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Gary Crossley Ford

(1,183 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
View 3 awards
2026 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (866) 947-2830 (866) 947-2830
Used (866) 919-3972 (866) 919-3972
Service (866) 286-3702 (866) 286-3702

Inventory

See all 637 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since September 2002.
Gary Crossley Ford in Kansas City, Missouri is committed to providing our customers with exceptional service and a car buying experience that is unmatched. Whether it is our award-winning staff, 3-Day Guarantee on all of our vehicles, or free car washes for life, you’re sure to see why our loyal customers love The Crossley Difference.
Experience the Crossley Difference

Service center

Phone number (866) 286-3702

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gary Crossley Ford from DealerRater.

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Charlie was very knowledgeable, friendly, and really made us have a great experience at Gary Crossley.

Charlie was very knowledgeable, friendly, and really made us have a great experience at Gary Crossley.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing our team's efforts. We appreciate your feedback about your experience at Gary Crossley Ford.

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Lisa is the best, Treats you like family. she always gets the vehicle you want.

Lisa is the best, Treats you like family. she always gets the vehicle you want.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Gary Crossley Ford. We appreciate your feedback.

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Knowledgeable and NOT pushy when I bought my 2025 Bronco in February. Answered all my questions and had me in and out in my new ride pretty quick. Do recomend them. Very positive experience when alot of times it can be a pain buying a new car.

Knowledgeable and NOT pushy when I bought my 2025 Bronco in February. Answered all my questions and had me in and out in my new ride pretty quick. Do recomend them. Very positive experience when alot of times it can be a pain buying a new car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Gary Crossley Ford. We're glad our team was able to assist you efficiently with your 2025 Bronco purchase. Your recommendation means a lot to us.

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Charlie was phenomenal when I bought my 2025 bronco. He was not only patient but listened to and answered all my questions. Made the experience very smooth and not nerve wracking like most the times of buying a new car. Gary crossley overall has been great and would buy from them again along with using their service department.

Charlie was phenomenal when I bought my 2025 bronco. He was not only patient but listened to and answered all my questions. Made the experience very smooth and not nerve wracking like most the times of buying a new car. Gary crossley overall has been great and would buy from them again along with using their service department.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your detailed feedback about your 2025 Bronco purchase. Our team at Gary Crossley Ford is glad to hear your experience was smooth and informative. Thank you for choosing us for your vehicle and service needs.

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Service department and quick lane were extremely helpful, Elicia, Tyler and the crew were great. Thank you....

Service department and quick lane were extremely helpful, Elicia, Tyler and the crew were great. Thank you....

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for recognizing our service team at Gary Crossley Ford. We appreciate your feedback.

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Charlie helped me find the perfect car and was great to work with throughout the process. He’s very knowledgeable and never pushy. Highly recommend Charlie for all of your car buying needs!

Charlie helped me find the perfect car and was great to work with throughout the process. He’s very knowledgeable and never pushy. Highly recommend Charlie for all of your car buying needs!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending our team at Gary Crossley Ford. We appreciate your feedback.

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The last thing I thought I was going to do on Thursday was buy a new car, but that’s exactly what happened! Came in for service and Darren helped us out of a bad situation. He was really great to work with through the whole process. I’ve been telling everybody to go to Crossley and ask for Darren. Thank you to Darren and Tanice for their time!

The last thing I thought I was going to do on Thursday was buy a new car, but that’s exactly what happened! Came in for service and Darren helped us out of a bad situation. He was really great to work with through the whole process. I’ve been telling everybody to go to Crossley and ask for Darren. Thank you to Darren and Tanice for their time!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Gary Crossley Ford. We're glad to hear you had a positive visit and appreciate your recommendation.

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Darren Hoke and Tanice in financing made our experience wonderful! Love my new Ford Escape!

Darren Hoke and Tanice in financing made our experience wonderful! Love my new Ford Escape!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to hear you love your new Ford Escape. Thank you for sharing your positive experience with our financing team at Gary Crossley Ford.

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Bryce was fantastic to work with. I had a very short timeframe to find my son a truck, hoping to do it within a week, and Bryce made it happen in just one day. His communication was top-notch, making the entire transaction seamless.

Bryce was fantastic to work with. I had a very short timeframe to find my son a truck, hoping to do it within a week, and Bryce made it happen in just one day. His communication was top-notch, making the entire transaction seamless.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We're glad our team could assist quickly and communicate clearly. Gary Crossley Ford appreciates your feedback.

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She works very hard to get you the car and then deal that you need and won't give up until your satisfying

She works very hard to get you the car and then deal that you need and won't give up until your satisfying

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing the effort our team puts into helping you find the right car and deal. We appreciate your feedback. - Gary Crossley Ford

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