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Cross Chrysler Jeep Fiat

(2,086 reviews)
Visit Cross Chrysler Jeep Fiat
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award
New (502) 953-0387 (502) 953-0387
Used (502) 953-0384 (502) 953-0384
Service (866) 735-0653 (866) 735-0653

Reviews

(2,086 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cross Chrysler Jeep Fiat from DealerRater.

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Shawn and BJ are awesome.

Shawn and BJ are awesome. I have purchase two vehicles from Cross now and both experiences were great. Listened to our needs and didn’t press a decision like most salesman. Great selection of Jeeps! Recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Josh, for your recommendation. We would like to welcome you to the Cross Chrysler Jeep FIAT family, and congratulations on your two vehicle purchases. Our Sales Team wants all our customers to have a great car-buying experience by listening to their needs. Take care!

Done deal over phone all paperwork ready when we

Done deal over phone all paperwork ready when we arrived very quick turnaround Friendly staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback, David. Honesty, integrity, and customer service are top priorities here at Cross Chrysler Jeep FIAT. We're so glad to learn you had a great experience and we know the future will yield equally great results.

Chris Listened to our preferences in style and type

Chris Listened to our preferences in style and type vehicle. He knew availability of vehicles on site and researched similar vehicles arriving in near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We here at Cross Chrysler Jeep FIAT are happy to know our Sales Team was knowledgeable and insightful to find the right fit for your preferences during your car-buying process. We appreciate your five-star review and look forward to welcoming you back for any future needs.

Great place, friendly, clean, 5 stars, highly recommend

Great place, friendly, clean, 5 stars, highly recommend to anyone looking for a Jeep. Came on a Friday afternoon and was done at closing, super fast and very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're fortunate to have an amazing Sales Team and we appreciate you taking the time to write such a great review recommending them. We're thrilled to learn that your time at Cross Chrysler Jeep FIAT was productive, efficient, and an overall positive one. We hope you're enjoying your new Jeep and we look forward to working with you again in the future!

Frankly, buying from an out-of-town dealer (I’m in TN)

Frankly, buying from an out-of-town dealer (I’m in TN) and making a deposit sight unseen made me nervous. But when it was all said and done, I can honestly say the experience I had with Cross Jeep and our salesman, Matthew Beard, far exceeded all expectations. Best car buying experience I’ve ever had. This is no doubt a solid operation. Honest, no nonsense, and an incredible inventory. Will buy from them again without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad you're happy with the way we do business here. Thank you for the five-star review of your recent purchase. Please don't hesitate to reach out to us here at Cross Chrysler Jeep FIAT in the future if you need any further auto-related assistance from our Sales Team.

The whole process was really smooth.

The whole process was really smooth. Definitely recommend Shawn, he was very helpful and genuinely nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for stopping by and giving us the 5-star review! It is always satisfying to know that our clients receive excellent service and experience a smooth and easy car buying process. Thank you again for the feedback and recommendation. We truly appreciate your business here at Cross Chrysler Jeep FIAT and will be happy to assist you with any needs in the future!

This seriously is the best place to buy any vehicle but

This seriously is the best place to buy any vehicle but especially Jeeps. I love this place and that’s why I keep coming back, there’s no high pressure sales, and in all seriousness if you’re not happy they’re not happy. Shawn Lopes is my contact for everything. I keep his # on speed dial. He will move mountains to keep me happy, and I appreciate that so much! Cross want you to come back as a repeat customer, as I have six or seven times, I’m starting to lose count. I really hate the fact that I can’t buy a vehicle outside of Jeep anywhere because all the sales people suck because I always compare them across Chrysler Jeep. This place is amazing, and they treat you like family, they are kind, compassionate, and family oriented people! Thank you for all you do, that’s why I always come back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We would like to thank you for this exceptional review. Our team of professionals is dedicated to providing you and everyone else who visits with only the best there is to offer, and all of our guests are treated as family. It’s so lovely to hear that the Cross Chrysler Jeep FIAT team always helps to make your experience such a positive one. We look forward to welcoming you back again next time.

Cross Motors is fabulous.

Cross Motors is fabulous. Some of the staff are like family to me. Rick Turner, my service advisor is great. Stacey Cardwell (cashier) does an excellent job. My salesman BJ Cornell was not the least bit pushy, is very kind and helpful. I will miss my friend Greg Clark tremendously, he was a gem. I recommend all my friends to Cross Motors. My only gripe is the call center. I like to speak with my advisor to make service appointments, not somebody in another state.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your awesome review with us. Cross Chrysler Jeep FIAT appreciates your loyal business and feedback. We look forward to seeing you again. Have a wonderful day and stay safe.

Loved working with Cross Jeep they were very patient,

Loved working with Cross Jeep they were very patient, friendly and knowledgeable. Chris answered all of my questions and even anticipated some of my questions. Chris made the whole process easy and a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your patient and friendly experience with our team at Cross Chrysler Jeep FIAT, Shannon! Please come back and see us for any future automotive needs.

Salesman, Matthew Beard, was not pushy.

Salesman, Matthew Beard, was not pushy. Listened to what we were looking for. Matthew also told us the truth about what to expect from service, maintenance, and details of our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We strive for a high level of customer satisfaction in all aspects of our dealership here at Cross Chrysler Jeep FIAT. Reviews like yours help us to continually improve to be the best.