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Cross Chrysler Jeep Fiat

(2,008 reviews)
Visit Cross Chrysler Jeep Fiat
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award
New (502) 953-0387 (502) 953-0387
Used (502) 953-0384 (502) 953-0384
Service (866) 735-0653 (866) 735-0653

Reviews

(2,008 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cross Chrysler Jeep Fiat from DealerRater.

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Unresponsive to request about information via use of

Unresponsive to request about information via use of dealerships' own gateway to the business, on a particular vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Just purchased a Wrangler from Shawn and had a fantastic

Just purchased a Wrangler from Shawn and had a fantastic experience. He got me more for my trade than anyone else and the entire process was smooth and not time consuming at all. Absolutely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you, David! We're glad to hear you had a wonderful experience with your Wrangler. Your recommendation means a lot to us!

Shawn and the rest of the team at Cross were very helpful

Shawn and the rest of the team at Cross were very helpful during my car buying experience! They answered any questions I had, and were very patient with me. They also were very understanding of me having to get to the dealership within an hour of them closing due to my work schedule, and didn’t rush me at all! I was very happy with their customer service, thanks to everyone at Cross!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your great rating and review. Our Sales Team hopes that you continue to choose Cross Chrysler Jeep FIAT for all of your automotive needs.

I had an excellent experience purchasing my Pacifica

I had an excellent experience purchasing my Pacifica hybrid from this dealership. They were fair, honest, and addressed my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for your kind words. We appreciate you choosing Cross Chrysler Jeep FIAT.

This is the second vehicle I have purchased from this

This is the second vehicle I have purchased from this particular establishment. Both times have gone flawlessly and BJ went out of his way personally to help me get there in order to purchase the vehicle. I understand they work on commission, but I do believe that he went above and beyond in order to assist me. IfI were to purchase another vehicle, I would definitely go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Burt! We're grateful for your kind words about our product specialist BJ, our dealership Cross Jeep and appreciate your continued support.

This was the easiest car buying experience I’ve had which

This was the easiest car buying experience I’ve had which was a dream come true. Fair prices + honest folks = happy customers. BJ was wonderful to work with and we really appreciate his continued support since we left the lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and for recognizing BJ's excellent service; we're glad to hear you had a great experience with us!

Best experience I’ve ever had at a dealership.

Best experience I’ve ever had at a dealership. They were well prepared for us to arrive, friendly, had a place for my kids to play, and bathrooms were clean. The listing price was $12k less than a dealership closer to my home on the exact same car. Will be back when we’re ready to trade our other vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Olivia, we're so excited to have you be apart of our Cross Jeep family! Thank you for the 5 star review, we look forward to seeing you again in the future.

I was very impressed with Cross and the whole crew their

I was very impressed with Cross and the whole crew their including Shawn Lopes my salesman. They were very upfront on everything and made it a very easy process. I highly recommend Shawn to anyone who might be looking for their next vehicle at Cross.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Cross Jeep family, congratulations on your new Jeep! We appreciate you taking the time to recommend our product specialist Shawn Lopes & our dealership Cross Chrysler Jeep.

Shawn provides a great experience!

Shawn provides a great experience! Don’t hesitate to call and give him an opportunity! Great service as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation of our product specialist Shawn Lopes. We're happy to hear that he provided you with a great experience, welcome to the Cross Jeep Family!

This was my first experience with Cross Motors and buying

This was my first experience with Cross Motors and buying a Jeep, but let me tell you, Shawn made it a great experience! I expect to come back for my next vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience with us! We're glad Shawn found the perfect Jeep. Enjoy your new ride!