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Cross Chrysler Jeep Fiat

(2,086 reviews)
Visit Cross Chrysler Jeep Fiat
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award
New (502) 953-0387 (502) 953-0387
Used (502) 953-0384 (502) 953-0384
Service (866) 735-0653 (866) 735-0653

Reviews

(2,086 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cross Chrysler Jeep Fiat from DealerRater.

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Quick friendly service very knowledgeable.

Quick friendly service very knowledgeable. Very nice clean and comfortable waiting area. Highly recommend. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello. We value your business and are happy to have a comfortable and clean waiting area for our customers. Cross Chrysler Jeep FIAT is thrilled to read that your service was friendly and that you highly recommend us! Thank you.

We lost the last jeep we bought from you in the

We lost the last jeep we bought from you in the hurricane. It was great to see you had several to choose from. Chase was the BEST to work with and took care of our special needs quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello. We are here to support you and are happy we could assist you with replacing the Jeep you lost in the hurricane. Cross Chrysler Jeep FIAT appreciates our customers and is glad to have a Service Team that is attentive to your needs. Thank you for your business and for being a great customer.

Excellent customer service, they really concern about the

Excellent customer service, they really concern about the client priorities and get the best deal for your requests.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, Cristina. Thank you for the fabulous review of how our team made your recent visit to Cross Chrysler Jeep FIAT so enjoyable. We highly prioritize understanding our customer's needs and going above and beyond so that they can have a rewarding and memorable experience. Have an amazing day and we hope to see you again soon!

They were great about finding what I was looking for!

They were great about finding what I was looking for! They went above and beyond to make my new gladiator right!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are so glad we could help you find what you were looking for. Thank you so much for this wonderful review of Cross Chrysler Jeep FIAT. Our team is proud to serve you and thankful for your business.

Chris Gabhart & Austin were/are the best!

Chris Gabhart & Austin were/are the best!! I will be back!! Very happy with the whole process!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5-star rating. Come back to see us again at Cross Chrysler Jeep FIAT if there’s anything else we can do for you and your vehicle!

Purchased another Jeep!

Cross has a very family owned feel. I just bought another Jeep from Cross. I worked with Matt Beard for my purchase and I highly recommend him! He’s a Jeep enthusiast, and he never made me feel as though I was being pressured by a salesperson. He provided alot of information on the differences between gasoline and diesel Jeeps.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hello. We are so glad that everything went well during your recent visit. Congratulations on your new Jeep! It's rewarding to know that our expert Sales Team gave you a hassle-free buying experience and made you feel like a part of our family here at Cross Chrysler Jeep FIAT. Thank you for the five-star review and we hope that you will continue to choose us for all of your future automotive needs.

I had a wonderful experience at Cross!

I had a wonderful experience at Cross! Everyone was extremely friendly. Chris G. was exceptional! He was patient, helpful, and very knowledgeable! I received a fair trade in rate and he helped me find my dream Jeep! Thanks, Chris!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and 5-star review! It's great to learn that our Sales Team could help find you an amazing Jeep. We hope you continue to choose Cross Chrysler Jeep FIAT for all your automotive needs. Take care!

Maintained great communication about vehicle updates,

Maintained great communication about vehicle updates, software updates and open recalls. Service was prompt and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello! We at Cross Chrysler Jeep FIAT are happy to know you were well-informed of the updates and progress of your vehicle. If you have additional questions or needs, please let our Service Team know. Have a great day!

Dealership made the online purchase process very

Dealership made the online purchase process very seamless. They were very patient and helped with any questions or concerns. Shawn Lopes was especially helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, our goal is to be helpful, and patient, and to answer our customer's questions that may occur. It was a delight to work with you on your online purchase making it seamless. Congratulations from all of us at Cross Chrysler Jeep FIAT.

The staff are great and knowledgeable.

The staff are great and knowledgeable. The sales team will do everything they can to help. I would highly recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your 5-star review and recommendation. Our knowledgeable Sales Team is all about helping our guests with their car-buying experience. Seems like we did just that for you. Keep Cross Chrysler Jeep FIAT in mind for all your future automotive needs.