Reviews
Service
Loan was super kind, polite, kept me informed about progress on my car. Even offered to help me get lunch since the work was taking so long.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Loan with service got back with me on my concerns and is
Loan with service got back with me on my concerns and is working on a resolution to repair the vehicle. She has been great on helping me out.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review, Wesley. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault
I had a really good experience getting my HVAC repaired.
I had a really good experience getting my HVAC repaired. It took no time at all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
Great Customer Service at the Service Parts Department by
Great Customer Service at the Service Parts Department by Mr. Prayor and Mr. Tony. I would recommend this dealership to any that needs service or purchase. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and kind words for Charles and our team. We appreciate your business and our team looks forward to serving you again soon! Expect the Best! Service Manager Mr. David Theriault
The worst service dealership I have ever been involved in
The worst service dealership I have ever been involved in and 72 years truck has been i shop for total of almost 8 weeks and it is not cor4 yet excuses excuses excuses
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Jamie, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your earliest convenience.
I experienced great service as usual.
I experienced great service as usual. My service representative Loan is so helpful and goes beyond the call of duty to ensure I’m satisfied with any repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Great customer service and support my representative was
Great customer service and support my representative was great the same one that help me always Mr . Reggie. Thank
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us, Shirley. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
A little long wait on my first visit but Elise went the
A little long wait on my first visit but Elise went the extra mile and provided excellent customer service on my second visit
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Elise and our team here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Took the truck in for the transmission leaking and
Took the truck in for the transmission leaking and slipping and reverse lights staying on and also an oil change. Truck had 4650 miles on it. Was called and told truck was ready that they changed the oil and fixed the transmission but they could not replicate the reverse lights staying on even though the service writer seen it happen. Took receipt of the truck and noticed it has no oil change sticker and the oil life meter was not reset so not even sure the oil got really changed. Transmission is still slipping bad and the reverse light and camera have stayed on 4 times since getting the truck back. I’ve called the service adviser multiple times with no answer. Very upset with the quality of service.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact me directly. Ralph Sorrentino, General Manager rsorrentino@jimellis.com
I had just visited the dealership for service 5,000 miles
I had just visited the dealership for service 5,000 miles before this visit. At the previous service my brakes were at 7mm, noted on the service report. This trip they were grinding into my rotors. I find it hard to believe I lost 7mm of break pad on 5,000 miles. I had to buy new rotors. I was also told my brake fluid was dirty and needed to be changed. I had just changed it 5,000 miles ago at previous visit. I asked for my alignment to be done again because after I had it done at my previous visit. It drove worse than before I had the alignment done. Overall a pretty horrid experience. I couldn't speak to a manager because none were on site. What was supposed to be a brake pad change became very expensive because I believe a technician never looked at my brakes before and just noted it at 7mm. I do not plan to come back to Jim Ellis in the future for service needs or to buy another vehicle, which is a shame as I have purchased 2 vehicles from them in the past.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience so we can further discuss your visit.