Reviews
Reggie did an awesome job with the entire car purchasing
Reggie did an awesome job with the entire car purchasing experience as well as Andre that throughly explained our finance and warranty options. Great job Jim Ellis!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Chevrolet! We sincerely value your business and look forward to your next visit!
Amazing customer service and professionalism by the
Amazing customer service and professionalism by the service representative Strong communication throughout the process and quick service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
I brought in my Volt for two problems.
I brought in my Volt for two problems. One was not found but a plausible explanation was offered. The other complaint was misunderstood so, therefore, not actually addressed. I don't know whether the misunderstanding was on the part of the service writer or the mechanic. Probably I will need to bring it back again in the near future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We are sorry to hear that you didn't have a fully satisfying experience. Please don't hesitate to reach out to us directly to discuss how we can rectify this issue. We sincerely value your business and hope to see you again! Expect the Best! Service Manager Mr. David Theriault
I will bring in my Volt in another two weeks, together with my charger, to see what is going on that the mechanic did not address when you had it for several days.
Follow up from the service tech and clearly communicating
Follow up from the service tech and clearly communicating service expectations. When I brought the issue directly the tech did not show interest to resolve and still has not returned a call yet. I called back twice to speak and that’s just not good service.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ralph Sorrentino, General Manager rsorrentino@jimellis.com
Great service.
Great service. Ordered unit and the kept me informed all the way. Very nice people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Went in to have the air conditioner fixed and ended up
Went in to have the air conditioner fixed and ended up needing an alignment which I did not need prior to the visit.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Great service thanks for checking on me and taking care
Great service thanks for checking on me and taking care my Cheverolet thanks so much and I’m happy to see them again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Jim Ellis Chevrolet has the cleanest, most comfortable,
Jim Ellis Chevrolet has the cleanest, most comfortable, most attractive, and friendliest environment. I’ve travelled past multiple dealerships for service needs and to buy vehicles for over ten years. I won’t waste my time with any other dealership ever again!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
2nd to none!
Service reps never fail to provide a favorable experience. I look forward to returning to see if they?ll exceed expectations as they typically do! Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
Why not 5 stars: - WiFi desperately needs updated.
Why not 5 stars: - WiFi desperately needs updated. Completely useless for us to use to get work done while waiting - please give customers a better time estimate on service. I was told 2-3 hrs and it was over 6 hrs
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault