Reviews
Very nice people.
Very nice people. Really down to earth and genuinely appreciate your business I will definitely return
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Casey, It's fantastic to hear that Sam provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
Everything went well and everyone was very helpful.
Everything went well and everyone was very helpful. My car was ready in a reasonable amount of time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Ellis Chevrolet and we hope to see you again.
Very helpful, practical, and accommodating.
Very helpful, practical, and accommodating. The tech went out of his way to ensure my needs beyond the service scheduled were taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, Randall, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault
Katie and David are first class customer service savants.
Katie and David are first class customer service savants. I was informed every step of the way. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rich, Thanks for sharing about your experience with Jim Ellis Chevrolet. Catherine, David, and our team appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Thomas and Valedmer was outstanding.
Thomas and Valedmer was outstanding. They were both very professional and were eager to make sure I was completely satisfied before I left the shop today!!!!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Chevrolet and we hope to see you again soon!
Be aware of the financial person Franchely, she will put
Be aware of the financial person Franchely, she will put extended warranty into your contract without saying
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.
Base on your response on this page , I already did email you about this concern few days ago but didn’t get any email back from you, looks like your dealer doesn’t care about customer, maybe you think customer only purchase 1 car in their whole life and would never buy a different car. The extended warranty was put into my contract without my agreement and it is so hard for you guys to take off i guess. People should be aware of this illegal action.
The service is good people are courteous.
The service is good people are courteous. The place is clean, and I will recommend other people to get their vehicle serviced there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Greg! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
Good place seems like it is lack being at home around
Good place seems like it is lack being at home around good family and good friends
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Phillip, for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
Thank you for texting back my name is on the C8 stingray list I think it’s allocation date is 2024 please if you can keep me informed of my number as allocations of C8 Corvette stingray comes in thanks Phillip Brown
From making the appointment to picking up the vehicle, I
From making the appointment to picking up the vehicle, I couldn’t ask for more professional team in the service technicians and the staff at Jim Ella Chevrolet.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
I am extremely disappointed.
I am extremely disappointed. You did not do my alignment properly. You kept blowing me off when I told you on many occasions that my steering wheel wasn’t straight and calibrated. You kept telling me that my alignment was done properly and that the paperwork was showing that the wheels/tires were straight. You tried to make me pay for a diagnostic when you clearly took payment and did not deliver on the Job. I had to go to Rick Hendricks Chevrolet in Duluth for them to take a few minutes to drive the car and see that my steering wheel wasn’t indeed recalibrated. This is my third car with you and I’m extremely disappointed to the point of not even wanting to come back or recommend you. I’ve never been treated this way. I felt like all you cared about was how much money you can get out of me instead of fixing your mistake.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com