Reviews
GREAT EXPERIENCE
Both Femi & Suheil were outstanding to deal with. They went out of their way to ensure I was happy and excited about my vehicle Toyota Tacoma and the deal they offered me. I will surely recommend my friends, coworkers and relatives to Koons Toyota Annapolis. You are the best. Thank you for everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Superb Service. Ask for Mauricio or Tyrone
Where to start? how about this? Let`s dismiss any preconceived notion about car buying and car salesmen, just make sure you ask for Mauricio Bahamondez in Sales and Tyrone Cypress in Financing at Annapolis Toyota. These guys really went out of their way to make sure my vehicle trade in experience would be the best it could be. Happily driving a new( to me) 2014 Toyota Tacoma .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review!
Donald Williams - Assistant Service Manager
I had a recurring issue with the access door for my 2007 Tacoma - I had brought it in unable to open the door or even access it and it was repaired. Three weeks later the door jammed again, I called Donald and he made sure that the same tech worked on this door, and together they fixed it without needing to replace parts, at no charge and showed me how I could handle this in the future without needing to bring the truck in. He noticed I had bought a cabin air filter and took it upon himself to install it for me as I checked out. He went above and beyond the customer service role. Great Job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First purchsse from koon.
We had a great experience purchasing our car this evening. We never felt pressured and the entire staff was friendly and helpful. Joe elliot our salesmen could not have been more helpful. He saw us through the entire process even while we finished our paperwork long after thery had closed for the night.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review!
HOUSE of CARS
Great Welcoming Great Place Great People Best Deal PERiOD!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review!
Great experience!
We had a great buying experience and fabulous sales person. Would definitely go back again and would definitely use Mike Bayat.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review!
Element
Had a great experience with Joe Elliott at Koons Toyota of Annapolis. Very helpful, knowledgeable, and kind person to work with. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review!
4RUNNER
This place was hands down the best place to purchase a car. We will definitely return for a second purchase. Ramon takes his customers serious and is very loyal. 5 STARS!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the loyalty! We appreciate you!
Impressed once again
Koons Toyota in Annapolis has proven to us once again that they provide great cars at competitive prices. We researched the car we wanted. Koons had a newer model for less money & less miles. The Used Car manager, Dennis Weaver, along with sales representative, Rich Gallena, provided personal, non pushy professional service. Even after I purchase my dream car, they showed commitment to being sure I was totally satisfied. I?m grateful for the quality and dedication of Koons staff, it?s a significant factor in why we have purchased our cars at Koons Toyota for 30 years!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Constance!
New Car
Thank you Koons Annapolis for a great team. Product Specialist Ramon Garcia helped me chose the right car I need. Very friendly and accommodating. No pressure at all. Finance Mgr Alex Sandoval guided me through the most practical deal. 2018 RAV 4 was ready and delivered on time. Really great team. Thanks again guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Larmi!
