Reviews
Jim Ellis is an outstanding dealership.
Jim Ellis is an outstanding dealership. I was very pleased with the service and excellent communication by my service representative. Thanks so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Jim Ellis Chevrolet. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
Great customer service.
Great customer service. They really took care of me.I will definitely be back. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Prompt and efficient service.
Prompt and efficient service. The staff was courteous as well as demonstrating an extreme amount of knowledge with respect the needs of the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
Cost $500 to replace a headlight and 2 small runner
Cost $500 to replace a headlight and 2 small runner lights next to it. I'm crazy busy with work and 4 kids so I don't have time to shop around for best price but last time I'll use them
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact me directly or let us know the best way to contact you and we will reach out. Ralph Sorrentino, General Manager rsorrentino@jimellis.com
Thanks for getting back to me. Name is Declan Reilly You can call or text me anytime but no preference on communication. 404-931-8033
Truck was in shop for almost 3 months and not even a
Truck was in shop for almost 3 months and not even a phone call.And after 3 months the truck still has same problem I brought it infor
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Thank you for your time, and hopefully, we can get to the bottom of this.
Great communication and service.
Great communication and service. Ian was great. I’m happy with my car and experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear that Ian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! General Manager Ralph Sorrentino
The dealership and the service team of Tom Jones and
The dealership and the service team of Tom Jones and parties kept be abreast during all phases of my Toe Link recall. This was above and beyond my expectations from my experiences working with car dealerships. I will continue to trust them with my vehicle needs. Additionally, when I'm ready for a new car, I'll definitely being shopping there!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
Thank you Cati for your excellent service and great
Thank you Cati for your excellent service and great service department for getting my vehicle on the road
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon! Expect the Best! Service Manager Mr. David Theriault
First time ever going to this dealership and I was
First time ever going to this dealership and I was treated like an old time customer, I really liked it plus they took care of the issue I was having that sadly was caused by another Chevy dealership…
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
Associate assigned to my work order is very responsive,
Associate assigned to my work order is very responsive, but the fact is that I was charged $450 for an issue that wasn’t fixed when I got my vehicle back. I now have to return the vehicle in the hopes they fix it the second go round.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.