Reviews
Retanza is great!
Retanza is great! It's such a pleasure working with her when bringing vehicles in to be serviced, she keeps me updated every step of the way and her energy is positive each time I drop off a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Retanza was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
The service staff is well informed, and they are
The service staff is well informed, and they are extremely courteous They understand why we. bring the car in for service If the mechanic finds something that we are not aware of they always call and explain it and get permission to proceed. We very much appreciate that procedure. Everyone is well informed and that is great. Our go to is Alase and Valadimar They are a real asset to the team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Elisa, Vladimir, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Great Experience purchasing a car from Jim Ellis
Great Experience purchasing a car from Jim Ellis Chevrolet. Amanda was very pleasant to work with. She had the vehicle I was interested fueled and ready to drive apon my arrival. The whole process was very easy and enjoyable. I have purchased many cars over the years and this was the best experience. Even the finance portion was painless. Andre made it very smooth and quick. With great conversation during the process. Thank you both for being true professionals. I will be back in the future I’m sure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Corey, We are very happy to have provided you with such a positive experience! Amanda, Andre, and our team sincerely value your business and look forward to your next visit. Expect the Best! General Manager Ralph Sorrentino
I searched the country before finding my truck at Jim
I searched the country before finding my truck at Jim Ellis in GA. I had never purchased a vehicle from out of state. They were patent and helpful and got me into the truck of my dreams.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Leroy, Thank you so much for your excellent review! We are so glad that Sylvia had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new truck and don't hesitate to reach out if you need anything else. Expect the Best! General Manager Ralph Sorrentino
Incredible experience.
Incredible experience. Don Martin was awesome. Everyone I dealt with was! Jeovani, THANK YOU! I will highly recommend this dealership to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Don and our team here at Jim Ellis Chevrolet are glad to have you as a customer. Expect the Best! General Manager Ralph Sorrentino
We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for the recommendation, and have an amazing day!
Missed addressing my battery on my FOB needing replacing.
Missed addressing my battery on my FOB needing replacing. Couldn’t replicate skipping of my transmission.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
I had a Fabulous visit to Jim Ellis Service.
I had a Fabulous visit to Jim Ellis Service. Bryan is great. I highly recommend using Jim Ellis Service. They are the best Chevy dealer in town.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
George, Thank you for the kind words for our service department! We look forward to sharing your compliments with Bryan and our team and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
What was supposed to be a simple fix, turned into a week
What was supposed to be a simple fix, turned into a week long waiting game. I understand it takes time to get specific parts ordered, but there was ZERO communication until I had to call 3 times on the 5th day to get an answer. My question is, I bought my vehicle 3 weeks prior to the service knowing that the hatch was messed up. So why wasn’t the part ordered in advance??? Very frustrating but that’s expected when dealing with cad dealerships.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Vlad was so polite and professional!
Vlad was so polite and professional! Great experience and I will be back for service when it’s time!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brad, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
Excellent service and courteous advisor.
Excellent service and courteous advisor. Advisor was very informative and a clean accommodating wait room.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault