Skip to main content

Jim Ellis Chevrolet of Atlanta

(4,686 reviews)
Visit Jim Ellis Chevrolet of Atlanta
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
Used (855) 260-5229 (855) 260-5229
Service (866) 880-4991 (866) 880-4991

Reviews

(4,686 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Chevrolet of Atlanta from DealerRater.

Want to share your experience with this dealership?

Write a review

The team, led by Elise, got me in and out with minimal

The team, led by Elise, got me in and out with minimal delays. Their professionalism was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear Elise and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

They go above and beyond in customer service and the

They go above and beyond in customer service and the quality of work is outstanding

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jenny, Thank you! Elise and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

Oil change 2 hours wait

Had to wait 2 hours for an oil change, I had an appointment.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.

She did good jop for me and she is very nice person I

She did good jop for me and she is very nice person I like the way she way

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Expect the Best! General Manager Ralph Sorrentino

Dealer response

Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Amanda, she did a great job She make everything easy

Amanda, she did a great job She make everything easy and clear I would give her 5 star for the wonderful job she offer me in this purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear Amanda provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! General Manager Ralph Sorrentino

Dealer response

Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

Great experience super helpful they went out of there way

Great experience super helpful they went out of there way to get me into the truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Best of the best service

Great service highly recommend them. A+ Luis is the best of the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Service Team

Incredible experience in which the service agent who worked with me directly was extremely helpful, professional, and responsive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Took three days on schedule appointment.

Took three days on schedule appointment. I paid three days of lodging with no compensation. Over two years I have paid over 12k for the same problem. Transmission.brakes,alignment air bag and tuneup. Less than 5000 miles in three years and still having problems.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.

Consumer response

I have contacted David regarding the brake caliber that came apart yesterday. The mechanic stated the caliber was not tighten up causing brake failure. The vehicle is in the shop for repairs. Again poor quality of work by jim Ellis. I haven't determined what the cost of the repair yet but i will expect compensation for the repair. My email address is jimmyb1mtn@aol.com i have pictures.

Consumer response

I have been notified by Steve vehicle repair that the bill fir replacement of the right front caliber pads and labor is 650 plus towing. I will pay this bill expecting reimbursement from Jim Ellis. I HAVE RECEIVED THE INVOICE SATEVE AUTO REPAIRS AND PAID FOR THE REAIRS. TOWING/REPAIRS AND PADS OF $730. I PAID JIM ELLIS ALSO 1120.OO ON 4/1/22 FOR THE SAME.

The person I met was very kindly and great service and I

The person I met was very kindly and great service and I excepted for further to come to this Dealer ship Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your positive experience! We hope you have a great day!