West Point Lincoln

Just had our Lincoln delivered yesterday. First time seeing the car in person and it is so beautiful. Jeff Lombardo, my consultant throughout this entire transaction, was more than helpful, considerate, kind and patient. He even delivered the car to us from Houston to the Hill Country. We certainly would buy another car from him. To sum it up, the car is absolutely gorgeous, Jeff is great and life is good!!

Dear West Point Lincoln Management, I am writing to express my disappointment and frustration regarding the vehicle I recently purchased from West Point Lincoln. When purchasing the vehicle, I was rushed through the online paperwork process and relied on the information provided by your sales staff regarding the condition of the vehicle. I was told the car was in good condition and that the brakes had already been serviced. However, when the vehicle was delivered, I immediately noticed a crack in the windshield. Lee assured me that the warranty would cover the repair. After driving the vehicle for approximately two weeks, the brake warning light came on. Since I had been told the brakes were in good condition, this was very concerning. I contacted Lee in Finance as well as Mr. Moyewale by phone and email multiple times regarding these issues. Unfortunately, none of my calls or emails were returned. Because I could not get assistance from your dealership and needed to ensure the vehicle was safe to drive, I paid to have the brake repairs completed myself. Now, another warning light has appeared indicating that the headlights require service or replacement. At this point, I am questioning the accuracy of the information provided to me before the sale regarding the condition of this vehicle. What is most disappointing is not only the condition of the vehicle but the complete lack of customer service after the sale. My calls and emails have gone unanswered, and no one has attempted to follow up with me regarding these concerns. I expected honesty, professionalism, and support from your dealership. Unfortunately, my experience has been the opposite, and based on this experience, I would be hesitant to purchase another vehicle from West Point Lincoln in the future.

The dealer ship has a cam, comfortable and inviting atmosphere, the employees are friendly, and extremely helpful. Mr. Arthur Garza is going out of his way to answer any questions, concerns and issues with the vehicle. He is pleasant, knowledgeable and extremely helpful. Mr. Brett Seversen at service department does a good job to pinpoint the problem, and due a repair in a reasonable time. The complementary wash and cleaning are a nice touch!

L Prompt and thorough service. Service rep explained the warranty policy...we appreciate his help..fhanks.

The staff at West Point Lincoln are very friendly. Excellent service. Megan is wonderful in helping you as soon as you arrive-she go beyond to assist you.

Arthur Garza helped relieve my stress, when he explained what the warning light meant on my screen! Thanks Arthur

The service is great and the staff are wonderful to work and deal with, definitely recommend Westpoint Lincoln for your services and vehicle purchases,

Our service advisor, Dylan, kept us informed every step of the way. He went to bat for us with Car Shield. That was an astronomical feat.

The people at the dealership were very courteous and professional. Purchasing the vehicle was a pleasant and efficient transaction.

When I walked in, I expected competent, efficient and professional service, and that is what I received.