Reviews
Be aware of the financial person Franchely, she will put
Be aware of the financial person Franchely, she will put extended warranty into your contract without saying
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.
Base on your response on this page , I already did email you about this concern few days ago but didn’t get any email back from you, looks like your dealer doesn’t care about customer, maybe you think customer only purchase 1 car in their whole life and would never buy a different car. The extended warranty was put into my contract without my agreement and it is so hard for you guys to take off i guess. People should be aware of this illegal action.
The service is good people are courteous.
The service is good people are courteous. The place is clean, and I will recommend other people to get their vehicle serviced there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Greg! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
Muy buen servicio, el personal muy amable, y responden
Muy buen servicio, el personal muy amable, y responden todas las dudas . Es muy fácil comunicase con ellos. Recomendado!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out, Patricia. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
This was the easiest car buying experience ever.
This was the easiest car buying experience ever. I told Jaylan what I wanted and he made it happen and then some. He and Andre worked everything out to where the car I wanted was at my fingertips. Thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
I absolutely love this dealership I’ve brought two trucks
I absolutely love this dealership I’ve brought two trucks from this very location I get service done on three vehicles here and everyone is so pleasant and helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
Outstanding Customer Service
I can?t express enough how grateful I am for Vladimir Kochubey. He went above and beyond to assist me when my vehicle broke down while I was traveling from out of town. His compassion and genuine interest in helping me resolve an others stressful situation was/is most appreciated. You are fortunate to have him on your team!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greg, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
My Jim Ellis Chevrolet service advisor was friendly,
My Jim Ellis Chevrolet service advisor was friendly, knowledgeable and courteous. She “turned around” my un-friendly experience when I turned up for my maintenance appointment (as a long term Buick owner, servicing my vehicle at that location) at the Buick Service Desk location. My service was moved to the Jim Ellis Chevrolet location without letting me know —-thus (JE Chevrolet) is where I will request future service for my 2015 Buick. —I will request Sonja for my needs. Thank you Sonja!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Sonja had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
Excellent Service
Hands down the best service experience. I will continue to visit Jim Ellis for service and car buying, over the dealership closer to my house. They care and make the experience great.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kelly, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
Service Dept Review - advisor Katie
Very nice to work with?communicated well throughout process and did a great job setting and meeting expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pam, Thanks for sharing your thoughts about your service experience with Jim Ellis Chevrolet. Katie and our team appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Awesome
Vladimir is awesome and the reason I have used you for years!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, It's great to hear that Vladimir was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault