Reviews
3 hour wait time for an oil change, that’s not
3 hour wait time for an oil change, that’s not acceptable. I will never use you again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please get in touch with Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Reggie at Jim Ellis Chevrolet is a true professional.
Reggie at Jim Ellis Chevrolet is a true professional. He gave me great advice on the purchase of my new Corvette.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
David, It's fantastic to hear that Reggie provided you with great customer service while assisting you with your new Corvette! We truly appreciate the opportunity to do business with you. Thanks for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
Reggie was great.
Reggie was great. Second Corvette and third car overall. Great place to do business. Thank you Reggie
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professional and easy to work with.
Professional and easy to work with. They provided me with prompt excellent service. They took care of my needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.
Still waiting for the 172 safety check point dealership
Still waiting for the 172 safety check point dealership performed on my vehicle. No response from the rep. Did not have water in the office when we visited the first time. Very poor customer service very much unlike Jim Ellis Saab.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
My attendant was just awesome.
My attendant was just awesome. The best service I’ve had yet since I purchased my Truck. She needs to teach a class on customer service. She was totally amazing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
I truly appreciated the service I received from you.
I truly appreciated the service I received from you. So happy you found my problem. I feel safer now when I am using my car. Thank you for being there for me. Know how hard everyone worked to finally get the correct diagnosis. Thank you to my Service Advisor, Vladimir.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Chevrolet, your feedback and rating mean a lot to us. We're glad Vladimir was able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
Elise is terrific to work with.
Elise is terrific to work with. She shoots straight and keeps you updated on repair progress.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.
Unresponsive, slow, & frustrating.
Unresponsive, slow, & frustrating. I Will not be returning. My rep Sonya is not good at her job and would not return text messages. I had to show up and demand my car back.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your full name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Acct manager was courteous and professional.
Acct manager was courteous and professional. Was also knowledgeable concerning my questions about the service and information about my tires.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Doug, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault