Reviews
I was not satisfied because my main concern was not
I was not satisfied because my main concern was not addressed. The washer fluid signals low and nothing was done to correct the problem. And no explanation was given.
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your earliest convenience.
on my last visit for 15000 mile sevice mentioned to service agent that washer fluid fla,shing (low fluid). The agent said he did not know why?.I do not think it is a satisfactory answer.Please let me know what to do ?
Great service I will be coming back and sharing my
Great service I will be coming back and sharing my experience thank You so much being soo professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
I was very satisfied with the services that I received at
I was very satisfied with the services that I received at the Jim Ellis service department. Mr. Vladimir was amazing help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that Vladimir provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
THE CUSTOMER SERVICE WAS GREAT AND THE DEALERSHIP KEPT ME
THE CUSTOMER SERVICE WAS GREAT AND THE DEALERSHIP KEPT ME UPDATED ON MY TRANSMISSION THANKS
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business, Mark, and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Customer service excellent !
Customer service excellent ! Vladamire makes issues understandable...inspires confidence in workmanship........he deserves a raise !!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Vladaire delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
Best deals available are at jim ellis chevrolet see Ron.
Best deals available are at jim ellis chevrolet see Ron.expect the best and you will recieve!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! General Manager Ralph Sorrentino
Excellent service Department
My service advisor Retanza Grier was an excellent advisor. She kept me informed while I waited and checked on me to see if I needed anything. Thats how a service advisor should treat customers who own GM products. Thank you Ms. Grier I had to travel a 107 miles away from my service. I travel so far because Jim Ellis Chevrolet is the best dealership I have experienced and I know the service is going to be right. Thank you, Melvin Smith
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a great experience with the service of my vehicle.
I had a great experience with the service of my vehicle. My rep was Great as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you with your service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
It was fine.
It was fine. Had to get my key replaced which was expensive but it is what it is. It took a very long time, even with an appointment.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Sorry for the wait. We appreciate your business and your patience. Our team looks forward to serving you again soon! Expect the Best! Service Manager Mr. David Theriault
Catherine is great and a big help.
Catherine is great and a big help. Her customer service is always 5 stars, along with her work attire. If she doesn't manage the department, she should.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault