Koons Chevrolet of White Marsh

George Was a great salesman He was extremely patient, polite and helpful Would definitely recommend.

Covered all warranty work with little out of pocket. Took a little longer than expected .However the work that was done was extensive and completed with no issues

Friendly sakes staff and received a good deal on my new 2026 Chevy Colorado ZR2.

Purchased new and used vehicles from Koons. The latest has been frustrating. Being a new Delaware resident from MD, Koons neglected to inform me of the inspection requirements I needed to complete. Temp tags are expiring and I'll be jumping through hoops this week. In addition, purchased extended warranty and GAP. Even after inquiring, I've yet to receive any documentation on either. Finally, found damage on the lower right side front bumper that I'm certain Koons identified, but neglected to share.

I have extensive knowledge of cars and customer service, with a wealth of overall experience.

I received excellent service from Koons Chevrolet White Marsh. Everyone was very courteous and professional. I would highly recommend them.

I continue to receive excellent service from Koons White Marsh and Josh Chernault takes great care of me as a customer.

I brought my truck in to have an error message diagnosed. After the inspection, I was asked to leave the vehicle overnight so the team could verify that the battery issue and related errors were fully resolved. I agreed, expecting that the vehicle would be thoroughly tested before being returned to me. However, less than two miles after leaving the lot, a new error message appeared. Now I have to bring the truck back for another diagnosis, which is both inconvenient and frustrating. This situation could have been avoided with clearer communication and a proper test drive before releasing the vehicle. I trusted that the overnight inspection meant the issue had been fully addressed, but that clearly wasn’t the case. Josh the MOD offered to make it right on our next visit.

Please tell the sales purchase went, but I do have some issues with the vehicle that I bought. Hopefully coons will stand behind me and get it straightened out.

I was very pleased with Koons White Marsh Chevrolet as a dealership of used cars. I bought a 2022 Honda Odyssey. Mac, the salesman, respected my needs for evaluating the car and responded to my request by allowing me to drive it on the highway. Also, there were a few minor repairs needed and a missing owners manual which he had remedied. The service manager, Denny, followed up promptly with the repairs and ordering the manual and Christian, the service representative was very cordial and kept me appraised of the work being done. I was very satisfied with the service Koons gave me. Why didn’t I give a 5 star? I was surprised and disappointed to see that there is very little negotiation a buyer can have with used car dealers these days. It seems the dealerships are in agreement on price for a certain car and they won’t budge, and Koons is no exception. Maybe new cars are so expensive the used car market has many willing buyers.