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Cross Chrysler Jeep Fiat

(2,086 reviews)
Visit Cross Chrysler Jeep Fiat
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award
New (502) 953-0387 (502) 953-0387
Used (502) 953-0384 (502) 953-0384
Service (866) 735-0653 (866) 735-0653

Reviews

(2,086 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cross Chrysler Jeep Fiat from DealerRater.

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I recently purchased my first 2022 Grand cherokee

I recently purchased my first 2022 Grand cherokee Altitude at Cross Jeep dealership. (Mark Yates) made the experience very easy and stress-free. I really appreciated that he did not pressure me, and was genuinely interested in trying to help. Overall great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your 2022 Grand Cherokee. Our Sales Team knows how important the purchasing experience is and always strives to ensure our customers only receive the best. Thank you for the wonderful review and the five stars for us here at Cross Chrysler Jeep FIAT.

Bj was great!

Bj was great! Very professional through the whole experience. Helped out even after delivery. Great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our staff is overjoyed to learn that you had such a fine purchase with Cross Chrysler Jeep FIAT. We are much obliged for your offering this recommendation about Cross Chrysler Jeep FIAT online here on DealerRater. Thanks for being a valued customer.

Great group to work with.

Great group to work with. Cross seems to be the most knowledgable dealer in the area for Jeeps. They have done a few installs for me as well as maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for reviewing us and rating us 5 stars. We're pleased to learn that our team continues to be good at what they do. Have a wonderful day and thank you for choosing Cross Chrysler Jeep FIAT.

The only place worthy of my business!

Just got another Jeep from Cross and it’s the only place I’ll buy a Jeep from. This place has the family owned/non-corporate feel. I’ve worked with Matt Beard for a few purchases and I highly recommend him! He’s a Jeep person, he owns these vehicles the same way the customers do, so he converses more as a Jeep enthusiast rather than a ‘sales person’. He’s also chill and transparent about things. With other dealerships, I’ve always tried to stay away from the sales people for as long as possible; However, my experience working with Matt has been the exception to the rule because there’s never a sense of the non-stop ‘sales pitch’, rather the experience is more like talking with another car enthusiast that just happens to be the guy that conducts the transaction if I want to move forward with buying something there. I’ll go to the same place and work with the same person the next time I buy a Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi John, Your return patronage and lovely words mean everything to us. We hope that you are enjoying your Jeep. We always look forward to working with you at Cross Chrysler Jeep FIAT.

Chris Gabehart is absolutely the best.

Chris Gabehart is absolutely the best. We have bought our last 6 cars from him. I would not go to anyone else to purchase a vehicle. We love being apart of the Cross Jeep family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We love knowing that our customers keep coming back due to the excellent service they receive from our Sales Team. Thank you for taking the time to share your review and recognize Cross Chrysler Jeep FIAT.

These people went out of the way to ensure my needs were

These people went out of the way to ensure my needs were met. Very professional!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are pleased to see that the team here at Cross Chrysler Jeep FIAT went above and beyond during your visit. We appreciate your business and will be here for all of your automotive needs in the future.

They were very helpful and friendly.

They were very helpful and friendly. They worked with us to find exactly what we wanted at a fair price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our Sales Team strives to provide helpful and friendly service to all our valued customers. Thank you for doing business with us here at Cross Chrysler Jeep FIAT.

Best service department in Louisville.

Best service department in Louisville. Rick Turner will make sure EVERYTHING is done correctly and never lead you a stray. Stop in and you won't regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to know our Service Department provided you with great service. Cross Chrysler Jeep FIAT strives to provide our customers with an easy process. Thank you for your business.

Follow the Jeep in front of you to Cross Jeep Motors and

Follow the Jeep in front of you to Cross Jeep Motors and meet Mark Yates! What a day with all questions answered and uncomplicated purchase. Don’t shop around, just follow that Jeep in front of you! Mark Yates will lead the way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lilly, I will make sure to pass this review along. Thank you for taking the time to share your positive feedback and give us 5-stars here at Cross Chrysler Jeep FIAT. Come back and visit us any time, our Sales Team will be glad to assist, as always!

Consumer response

YOUR team made it fun for me to put together Kennedy's 16th birthday surprise. Connection in Louisville are amazing. NB

Literally the easiest car buying experience ever.

Literally the easiest car buying experience ever. Zero pressure. Mark Yates stayed in constant communication throughout process. When one car didn’t suit my needs he found me another one that worked perfectly. Financing was easy. First dealership that didn’t try to slip in extra fees and the payment was the payment. Would recommend these guys 10 out of 10.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Warren, It's amazing to know that you had your best vehicle buying experience. Enjoy your purchase and we appreciate your recommendation. All the best from us at Cross Chrysler Jeep FIAT.