Reviews
Went for regular maintenance schedule and was provided
Went for regular maintenance schedule and was provided details of services needed.My service advisor kept me informed at all times. Since my vehicle is 13 yrs old and has 125,000 miles parts need replacing and maintaining the vehicle is vital to keep it running properly. High regards to the technicians at Criswell Nissan!!
Went for regular maintenance schedule and was provided
Went for regular maintenance schedule and was provided details of services needed.My service advisor kept me informed at all times. Since my vehicle is 13 yrs old and has 125,000 miles parts need replacing and maintaining the vehicle is vital to keep it running properly. High regards to the technicians at Criswell Nissan!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to know you can count on our team to provide the routine maintenance your vehicle needs to stay well maintained and in great running condition. We value your business and welcome you to reach out with any additional questions or concerns about the service your vehicle needs. Thanks again for choosing Criswell!
The service was excellent.
The service was excellent. Enrique is a professional. He presented an in-depth background to the vehicle and made it easy for me to make a choice. I’m very happy with my purchase.
The service was excellent.
The service was excellent. Enrique is a professional. He presented an in-depth background to the vehicle and made it easy for me to make a choice. I’m very happy with my purchase.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing these positive details about your recent car buying experience. We appreciate the opportunity to work with you and hope to be of service to you again in the future.
I had a great experience buying my car from Criswell
I had a great experience buying my car from Criswell Nissan in Germantown! From start to finish, the entire team was professional, pleasant, and genuinely focused on meeting my needs. Cris and Enrique was especially helpful and made the process smooth and enjoyable. What stood out to me the most was that they weren’t just trying to sell a car — they were creating a positive experience. I truly felt valued and cared for throughout the process. I highly recommend Criswell Nissan to anyone looking for a quality car and an even better customer experience!
I had a great experience buying my car from Criswell
I had a great experience buying my car from Criswell Nissan in Germantown! From start to finish, the entire team was professional, pleasant, and genuinely focused on meeting my needs. Cris and Enrique was especially helpful and made the process smooth and enjoyable. What stood out to me the most was that they weren’t just trying to sell a car — they were creating a positive experience. I truly felt valued and cared for throughout the process. I highly recommend Criswell Nissan to anyone looking for a quality car and an even better customer experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's our goal to provide a remarkable car buying event, and it's rewarding to know you were pleased with the results. Thanks again for choosing to work with the Criswell team for this exciting purchase!
Bryan Sainz is a very professional sales person.
Bryan Sainz is a very professional sales person. He anticipated our needs and was knowledgeable and personable. We will buy our next purchase from Bryan.
Bryan Sainz is a very professional sales person.
Bryan Sainz is a very professional sales person. He anticipated our needs and was knowledgeable and personable. We will buy our next purchase from Bryan.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for taking the time to provide this positive feedback! We value your business and look forward to the assisting with your future automotive needs.
Went in to use a $59.
Went in to use a $59.95 coupon that was emailed to me, it was for an oil and filter change, tire rotation and multipoint inspections. Not mentioned was an extra $14 "fee" so I wound up with tax paying almost $80. Kind of disappointing.
Went in to use a $59.
Went in to use a $59.95 coupon that was emailed to me, it was for an oil and filter change, tire rotation and multipoint inspections. Not mentioned was an extra $14 "fee" so I wound up with tax paying almost $80. Kind of disappointing.
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this feedback. We appreciate the opportunity to work with you and are sorry to see we did not meet your expectations. We hope you will allow us another chance to work with you in the future to provide a better overall experience.
The experience was average.
The experience was average. When I called to schedule my appointment, I was told to walk in instead even though I wanted to schedule. So, I scheduled online which was annoying when a person could have scheduled it.
The experience was average.
The experience was average. When I called to schedule my appointment, I was told to walk in instead even though I wanted to schedule. So, I scheduled online which was annoying when a person could have scheduled it.
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We value the opportunity to work with you and appreciate these comments about your recent service experience. We apologize for any inconvenience and hope you will give us another chance to provide a better experience in the future.
Great service, I’m very pleased with the experience.
Great service, I’m very pleased with the experience. Pai was professional and very courteous.
Great service, I’m very pleased with the experience.
Great service, I’m very pleased with the experience. Pai was professional and very courteous.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing this positive feedback! We value your business and hope to be of service to you in the future.
Everyone from Criswell Nissan was great in answering our
Everyone from Criswell Nissan was great in answering our questions about purchasing our new car.
Everyone from Criswell Nissan was great in answering our
Everyone from Criswell Nissan was great in answering our questions about purchasing our new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our staff is always happy to help with any of your automotive needs, and we welcome you to reach out if we can be of additional assistance. Thanks again for choosing Criswell!
Very nice service and they offer a shuttle to take you
Very nice service and they offer a shuttle to take you home while waiting and then pick you up when they are finished. Reasonable rates as well even for a dealership repair shop
Very nice service and they offer a shuttle to take you
Very nice service and they offer a shuttle to take you home while waiting and then pick you up when they are finished. Reasonable rates as well even for a dealership repair shop
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our goal to offer an easy and efficient service event, and it's great to see you were pleased with your experience. Don't hesitate to reach out if we can be of further assistance.
Pai Sriipattra was great.
Pai Sriipattra was great. He was professional and helpful. The process was easy and efficient.
Pai Sriipattra was great.
Pai Sriipattra was great. He was professional and helpful. The process was easy and efficient.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this positive feedback! Our courteous and capable team is always happy to help with any of your automotive needs, and we welcome you to reach out if we can be of additional assistance.