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Hoffman Audi of East Hartford

(1,515 reviews)
Visit Hoffman Audi of East Hartford
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2025 state dealer award
View 7 awards
2025 state dealer award 2024 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (860) 756-5440 (860) 756-5440
Used (860) 331-8493 (860) 331-8493
Service (860) 263-0805 (860) 263-0805

Reviews

(1,515 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hoffman Audi of East Hartford from DealerRater.

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Really loved this dealership , very professional and

Really loved this dealership , very professional and courteous. Will use them all my Audi needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

It's an honor to have earned your loyalty, Siobhan! Thanks for all your support of Hoffman Audi of East Hartford.

Had a recall on my A7.

Had a recall on my A7. They explained the situation and told me up front it required an overnight. Car was done on time, washed and ready when I arrived. Very good communication.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're delighted to hear that your recall experience was smooth and well-communicated at Hoffman Audi of East Hartford. Thank you for trusting us with your A7, and we're glad everything went as planned!

Service that I get was very good it can definitely

Service that I get was very good it can definitely recommend the service at Audi Hoffmann

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Daniel, we are glad to hear that your service was top-notch! We appreciate your recommendation and wish you safe travels ahead! -- The Hoffman Audi of East Hartford Team

The young lady Jennifer whom I was texting with is

The young lady Jennifer whom I was texting with is responsible for making the sale. She was the only one who kept me informed from the beginning to the end! The salesman handled the purchase and the finance person closed out the deal trying to sell me aftermarket products which I might have purchased if they did not add a $598 add on to the paperwork at the last minute. I would have also financed part of the purchase if the finance guy had ever gotten back to me prior to the day of the sale instead, I showed up with a check and paid for the car in full.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

John, this is Mike Telep, General Sales Manager for Audi of East Hartford. Thank you for sharing your experience with us at Hoffman Audi of East Hartford. We're glad to hear Jennifer was helpful throughout the process and appreciate your feedback regarding the finance aspect. Your insights are valuable as we strive to improve our services! Please reach out to me directly to discuss any further concerns about your buying experience at 860 290 6111 or email at mike.telep@hoffmanauto.com. I am glad your overall purchase experience was a pleasant one and looking forward to assisting you in the future.

Got a great car at an acceptable price excellent service

Got a great car at an acceptable price excellent service Delivered with a smile and a full tank of gas thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stephen, we're delighted to hear you enjoyed the excellent service and your new car from Hoffman Audi of East Hartford. Thanks for choosing us!

Professionalism and courtesy are the reasons I continue

Professionalism and courtesy are the reasons I continue to use the dealership Otherwise independent shop would get my business

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting the professionalism and courtesy of our team at Hoffman Audi of East Hartford. We're grateful for your continued trust in us, and we're here to assist with any future needs!

Rocky and the entire team did an amazing job.

Rocky and the entire team did an amazing job. Happy with service but thought it was price wise too expensive .

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Monica, thank you for sharing your feedback! We're glad to hear Rocky and the team provided great service at Hoffman Audi of East Hartford. We appreciate your input on pricing and will take it into consideration.

I recently had a challenging service in the sense that it

I recently had a challenging service in the sense that it was a multi tiered repair. They had to tackle A and then if that did't work go to plan B and then if all else failed resort to plan C, And the point is I was so impressed by the depth of explanation that was provided to me and the fact that my car was retuned in the time originally estimated, that I felt compelled to share my satisfaction with Rocky, Chris and all the people at Hoffman Audi Service. It's a difficult time in this industry it seems, so it is all the more confidence inspiring to deal with people who are professional and courteous. I couldn't be more pleased with the service I have received there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're delighted to hear that our team at Hoffman Audi of East Hartford provided thorough explanations and timely service. Your satisfaction is important to us, especially during these challenging times in the industry. We appreciate your support!

Had a rack opinion out in on my car at Audi got it back

Had a rack opinion out in on my car at Audi got it back didnt sound right was told by another advisor who just brushed me off and told me I had to pay 1800 to repair after spending a few thousand there went back and spoke to my service guy Dan Covalli who took a ride with me and then took care of the situation he listen to me instead of trying to make me pay man’s realize the problem came from there mistake but all said I’m done he took care of it for me and also told me I was right sometimes it take just a mature conversation instead of getting upset thanks Hoffman Audi

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience. We're glad Dan was able to address the issue and provide a satisfactory resolution at Hoffman Audi of East Hartford. We appreciate your patience and understanding!

Great dealership.

Great dealership. Miguel is an excellent salesman. Great leadership here. Not to mention they have the best technician in the world at your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Raymond, thank you for highlighting Miguel and our team at Hoffman Audi of East Hartford! We're glad to hear about your positive experience. Enjoy your new ride!