Reviews
Stay away from the service department here if you value your life and the life of your family. Took my Civic in for a fuel pump recall. Car came home seeking of gas. On the way back to the dealership check engine light came on. The lock ring was reseated after being installed improperly. A couple days later, filled the tank. Garage smelled of gas, moved the car outside to confirm it was the Civic causing the smell. Took the car to Classic, they claim they can't reproduce the problem. Take the car home, drive it until tank needs to be refilled, garage smells of gas again. Take it to Classic. They kept the car for a week, eventually make us drive up their and refill the gas tank at our expense, then claim again it is not reproducible. A simple Internet search will tell them that this is a complication of a faulty fuel pump installation. They obviously don't care that they have sent us home with a car that is a fire hazard.
Stay away from the service department here if you value your life and the life of your family. Took my Civic in for a fuel pump recall. Car came home seeking of gas. On the way back to the dealership check engine light came on. The lock ring was reseated after being installed improperly. A couple days later, filled the tank. Garage smelled of gas, moved the car outside to confirm it was the Civic causing the smell. Took the car to Classic, they claim they can't reproduce the problem. Take the car home, drive it until tank needs to be refilled, garage smells of gas again. Take it to Classic. They kept the car for a week, eventually make us drive up their and refill the gas tank at our expense, then claim again it is not reproducible. A simple Internet search will tell them that this is a complication of a faulty fuel pump installation. They obviously don't care that they have sent us home with a car that is a fire hazard.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Lisa, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (407) 291-6090 when you have a chance. Thank you, and we look forward to hearing from you.
I walked into Classic Honda dealership ready to buy a car on 12/12. It was a lil late, but not that late. Walking in though, the vibe was sleepy, it look like everyone couldn't wait to leave. It's work, I get it. Who doesn't want to go home. One lady made eye contact, but made no attempt to come over to me, even seemed to smirk as I walked over to her, since no one else was coming to greet me. It was like I could hear her thoughts screaming with the look on her face that said : " you've got to be kidding me" . She barely cracked a smile. Didn't offer her name or extend a hand shake.. asking questions was like pulling teeth. She made a gesture to look at the sticker on the car, as if to say the answer is there! but I forgot my reading glasses. I asked her what about 2026 models? since they did not have the 2025 I wanted. And she sent me to a car "over there" for me to look at and walked away, didnt even offer me a card like dealers always have ready to hand out. She did not want to waste her time any more than what she already did. It was clear she could not be bothered. That's cool . so I went down the block to the next dealership: Holler Honda. What a difference. The vibe, felt like so much energy! Mr. G approached me immediately , stepped forward with a smile on his face, shook my hand, and was so professional. I started to relax, asking questions and he took his time to answer them all and make sure I understood it all. I asked for a 2025 I could possibly take off their hands for end of the year. They didn't any I wanted, but we kept looking around , and I ended up taking home a 2026 of the one I wanted. Merry Christmas to me! and all the Santa's at Honda Holler . p.s. Never know what service with a smile and no judgment can get you.
I walked into Classic Honda dealership ready to buy a car on 12/12. It was a lil late, but not that late. Walking in though, the vibe was sleepy, it look like everyone couldn't wait to leave. It's work, I get it. Who doesn't want to go home. One lady made eye contact, but made no attempt to come over to me, even seemed to smirk as I walked over to her, since no one else was coming to greet me. It was like I could hear her thoughts screaming with the look on her face that said : " you've got to be kidding me" . She barely cracked a smile. Didn't offer her name or extend a hand shake.. asking questions was like pulling teeth. She made a gesture to look at the sticker on the car, as if to say the answer is there! but I forgot my reading glasses. I asked her what about 2026 models? since they did not have the 2025 I wanted. And she sent me to a car "over there" for me to look at and walked away, didnt even offer me a card like dealers always have ready to hand out. She did not want to waste her time any more than what she already did. It was clear she could not be bothered. That's cool . so I went down the block to the next dealership: Holler Honda. What a difference. The vibe, felt like so much energy! Mr. G approached me immediately , stepped forward with a smile on his face, shook my hand, and was so professional. I started to relax, asking questions and he took his time to answer them all and make sure I understood it all. I asked for a 2025 I could possibly take off their hands for end of the year. They didn't any I wanted, but we kept looking around , and I ended up taking home a 2026 of the one I wanted. Merry Christmas to me! and all the Santa's at Honda Holler . p.s. Never know what service with a smile and no judgment can get you.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (407) 291-6090 to speak to our manager directly.
Hello my name is Rosie Jenkins and I had the best experience at your dealership Monday thanks to Ms Barbara the finance advisor that helped me I was very happy and satisfied and especially a shout out to joe prestol I really appreciate everything everyone has done and I will definitely recommend someone thank you joe for your patience and your great attitude and again I so happy love the new care everyone have a wonderful day and great weekend
Hello my name is Rosie Jenkins and I had the best experience at your dealership Monday thanks to Ms Barbara the finance advisor that helped me I was very happy and satisfied and especially a shout out to joe prestol I really appreciate everything everyone has done and I will definitely recommend someone thank you joe for your patience and your great attitude and again I so happy love the new care everyone have a wonderful day and great weekend
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Terrible dealer - wasted my time and energy for hours on end. Spare yourself and skip working with these jokers.
Terrible dealer - wasted my time and energy for hours on end. Spare yourself and skip working with these jokers.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (407) 291-6090 when you have a chance. Thank you, and we look forward to hearing from you.
It was a great experience with Dane and he did explain everything for you to understand. Thank you Dane for assisting me in getting my new ride?.keep up the good work!!
It was a great experience with Dane and he did explain everything for you to understand. Thank you Dane for assisting me in getting my new ride?.keep up the good work!!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Oveil, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
It was a great experience with Dane and he did explain everything for you to understand. Thank you Dane for assisting me in getting my new ride….keep up the good work!!
It was a great experience with Dane and he did explain everything for you to understand. Thank you Dane for assisting me in getting my new ride….keep up the good work!!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service department Figured out the problem and was able to repair sane day. I was in and out in a reasonable time. .
The service department Figured out the problem and was able to repair sane day. I was in and out in a reasonable time. .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cortney was very helpful. He will be the reason I return for service. I appreciated his courtesy and friendliness.
Cortney was very helpful. He will be the reason I return for service. I appreciated his courtesy and friendliness.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Classic Honda Orlando. We are always more than happy to assist you if anything else comes up. Take care!
Joshua and his team did a wonderful job servicing my Honda. Joshua was highly communicative and kept me updated the entire time throughout the process and made the experience a great one. The whole process was very smooth.
Joshua and his team did a wonderful job servicing my Honda. Joshua was highly communicative and kept me updated the entire time throughout the process and made the experience a great one. The whole process was very smooth.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Classic Honda Orlando. We are always more than happy to assist you if anything else comes up. Take care!
My experience with the Classic Honda dealership is great. They gave me a service cost and time before looking at the car. They only took around an hour for repairs. They also went over what they did with my car after completing the service.
My experience with the Classic Honda dealership is great. They gave me a service cost and time before looking at the car. They only took around an hour for repairs. They also went over what they did with my car after completing the service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ethan, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!