Reviews
never will go back
Worst customer service that I have ever had. The associates was very rude and insulting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for your feedback. Because we have had much of the same sales staff for over a decade, we don't hear this feedback very often, but we are still very much committed to always evaluating our processes and personnel to make sure we are providing a world-class experience from top to bottom. It has been a few years, but I would still be very interested to hear about your experience in more detail. Please contact me personally if I can be of assistance. Ed Dugas, Director of Marketing, 828-490-3450.
Knowledgeable salesmen!
We will buy a car from Easler, because everyone in town likes the entire dealership. We got lucky and found a rare hybrid Highlander on the lot yesterday that had been there about 8 hours. Chris knew more about that car than the factory did. We have been there several times trying to make up our mind (we are not in a hurry) and all the salesmen are fun to talk with.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you so much for your kind words! We are so happy that you enjoyed your experience with Chris Marquez and that we had exactly the vehicle you were looking for. Most of our sales staff have been with us for over a decade, so we feel like we can provide the very best customer service and buying experience. Looking forward to working with you again in the future!
Good Overall Dealership
I recently found the vehicle I wanted on the lot of the dealership and then contacted them back through the internet. After several emails I went back. After rejecting 3 of their offers I finally made a deal on the 4th try. They were great to work with but could have cut out some of the hassle by just coming with their best offer and not wasting my time or theirs.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your support, we are so glad that you got a deal that you were happy with. We work with each customer on a personal basis so part of the process was making sure your needs were met, so I am so grateful that we were able to arrive at a place which was beneficial for us both. Please don't hesitate to reach out if we can do anything else at all to help you in the future. Thank you again for your business!
What a Find!
I'm a deacon at my church, and we needed to find a good used car for a person in our congregation. Bill Clark at Bryan Easler Toyota found us a great car for their needs at a good price. Their service department does a great job getting used cars back to excellent condition before sale. The car was immaculate, inside and out...and under the hood. This was a make and model of car I used to own, so I knew how it should look, sound, and drive. I wasn't disappointed, and neither was our needy friend at church! Great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words, we really appreciate your business and support. We are very proud of every department at our store, and are happy that you feel the same way!
Good Shopping Experience.
It was a very easy shopping experience. The salesman was very accommodiating and easy to work with. The car we wnted was not in stock but the dealer located one nearby and we were able to get it a couple days.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing feedback about your experience, we really appreciate it. One of the benefits of our store is that we have a network of 150 sister dealerships with which we can trade for inventory. We want our customers to be sure they're getting as close to what they want as possible with as little compromise as possible, so we are so happy that we were able to accommodate your request. Thank you again and please don't hesitate to reach out to us if you need anything else in the future, and we hope to do business with you again soon!