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Criswell Nissan

4.5
(850 reviews)
Visit Criswell Nissan
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:30pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday 12:00pm–5:00pm Closed

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New (833) 547-3933 (833) 547-3933
Used (833) 547-4173 (833) 547-4173
Service (833) 547-4092 (833) 547-4092

Inventory

See all 168 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2022.
We listen and you matter because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM Honda Nissan FIAT Commercial Trucks and Isuzu Trucks.

At Criswell you the customer are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.
We listen and you matter because We're Driven by YOU!

Service center

Phone number (833) 547-4092

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Meet our employees

View all 14 employees View less employees

Reviews

4.5
(850 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Criswell Nissan from DealerRater.

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5.0

Always a pleasure dealing with Criswell Nissan.

Always a pleasure dealing with Criswell Nissan. Very professional and always take care of the customer. I highly recommend them

5.0

Always a pleasure dealing with Criswell Nissan.

Always a pleasure dealing with Criswell Nissan. Very professional and always take care of the customer. I highly recommend them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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3.0

Communication was the biggest issue this time around

Communication was the biggest issue this time around (went in for a rim repair). I called ahead asking if I can make an appointment, the answer was no and to drop of the day before or the day of in the morning. I arrived around 930am and was told that it might not be serviced that day as they weren't aware I was coming and they had no one else there for rim repair but was told I could leave it "just in case" and I'd get a call later to confirm. I also got a text stating that I'd be getting charged which isn't true as this was an add-on package I purchased, when I replied to the text asking about charges I didn't get a response - I had to call to get an answer that there would be no charge. Overall, the representative didn't seem to care, didn't even care to ask how I'd get back home and if I needed a shuttle to my destination. I got a call a few hours later stating that it was ready, once again, didn't ask if I needed a shuttle to pick up. Thankfully, both times, I was able to get a ride there and back. Communication is key, this wasn't a good visit - sadly.

3.0

Communication was the biggest issue this time around

Communication was the biggest issue this time around (went in for a rim repair). I called ahead asking if I can make an appointment, the answer was no and to drop of the day before or the day of in the morning. I arrived around 930am and was told that it might not be serviced that day as they weren't aware I was coming and they had no one else there for rim repair but was told I could leave it "just in case" and I'd get a call later to confirm. I also got a text stating that I'd be getting charged which isn't true as this was an add-on package I purchased, when I replied to the text asking about charges I didn't get a response - I had to call to get an answer that there would be no charge. Overall, the representative didn't seem to care, didn't even care to ask how I'd get back home and if I needed a shuttle to my destination. I got a call a few hours later stating that it was ready, once again, didn't ask if I needed a shuttle to pick up. Thankfully, both times, I was able to get a ride there and back. Communication is key, this wasn't a good visit - sadly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Excellent service Thanks I will recommend to all my

Excellent service Thanks I will recommend to all my friends Please keep up the good work

5.0

Excellent service Thanks I will recommend to all my

Excellent service Thanks I will recommend to all my friends Please keep up the good work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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1.0

Neither manager not rep look for customer.

Neither manager not rep look for customer. Not satisfied this time. Did not talk of recall or service specials

1.0

Neither manager not rep look for customer.

Neither manager not rep look for customer. Not satisfied this time. Did not talk of recall or service specials

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Edwin provided excellent service in buying my new car.

Edwin provided excellent service in buying my new car. He was knowledgeable and answered all my questions, ALSO, Travis Brown I helped in Financing. THANKS!!

5.0

Edwin provided excellent service in buying my new car.

Edwin provided excellent service in buying my new car. He was knowledgeable and answered all my questions, ALSO, Travis Brown I helped in Financing. THANKS!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We're happy to see you found our staff to be so helpful and welcome you to reach out with any additional questions.

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5.0

Everything was great as usual Everything

Everything was great as usual Everything was good as usual. Good customer service at service department.

5.0

Everything was great as usual Everything

Everything was great as usual Everything was good as usual. Good customer service at service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to see you had a positive experience at Criswell. Our staff looks forward to seeing you again when your vehicle is due for its next routine service visit.

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5.0

The dealership is great Duece is great to work with.

The dealership is great Duece is great to work with. I only service my car at nissan

5.0

The dealership is great Duece is great to work with.

The dealership is great Duece is great to work with. I only service my car at nissan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to know you can count on our top notch team to provide the service your vehicle needs to stay in great running condition. We value your business and look forward to your next visit with us!

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5.0

Awesome customer service worker.

Awesome customer service worker. Professional service. Can’t complain about nothing. Well informed about what type of cars they have.

5.0

Awesome customer service worker.

Awesome customer service worker. Professional service. Can’t complain about nothing. Well informed about what type of cars they have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing this positive feedback! Don't hesitate to reach out if we can help in any other way.

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5.0

Great service.

Great service. Car was ready when promised. Our service advisor was responsive and kept us updated.

5.0

Great service.

Great service. Car was ready when promised. Our service advisor was responsive and kept us updated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to see we met your expectations! Don't hesitate to reach out if we can be of further assistance.

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5.0

The dealership did good work on my Nissan Altima.

The dealership did good work on my Nissan Altima. Service and deals are highly important.

5.0

The dealership did good work on my Nissan Altima.

The dealership did good work on my Nissan Altima. Service and deals are highly important.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear we met your expectations! We hope to see you again when your vehicle is due for its next routine maintenance visit.

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