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Mark Jacobson Toyota

(2,775 reviews)
Visit Mark Jacobson Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2016 state dealer award
View 10 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (919) 666-2610 (919) 666-2610
Used (919) 794-7762 (919) 794-7762
Service (919) 666-2639 (919) 666-2639

Reviews

(2,775 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Jacobson Toyota from DealerRater.

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Before buying a car at Mark Jacobson I dreaded going car

Before buying a car at Mark Jacobson I dreaded going car shopping. But Mark Jacobson Toyota is not your typical car dealership. I just bought my second car from them, a used 2018 Prius Touring Four and was very pleased with the experience Chris Paine was great to work with and provided detailed documentation showing how they arrived at a fair price for the vehicle. Closing the deal and completing the paperwork with Genesis was a pleasure. After the purchase I noticed a minor problem with the switch for the auto high beam feature and was very happy to see that Mark Jacobson repaired the problem at no charge. Mark Jacobson Toyota will definitely be my dealership of choice when it’s time to buy my next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Michael delivered excellent service.

Michael delivered excellent service. He’s very friendly, upfront and knowledgeable. The car we got is great too, as expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Salesman (Zach) did a very good job in selling us the

Salesman (Zach) did a very good job in selling us the car. Overall, Marc Jacobson flexibility with the price of the car made it easier for us to buy the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Sales Associate Jeff Cobb made my experience less

Sales Associate Jeff Cobb made my experience less stressful by communicating with me throughout the entire process. Each person I worked with along the process (Tianna and Dan) were just as genuine and knowledgeable in their specific role. Thank you for your assistance Jeff!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I can honestly say that I had a great experience at this

I can honestly say that I had a great experience at this dealership. I worked with a knowledgeable and extremely helpful salesperson by the name of Hussein. Overall, the process of getting a car was smooth and I could tell that my interests were being fulfilled. My salesperson even helped me to find a deal that best fit me. I’m so glad to have gotten a car from this dealership and I would recommend that others with the same interests to check it out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I talked with several dealerships and Mark Jacobson

I talked with several dealerships and Mark Jacobson Toyota was the most flexible and willing to work with me with respect to the configuration I wanted. The sales person kept me informed as I waited for my truck to arrive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Todd Anderson was great to work with - no nonsense &

Todd Anderson was great to work with - no nonsense & helped us get exactly what we were looking for in both model & price. The online searching & support team (who connected me with Todd) were also great. I've purchased through other Toyota dealerships before & Mark Jacobson has been hands down the most transparent, efficient & friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service was 10/10!

The service was 10/10! Charlie Brown really helped us out a lot and was understanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Devin was very helpful and knowledgeable.

Devin was very helpful and knowledgeable. I felt no pressure at all and I would recommend him to anyone in the market for a car, truck or van.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Chris Paine helped to choose a second car.

Chris Paine helped to choose a second car. Thanks for your help and be sure to come back to buy a car for my daughter. Reliable service is trustworthy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.