Reviews
The service writer was extremely knowledgeable and helpful. The technician who worked on my car. Man that guy knows what’s going on with my car. Thank you
The service writer was extremely knowledgeable and helpful. The technician who worked on my car. Man that guy knows what’s going on with my car. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Overall service levels are outstanding. Lacy, James and Jim Z are a credit to your team
Overall service levels are outstanding. Lacy, James and Jim Z are a credit to your team
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly and professional. The whole process was great and completed within 3 hours. Clean premises.
Very friendly and professional. The whole process was great and completed within 3 hours. Clean premises.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind feedback means a great deal to us! I’m glad to hear that you found our team at Folsom Lake Ford to be friendly and professional, and that your experience was smooth and efficient. We strive to maintain a clean and welcoming environment for all our customers. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, [email protected]
Good experience. Luis listened to my concerns, and addressed them. Answered my questions about different problems.
Good experience. Luis listened to my concerns, and addressed them. Answered my questions about different problems.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review, Bob! I'm happy to hear that you had a good experience with us at Folsom Lake Ford. It's great to know that Luis was attentive to your concerns and provided you with the answers you needed. I appreciate your feedback, and we look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, [email protected]
Excellent customer service. Heidi was very efficient checking me in and the shuttle took me home. The shuttle also came to pick me up the next day and I had a lovely ride back to the dealership. The truck was serviced and washed.
Excellent customer service. Heidi was very efficient checking me in and the shuttle took me home. The shuttle also came to pick me up the next day and I had a lovely ride back to the dealership. The truck was serviced and washed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Anne! I’m thrilled to hear that you had an excellent experience at Folsom Lake Ford and that Heidi provided you with efficient service. I'm glad you enjoyed the shuttle service as well. I appreciate your feedback, and our team looks forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, [email protected]
I have been doing business with Folsom Lake Ford for many years they have always done a great job,
I have been doing business with Folsom Lake Ford for many years they have always done a great job,
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! I truly appreciate your loyalty to Folsom Lake Ford over the years. It's always our goal to provide excellent service, and I'm thrilled to hear that we've met your expectations. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, [email protected]
Very professional and respectful, held to their words, and kept me up on what was going on with my car .
Very professional and respectful, held to their words, and kept me up on what was going on with my car .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Joy! I’m thrilled to hear that you found us at Folsom Lake Ford to be professional and respectful. Communication is key, and I’m glad we could keep you informed about your car. Your feedback is appreciated, and we look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, [email protected]
Awesome staff! They really helped my wife find her dream car and were extremely workable!
Awesome staff! They really helped my wife find her dream car and were extremely workable!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I'm pleased to hear that we helped your wife find her dream car. It's always our goal to provide a supportive and accommodating experience. I appreciate your feedback, and we look forward to assisting you both again in the future! All the best, Jon Peterson, (916) 353-2000, [email protected]
Very prompt returning calls and answering questions. Explained the multitude of questions that we have and still have.
Very prompt returning calls and answering questions. Explained the multitude of questions that we have and still have.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m glad to hear that we were prompt in returning your calls and addressing your questions. We always strive to provide clear and thorough explanations. If you have any more questions in the future, please don’t hesitate to reach out. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, [email protected]
I made an online appointment for Saturday 10:30 to have warning lights addressed. Drove from Placerville to Folsom to he told that Saturday is for oil changes. So I wasted my time and gas on a Saturday morning and the service representative really didn’t seem to care.
I made an online appointment for Saturday 10:30 to have warning lights addressed. Drove from Placerville to Folsom to he told that Saturday is for oil changes. So I wasted my time and gas on a Saturday morning and the service representative really didn’t seem to care.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your frustration regarding the appointment mix-up and the inconvenience it caused you. We strive to meet our customers' needs efficiently, and I appreciate your feedback. Please feel free to reach out to me directly so I can discuss your concerns in more detail. We hope to have the opportunity to serve you better in the future. All the best, Jon Peterson, (916) 353-2000, [email protected]