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Gary Crossley Ford

(1,249 reviews)
Visit Gary Crossley Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
View 3 awards
2026 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (866) 947-2830 (866) 947-2830
Used (866) 919-3972 (866) 919-3972
Service (866) 286-3702 (866) 286-3702

Inventory

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About our dealership

This seller has been on Cars.com since September 2002.
Gary Crossley Ford in Kansas City, Missouri is committed to providing our customers with exceptional service and a car buying experience that is unmatched. Whether it is our award-winning staff, 3-Day Guarantee on all of our vehicles, or free car washes for life, you’re sure to see why our loyal customers love The Crossley Difference.
Experience the Crossley Difference

Service center

Phone number (866) 286-3702

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,249 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gary Crossley Ford from DealerRater.

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I had service appointment for an oil change and warranty issue. The service staff was polite, professional and knowledgeable. My vehicle was ready ahead of schedule. They explained what was done at a reasonable price. The waiting room was comfortable, and updates were given. Every encounter, question, or issue I have had with Staff has been handled professional & timely. I do recommend checking out Gary Crossley for your next vehicle or service needs. My only suggestion for Gary Crossley Ford is to update their car wash. If free washes are suppose to be s benefit of purchasing a vehicle there, then take pride in it. Hours are hit & miss, especially for those of us that live farther away, lines can be long, and the car wash itself is outdated. I think you can do better.

I had service appointment for an oil change and warranty issue. The service staff was polite, professional and knowledgeable. My vehicle was ready ahead of schedule. They explained what was done at a reasonable price. The waiting room was comfortable, and updates were given. Every encounter, question, or issue I have had with Staff has been handled professional & timely. I do recommend checking out Gary Crossley for your next vehicle or service needs. My only suggestion for Gary Crossley Ford is to update their car wash. If free washes are suppose to be s benefit of purchasing a vehicle there, then take pride in it. Hours are hit & miss, especially for those of us that live farther away, lines can be long, and the car wash itself is outdated. I think you can do better.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your detailed feedback and recommendation. We appreciate your suggestion about the car wash and will take it into consideration. We’re glad your service experience met expectations at Gary Crossley Ford.

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Highly recommend Gary Crossley Ford for anyone wanting a smooth car buying experience. Todd was reliable and honest through the whole process. Todd and his entire team were so wonderful and easy to work with.

Highly recommend Gary Crossley Ford for anyone wanting a smooth car buying experience. Todd was reliable and honest through the whole process. Todd and his entire team were so wonderful and easy to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Gary Crossley Ford. We appreciate your feedback about our team's reliability and honesty.

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Charlie and the team at Gary Crossley went above and beyond. They got me into my dream car, made the financing a breeze, and helped minimize the wait time by being so organized. Highly impressed with the process.

Charlie and the team at Gary Crossley went above and beyond. They got me into my dream car, made the financing a breeze, and helped minimize the wait time by being so organized. Highly impressed with the process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback on your experience with our team at Gary Crossley Ford. Thank you for sharing your thoughts about the financing process and organization.

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Factory recall on my F150. Mobile service came to my house and performed the recall repair! I did not ask for this. They called and offered it to me. Best idea ever!!

Factory recall on my F150. Mobile service came to my house and performed the recall repair! I did not ask for this. They called and offered it to me. Best idea ever!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We're glad our mobile service made the recall process easier for you. Gary Crossley Ford appreciates your business.

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Logan Burns was amazing! He helped my husband in picking out a truck. He took his time and heard what my husband was looking for to make up for the truck we just lost due to an accident. Jaime Tuff also gave input which sealed the deal on what my husband wanted. We walked away absolutely pleased. Easy experience. Thanks for being so friendly and upstanding. We will be back when it’s my turn for something new!

Logan Burns was amazing! He helped my husband in picking out a truck. He took his time and heard what my husband was looking for to make up for the truck we just lost due to an accident. Jaime Tuff also gave input which sealed the deal on what my husband wanted. We walked away absolutely pleased. Easy experience. Thanks for being so friendly and upstanding. We will be back when it’s my turn for something new!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your detailed feedback and are glad our team could assist with your truck purchase. Thank you for choosing Gary Crossley Ford.

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I was called by customer service at Gary Crossley Ford last week to set up an appointment. I took my truck in yesterday (weds) it was done in 30 minutes. Today (thursday) i recieved the letter from the Ford motor customer service in Dearborn about the recall. I would say that Gary Crossley Ford was looking out for me!!!!

I was called by customer service at Gary Crossley Ford last week to set up an appointment. I took my truck in yesterday (weds) it was done in 30 minutes. Today (thursday) i recieved the letter from the Ford motor customer service in Dearborn about the recall. I would say that Gary Crossley Ford was looking out for me!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience. We're glad our team could assist with your appointment and keep you informed about the recall. Gary Crossley Ford appreciates your feedback.

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Landed has been an amazing helper since ive been buying from Gary crossley hes always been a phone call away since ive needed him

Landed has been an amazing helper since ive been buying from Gary crossley hes always been a phone call away since ive needed him

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Gary Crossley Ford. We appreciate your feedback.

Consumer response

Thank you for being such great help landen

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Ask for Bryce!! We had a great experience purchasing our new Expedition. He’s knowledgeable, not pushy and made sure all of our questions were answered. Gary Crossley gained a lifetime customer because of his outstanding customer service. If you’re looking for a stress-free, enjoyable experience, ask for Bryce! He’ll make it happen.

Ask for Bryce!! We had a great experience purchasing our new Expedition. He’s knowledgeable, not pushy and made sure all of our questions were answered. Gary Crossley gained a lifetime customer because of his outstanding customer service. If you’re looking for a stress-free, enjoyable experience, ask for Bryce! He’ll make it happen.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with our team at Gary Crossley Ford. We're glad to hear your questions were answered and you had a stress-free purchase. We appreciate your support.

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Gary Crossley Ford is top-notch. Charlie Henderson is the only salesman I will go with for every vehicle I purchase, veryfriendly, professional and a honest man . He will definitely get you in the car truck or SUV you want and get you the best deal he can. He has always done me right and I will never go to another.

Gary Crossley Ford is top-notch. Charlie Henderson is the only salesman I will go with for every vehicle I purchase, veryfriendly, professional and a honest man . He will definitely get you in the car truck or SUV you want and get you the best deal he can. He has always done me right and I will never go to another.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Gary Crossley Ford. We appreciate your loyalty and are glad to hear you had a positive purchasing experience.

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The process was so easy and the people are very friendly and helpful I would definitely recommend buying from Phil and Gary Crossley

The process was so easy and the people are very friendly and helpful I would definitely recommend buying from Phil and Gary Crossley

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Gary Crossley Ford. We're glad the process was easy and our team was helpful. We appreciate your feedback.

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