually go to my local dealership but they couldn't handle the heavy repair. No problem for these guys.

Took my car for service and for an axle bolt recall.

Took my car for service and for an axle bolt recall. Austin assisted me and was very helpful coordinating with rental to make sure I had transportation. Repairs we're done within the estimated time frame. I usually go to my local dealership but they couldn't handle the heavy repair. No problem for these guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our team at Gary Crossley Ford appreciates your trust with your vehicle service and recall. We're glad to hear the repairs and rental coordination met your needs efficiently. Thank you for sharing your experience.

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Jeremy in the quicklane is very thorough and helpful in

Jeremy in the quicklane is very thorough and helpful in the quicklane. Excellent service, thumbs up

Jeremy in the quicklane is very thorough and helpful in

Jeremy in the quicklane is very thorough and helpful in the quicklane. Excellent service, thumbs up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Our team appreciates your recognition of the thorough service in our Quicklane. Thank you for sharing your experience with Gary Crossley Ford. Your support is valued.

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Ryan and Daniel were the absolute best !

Ryan and Daniel were the absolute best !! Made it quick and easy trading in my truck for a new one.

Ryan and Daniel were the absolute best !

Ryan and Daniel were the absolute best !! Made it quick and easy trading in my truck for a new one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our team at Gary Crossley Ford appreciates your feedback. We're glad the trade-in process was smooth for you. Thank you for choosing us.

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Phil is a die hard car man!

Phil is a die hard car man! He will do whatever it takes to get you the car or truck you want. He is extremely knowledgeable of the Ford brand and committed to doing his very best for us.

Phil is a die hard car man!

Phil is a die hard car man! He will do whatever it takes to get you the car or truck you want. He is extremely knowledgeable of the Ford brand and committed to doing his very best for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our team appreciates your recognition of the dedication and expertise you experienced at Gary Crossley Ford. We aim to support every customer with that level of commitment. Thank you for sharing your experience.

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Phil was attentive and provided solutions that met my

Phil was attentive and provided solutions that met my needs. Phil is the go-to-guy for all of my automotive questions. He also presented ideas that helped me make a better buying decision. I would highly recommend Phil Englander for your any of your vehicle needs!

Phil was attentive and provided solutions that met my

Phil was attentive and provided solutions that met my needs. Phil is the go-to-guy for all of my automotive questions. He also presented ideas that helped me make a better buying decision. I would highly recommend Phil Englander for your any of your vehicle needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your recommendation and are glad our team could assist you with your automotive needs at Gary Crossley Ford. Your satisfaction is important to us. Thank you for sharing your experience.

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When one of my clients was looking into building a fleet

When one of my clients was looking into building a fleet of service vehicles I found Phil at Gary Crossley Ford to be an invaluable resource. If you are looking to buy one vehicle or 50 Phil is your guy! Knowledgable, informative, and tenacious Phil will make sure you get exactly what you need! We will definitely be returning.

When one of my clients was looking into building a fleet

When one of my clients was looking into building a fleet of service vehicles I found Phil at Gary Crossley Ford to be an invaluable resource. If you are looking to buy one vehicle or 50 Phil is your guy! Knowledgable, informative, and tenacious Phil will make sure you get exactly what you need! We will definitely be returning.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your recognition of our team’s dedication at Gary Crossley Ford. It’s great to know we could assist with your fleet needs effectively. Thank you for your continued trust.

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Transmission was acting up so I decided to take it in for

Transmission was acting up so I decided to take it in for further inspection. Zach in the service department was super helpful. The turnaround time Was unexpectedly quick. They walk me through the process and overall was extremely helpful with their overall service. Thank you I would highly recommend them .

Transmission was acting up so I decided to take it in for

Transmission was acting up so I decided to take it in for further inspection. Zach in the service department was super helpful. The turnaround time Was unexpectedly quick. They walk me through the process and overall was extremely helpful with their overall service. Thank you I would highly recommend them .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you recommending Gary Crossley Ford. Our team in the service department is glad to assist. Thank you for sharing your experience.

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I reached out with some questions and was blown away by

I reached out with some questions and was blown away by how helpful and knowledgeable Phill at Gary Crossley Ford was. He took the time to provide genuine guidance without any sales pressure whatsoever. Their expertise and integrity really shine through, and I wouldn't hesitate to recommend them to anyone looking for top-notch service.

I reached out with some questions and was blown away by

I reached out with some questions and was blown away by how helpful and knowledgeable Phill at Gary Crossley Ford was. He took the time to provide genuine guidance without any sales pressure whatsoever. Their expertise and integrity really shine through, and I wouldn't hesitate to recommend them to anyone looking for top-notch service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words about our team at Gary Crossley Ford. It's good to hear that our service met your expectations. Thank you for recommending us.

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My salesman had superior knowledge of all the options of

My salesman had superior knowledge of all the options of my new truck. It was a pressure free experience. I highly recommend Crossley Ford and tell’em Roscoe sent you.

My salesman had superior knowledge of all the options of

My salesman had superior knowledge of all the options of my new truck. It was a pressure free experience. I highly recommend Crossley Ford and tell’em Roscoe sent you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for recommending Gary Crossley Ford. We're glad our team made your truck purchase smooth and pressure-free. We appreciate your referral.

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