Reviews
Oil Change
I like the new process of the service department. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
I choose service at Jim Ellis Chevrolet because of the
I choose service at Jim Ellis Chevrolet because of the quality of the service and expertise of the service technicians.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
My service advisor was very professional and helpful.
My service advisor was very professional and helpful.. He kept me informed and tried to assist me in all ways possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
Excellent service; performed requested repairs on time;
Excellent service; performed requested repairs on time; kept me posted on any changes. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault
Very accommodating.
Very accommodating. Took good care of my car and kept it till I could back to pick up, due me having emergency surgery. Loan was in contact with me and kept me informed as to what the car needed and did everything she could to keep my cost down. She searched my extended warranty and got me a great deal on my new battery. She advised me well on things I need to plan to have done. Thanks!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
3 1/2 hours for an oil change , ridiculous.
3 1/2 hours for an oil change , ridiculous. I made a 10:30 appointment and said I would be waiting for my vehicle. Two hours go by when I finally find the woman who checked me in she says I’ll go see , my car was still sitting there untouched. 3 1/2 after I arrive my vehicle was done and she says “ isn’t it a wonderful day for the pool” Really?! I wouldn’t know I’ve been here all day and now I’m rushing to work .
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please don't hesitate to get in touch with Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
This dealership was great.
This dealership was great. My personal experience with Reggie Stagmaier was excellent. The Dealership should be proud to have him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Chevrolet! We look forward to your next visit! Take care!
Everyone was pleasant and helpful…I was offered a Uber
Everyone was pleasant and helpful…I was offered a Uber home and back to pick up my vehicle…
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon! Expect the Best! Service Manager Mr. David Theriault
New Service management shows promising start toward
New Service management shows promising start toward “putting the customer first”. Hopefully training of leadership below the manager will be initiated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
The customer service is great.
The customer service is great. The quality is also good. But the time it takes to check in is too long and the time in the shop is also too long. I made an appointment to have my oil changed and my tires rotated at 9 o’clock and it was 11:30 to 11:45 by the time I got out. If I was a walk in, I could understand having to wait that long. But I scheduled more than a week in advance. I had an appointment. I should not have to wait that long for just an oil change and tire rotation. And this is not a one time experience. The last two times I went in for regular maintenance which ended up being just an oil change, it took approximately the same amount of time if not longer. They consistently take way too long. If I didn’t have an extended six-year warranty with the dealership, I would be finding someplace else to go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault