Reviews
The team, led by Elise, got me in and out with minimal
The team, led by Elise, got me in and out with minimal delays. Their professionalism was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Elise and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault
They go above and beyond in customer service and the
They go above and beyond in customer service and the quality of work is outstanding
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jenny, Thank you! Elise and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Oil change 2 hours wait
Had to wait 2 hours for an oil change, I had an appointment.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.
She did good jop for me and she is very nice person I
She did good jop for me and she is very nice person I like the way she way
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Expect the Best! General Manager Ralph Sorrentino
Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Amanda, she did a great job She make everything easy
Amanda, she did a great job She make everything easy and clear I would give her 5 star for the wonderful job she offer me in this purchase
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear Amanda provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! General Manager Ralph Sorrentino
Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Great experience super helpful they went out of there way
Great experience super helpful they went out of there way to get me into the truck
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Best of the best service
Great service highly recommend them. A+ Luis is the best of the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Service Team
Incredible experience in which the service agent who worked with me directly was extremely helpful, professional, and responsive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Took three days on schedule appointment.
Took three days on schedule appointment. I paid three days of lodging with no compensation. Over two years I have paid over 12k for the same problem. Transmission.brakes,alignment air bag and tuneup. Less than 5000 miles in three years and still having problems.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.
I have contacted David regarding the brake caliber that came apart yesterday. The mechanic stated the caliber was not tighten up causing brake failure. The vehicle is in the shop for repairs. Again poor quality of work by jim Ellis. I haven't determined what the cost of the repair yet but i will expect compensation for the repair. My email address is jimmyb1mtn@aol.com i have pictures.
I have been notified by Steve vehicle repair that the bill fir replacement of the right front caliber pads and labor is 650 plus towing. I will pay this bill expecting reimbursement from Jim Ellis. I HAVE RECEIVED THE INVOICE SATEVE AUTO REPAIRS AND PAID FOR THE REAIRS. TOWING/REPAIRS AND PADS OF $730. I PAID JIM ELLIS ALSO 1120.OO ON 4/1/22 FOR THE SAME.
The person I met was very kindly and great service and I
The person I met was very kindly and great service and I excepted for further to come to this Dealer ship Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! We hope you have a great day!
