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Norris Auto Group

(505 reviews)
Visit Norris Auto Group
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
New (866) 413-8617 (866) 413-8617
Used (888) 232-9570 (888) 232-9570
Service (877) 210-5289 (877) 210-5289

Reviews

(505 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norris Auto Group from DealerRater.

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I had the best experience with Norris Ford and would...

I had the best experience with Norris Ford and would definitely recommend Norris to my Family and Friends. Salesman Gary Parsons worked for days to find me what I was looking for. Then, worked for hours to make sure I was happy with everything before I went into signing. Tyler the sales manager had great customer customer service and Frank B in financing was very detailed and went over everything. Very happy with my new car and every happier with the customer service I had with Norris Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good experience

We have a good experience with Norris Ford again. Our salesman was very friendly and knowledge.He helped with everything we needed and answered all our questions. He was not pushy like most dealers can be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very relaxed experience.

I didn't feel pressured to buy and Jason did everything he could to get me the car I wanted at a price I could afford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New Truck Purchase

We were referred to Norris Ford and Bruce Eskay. We wanted to just talk to someone who was knowledgeable about the available vehicles for what we were planning. We had absolutely no intention of purchasing a vehicle at the time we met with Bruce. Bruce was extremely patient and informative, answering our questions and spending a good amount of time with helping us understanding capacity, use, etc. of the Ford F150. Surprisingly to us - we made a deal that very day and picked up our new truck on the next Saturday morning. No hassle with paperwork - Bruce collected everything he needed while we were there, and the remainder was completed through e-mail in 1 or 2 messages. When we picked up the truck we spent about 10 minutes with paper work. It took more time for Bruce to deliver the vehicle explaining the functions then the paperwork. we are very happy with the new vehicle and recommend Norris Ford and particularly Bruce Eskay KMcG

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great to work with

My salesperson, Bruce Eskay is very knowledgeable about all of the Ford products. I have purchased 5 trucks from him over the last 15 months. Bruce made the process very easy for me and when I come in to get my truck I am done and on my way very quickly. I would recommend Bruce and Norris Ford to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easiest experience ever

I found a truck online and was working with Jason. He was upfront and honest with me about everything and was very helpful. I went to multiple dealers before this one I’m search of my new truck and I have never had such an easy low stress experience at a dealership. Jason didn’t try to sell me on anything and showed me all the features of the truck that I didn’t know about. I would recommend this place to anyone and when I buy another truck in the future it will be here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quick and painless!

Our salesman Gary went above and beyond to get me set up with the exact Escape I wanted. He had already taken off for the day but rushed back as soon as he knew we were coming in. He was very versed in The ins and outs of the car and was extremely hospitable. I can not say enough good things. Thank you so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2019 Mustang gt purchase

I traveled to norris ford from York PA on saturday to purchase my new car. Before I did my salesman Gary Parsons went above and beyond to take care of any questions, needs and wants before making a trip down there. There pricing was awesome compared to a lot of dealerships I looked at and there was no pressure. It was a very smooth, fast and relaxing transaction with no pressure from any of the staff over at Norris. If you are looking for a new Ford go see Gary over at Norris. You won't be disappointed you did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchased 2019 Mustang GT

I have purchased over 10 car from dealerships. I must say this was one of my most laid back and easy purchases. Norris went above and beyond to accomodate me before arriving (I lived a little over a hour away), they didn't pressure anything. My sales guy Gary Parsons very laid back and would highly recommend seeing him if you are in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service Jason is #1

Bought 2 vehicles from Jason within 2 years I won't go anywhere else, great service he even stayed later to wait for me to get the truck I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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