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Gary Crossley Ford

(1,259 reviews)
Visit Gary Crossley Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
View 3 awards
2026 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (866) 947-2830 (866) 947-2830
Used (866) 919-3972 (866) 919-3972
Service (866) 286-3702 (866) 286-3702

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since September 2002.
Gary Crossley Ford in Kansas City, Missouri is committed to providing our customers with exceptional service and a car buying experience that is unmatched. Whether it is our award-winning staff, 3-Day Guarantee on all of our vehicles, or free car washes for life, you’re sure to see why our loyal customers love The Crossley Difference.
Experience the Crossley Difference

Service center

Phone number (866) 286-3702

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,259 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gary Crossley Ford from DealerRater.

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Mike in service was very friendly and professional. When the service department didn't complete the recall he jumped on it and got it done while I waited. Also Brenda who drove me home is great representation of Crosley very friendly. The only criticism I would say is some of the female employees on the sales floor don't look very professional in their casual dress. Of course I'm old fashioned and like to see sharp modest dressers. Thanks for getting me fixed up.

Mike in service was very friendly and professional. When the service department didn't complete the recall he jumped on it and got it done while I waited. Also Brenda who drove me home is great representation of Crosley very friendly. The only criticism I would say is some of the female employees on the sales floor don't look very professional in their casual dress. Of course I'm old fashioned and like to see sharp modest dressers. Thanks for getting me fixed up.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your detailed feedback and are glad our service team provided friendly and professional care. Your comments about the sales floor attire are noted. Please feel free to contact us directly if you'd like to discuss your experience further.

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Bryce and everyone at Gary Crossley made my experience stress-free. It was very much appreciated.

Bryce and everyone at Gary Crossley made my experience stress-free. It was very much appreciated.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We’re glad to hear your experience was stress-free at Gary Crossley Ford.

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My experience was good they fixed what problems I had and found two other things that I had problems with so my experience was very good thanks

My experience was good they fixed what problems I had and found two other things that I had problems with so my experience was very good thanks

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience. We're glad our team was able to address your concerns. We appreciate your feedback at Gary Crossley Ford.

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Dealing with them for more years than I can count with Good results from day one

Dealing with them for more years than I can count with Good results from day one

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your long-term trust in Gary Crossley Ford. We appreciate your continued business.

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Chris did a great job taking care of the entire process. Hands down, one of the simplest new car purchases I’ve had. Thanks Chris!

Chris did a great job taking care of the entire process. Hands down, one of the simplest new car purchases I’ve had. Thanks Chris!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your feedback about the smooth process. Thank you for choosing Gary Crossley Ford.

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Charlie Henderson did an amazing job to help my wife and I find something we truly liked and fits our needs. If you’re in the area and you’re looking for a nice ride, go to Crossley Ford and speak with Charlie Henderson. I can promise you a great customer/car dealer relationship.

Charlie Henderson did an amazing job to help my wife and I find something we truly liked and fits our needs. If you’re in the area and you’re looking for a nice ride, go to Crossley Ford and speak with Charlie Henderson. I can promise you a great customer/car dealer relationship.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We're glad our team could assist you in finding the right vehicle. We appreciate your recommendation of Gary Crossley Ford.

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Bryce was a great rep. gave me the most for my trade, and the best deal on my new car. Process was really easy and i was in and out of the dealership in no time. Great experience.

Bryce was a great rep. gave me the most for my trade, and the best deal on my new car. Process was really easy and i was in and out of the dealership in no time. Great experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team. We're glad the trade and purchase process went smoothly for you at Gary Crossley Ford. We appreciate your feedback.

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Charlie Henderson and Jaime Tuff made working with Gary Crossley Ford amazing. It was the best car deal I've ever done and I won't be buying from anyone else. They know their stuff and care about their customers. They offered the most for my trade out of any dealer I talked to! I would ask for these two specifically!

Charlie Henderson and Jaime Tuff made working with Gary Crossley Ford amazing. It was the best car deal I've ever done and I won't be buying from anyone else. They know their stuff and care about their customers. They offered the most for my trade out of any dealer I talked to! I would ask for these two specifically!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback about your experience at Gary Crossley Ford. We're glad our team provided knowledgeable and caring service. We appreciate your business.

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My experience from start to finish was great, with the stress of buying my first car in my name, Bryce and the dealership did a great job with being resourceful and listening to what would work for me as the buyer.

My experience from start to finish was great, with the stress of buying my first car in my name, Bryce and the dealership did a great job with being resourceful and listening to what would work for me as the buyer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We’re glad our team could assist you through your first car purchase. Gary Crossley Ford appreciates your feedback.

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I have a Works Pkg done every six months at Crossley Ford. They keep the appointment time. They provide recommendations for proper maintenance. My car has 142000 miles on it and I feel more secure having it checked regularly.

I have a Works Pkg done every six months at Crossley Ford. They keep the appointment time. They provide recommendations for proper maintenance. My car has 142000 miles on it and I feel more secure having it checked regularly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for trusting Gary Crossley Ford with your maintenance needs. We appreciate your loyalty and are glad our team’s recommendations help keep your car secure.

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