Reviews
Happy Customer
Worked deal over the phone. Everything was as offered when I arrived at the dealership. My sales person was super helpful and responsive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! John Welsh - General Manager - (888) 309-6863
Jeep!
Pleasant sales staff and a great deal on the vehicle of our choice. We would definitely go back in the future for another purchase and recommend others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Best, John Welsh - General Manager - (888) 309-6863
Great dealership
The best sellers ever, excellent service. Thank you so much! 5 stars Best dealership. I bought a car in this place, I was satisfied with their services , it was a good experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, John Welsh - General Manager - (888) 309-6863
Great experience
Gabe was very friendly and helpful during the entire process. I would feel confident working with him again or referring him to friends or family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of Bob Allen Motor Mall and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! John Welsh - General Manager - (888) 309-6863
management don't care about the customer.
If I could give a lower rating i would. I have been working with a salesman for days now on a preowned truck only to find out they sold it out from under him. The keys were on his desk and was removed to steal the sell. We talked over the weekend about putting a deposit down and came to the conclusion there was no need until it went through inspection. I ask about it today and the truck is gone. I called the manager and he couldn't care less who bought it as long as its gone. Be warned if you are buying from them. I feel sorry for anyone selling for them because of the vulture like mentality. This dealership should come with a warning label.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Chris Godwin, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for leaving feedback. Please reach out to us at (859) 236-3217 so we may identify ways to improve your experience.
Professional staff.
The staff is very professional. The new facility is beautiful. They got my vehicle in promptly and finished on schedule. They had complimentary doughnuts!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Excellent facility
Everyone was committed to working out a best deal. John and Brittany were excellent to work with. Without a doubt they wanted to make sure if there were any issues of concerns, not to hesitate to call them personally
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Routine maintenance
Dropped my vehicle off for service, and the work was completed well ahead of the time I expected. In fact, the work was done before the appointment time. Definitely exceeded my expectations...
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Great experience!
Britney is an excellent resource for helping with selection of a vehicle. She really went out of her way to get me into a great car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ryan, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Great service , great people and awesome business
Awesome people to work with ! No where any better building was very nice . Will for sure be back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
To say thank you is not enough, Larry! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Bob Allen Motor Mall again! John Welsh - General Manager - (888) 309-6863