Westfield Ford

My salesman Jacob made my experience at your dealership a very pleasant experience. Jacob was very informative & helpful.

Horrible experience! On Jan 4th I responded to a listing for a used car Westfield Ford placed on Cars.com. After talking to their salesman via phone, I made and offer on the listed vehicle. They countered my offer, and I accepted their new price. Subsequently, I put $1000.00 on the car to hold it until I could get there. it was agreed that I could come up (I'm out of state) on Saturday, Jan 10th to finish the transaction. pm 1/6/26 I asked for a Vehicle Buyers Order (Bill of Sale) to be emailed to me, so I could take it to the bank to do my financing. They sent it to me that day and on 1/7/26 I went to my bank and had a cashier's check made out for the purchase. I also scheduled a one-way flight to Chicago for 1/9/26 for an overnight stay so I can make it to the dealership on Saturday, 1/10/26. So, after all of this, I get a text message this afternoon saying they just found out that there was a $2000 shipping fee they forgot to include, and they wanted to terminate the sale and offered a refund of my deposit. I found this to be completely unacceptable since I've already unvested lots of time and money into this purchase. After speaking to the owner, they denied the agreed upon sale. They had no problem sticking it to me. I'll never deal with them again! Note: Just because you put a deposit down with these guys, doesn't mean they're going to honor the deal you made with them.

Westfield?s service department is awesome. My entire family love using their pickup and drop off service for service on all our vehicles. It?s simple so easy and convenient!

Everybody here was amazing, and they make buying a new car an enjoyable experience instead of a long drawn out stressful one. My family will always come to this dealership for all of our future Ford needs.

I am very happy with them. This is my second purchase from this dealership. They work well with their customers.

Prior F-150 lease customer at this dealership (2019-2022), recently leased a second F-150 vehicle (Oct 2025) from them. I was satisfied with both their sales and management team.

Excellent sales service from J. R.! We are very pleased with our recent purchase, and J. R.'s patience, professionalism, and assistance was greatly appreciated.

great, helpful, friendly ,knowledgeable staff. explained and answered all questions. followed up with a phone call ,and when I called them they called me right back.

All went well car is great. My sales guy had it all figured out for me

Disappointed with the service provided, i purchased a 2025 st. After walking out of finance, I had to go see sales rel to sign, but I was never given the option to walk around my vehicle. On top of that kept asking about 2nd key I was told they locked the keys up check back the next day still no ke gave them 4 days and still told give me a day a week later still don't have my key than I'm told only mon-Friday so I had to call off work to get key you guys lost my key in should of been accommodated and they should of came to my house or let me come on a Saturday not a good experience and sad part is 2 exployers were bought the same day they already had my car pulled out and not in bay so I could do the walk around I will never come back to westfield ford to purchase another vehicle after this experience this should of been rectified a week ago instead of telling me give me a day and a day turns into a week later no key i definitely wont deal with Miriam again had us sign papers on vehicle because they were in a hurry to leave and lock up I should of had the opertunity to walk around my vehicle come to find out in the light atleast 6 chips on the hood just vary unprofessional to have us sign a no dsmage sheet but eorkers in a hurry to leave 8nstead of allowing us to do actual walk around and I shouldn't have to take a day off work and they should of been honest about the key instead of wasting a week to cut key they should of scheduled it a week later. 3 weeks later, I got my key but had to sit around after my scheduled time to wait for the guy to show up.915 appointment left at 12