Koons Chevrolet of White Marsh

Everyone is very nice but we had or take our car back 2 additional times which wastes our time and gas. Hopefully this 3rd time will actually fix the issue with the brakes. The stabilizer is not a good idea and should be scrapped by GM.

Brandon was great explaining the stuff, completing the process faster and smoother. It was a pleasant buying experience.

Everyone was friendly and well informed. Scheduling the appointment was easy as well as making a change in the time. The truck was ready when promised. Great job all around.

Good efficient and pleasant people to work with ! Will use again next time for tires !

I was kept well informed! Promptly returned messages. Friendly, polite, helpful, and respectful. Knowledgeable with the warranty plan

I am so disappointed with the service provided at Koons. For starters, poor communication. Brian Hastmann Would take forever to return a call and it took multiple emails and a long wait in between for him to reply to our emails. He didn’t even took the time to address our concerns, he just copied and pasted what we had already seen in the diagnostic report. Second, I have no confidence in your tech team. After reviewing the report, the pattern of simply adding parts without a clear diagnostic path concerned me. It felt less like a targeted repair and more like trial-and-error. Before authorizing the additional $2,104.99 for the engine control module replacement and the $825 diagnostic fee, I needed a guarantee that the work would actually resolve the problem. As you can imagine, Brian never provided such guarantees. If I had the time to open an investigation with the MVA and consumer protection on the practices of this repair shop, I definitely would.

Always great service. In the 5 years since my purchase and service of my vehicle the staff is always professional and friendly.

I had a great second experience with buddy, he exceeded my expectations again with this car.

I had a very good experience there, and I would recommend the service of the dealership to my friends

This is the 3rd vehicle I’ve purchased from the dealership and always felt like I got a good deal. Jason, my finance manager, was great. He clearly laid out my options and was not pushy in the least bit. Not feeling pressured in the “box” was great. Nic, my salesperson, excellent as usual. My one recommendation would be for the dealership to be more willing to provide a 2nd key to the used vehicle. Used cars often only have one key but maybe Koons could work with a local locksmith and give customers a reasonably priced option for a 2nd key. Thank you.