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Koons Annapolis Toyota

(1,247 reviews)
Visit Koons Annapolis Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (410) 774-5516 (410) 774-5516
Used (410) 774-5513 (410) 774-5513
Service (410) 774-5510 (410) 774-5510

Reviews

(1,247 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Annapolis Toyota from DealerRater.

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GREAT EXPERIENCE

Both Femi & Suheil were outstanding to deal with. They went out of their way to ensure I was happy and excited about my vehicle Toyota Tacoma and the deal they offered me. I will surely recommend my friends, coworkers and relatives to Koons Toyota Annapolis. You are the best. Thank you for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Superb Service. Ask for Mauricio or Tyrone

Where to start? how about this? Let`s dismiss any preconceived notion about car buying and car salesmen, just make sure you ask for Mauricio Bahamondez in Sales and Tyrone Cypress in Financing at Annapolis Toyota. These guys really went out of their way to make sure my vehicle trade in experience would be the best it could be. Happily driving a new( to me) 2014 Toyota Tacoma .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review!

Donald Williams - Assistant Service Manager

I had a recurring issue with the access door for my 2007 Tacoma - I had brought it in unable to open the door or even access it and it was repaired. Three weeks later the door jammed again, I called Donald and he made sure that the same tech worked on this door, and together they fixed it without needing to replace parts, at no charge and showed me how I could handle this in the future without needing to bring the truck in. He noticed I had bought a cabin air filter and took it upon himself to install it for me as I checked out. He went above and beyond the customer service role. Great Job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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First purchsse from koon.

We had a great experience purchasing our car this evening. We never felt pressured and the entire staff was friendly and helpful. Joe elliot our salesmen could not have been more helpful. He saw us through the entire process even while we finished our paperwork long after thery had closed for the night.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review!

HOUSE of CARS

Great Welcoming Great Place Great People Best Deal PERiOD!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review!

Great experience!

We had a great buying experience and fabulous sales person. Would definitely go back again and would definitely use Mike Bayat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review!

Element

Had a great experience with Joe Elliott at Koons Toyota of Annapolis. Very helpful, knowledgeable, and kind person to work with. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review!

4RUNNER

This place was hands down the best place to purchase a car. We will definitely return for a second purchase. Ramon takes his customers serious and is very loyal. 5 STARS!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the loyalty! We appreciate you!

Impressed once again

Koons Toyota in Annapolis has proven to us once again that they provide great cars at competitive prices. We researched the car we wanted. Koons had a newer model for less money & less miles. The Used Car manager, Dennis Weaver, along with sales representative, Rich Gallena, provided personal, non pushy professional service. Even after I purchase my dream car, they showed commitment to being sure I was totally satisfied. I?m grateful for the quality and dedication of Koons staff, it?s a significant factor in why we have purchased our cars at Koons Toyota for 30 years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Constance!

New Car

Thank you Koons Annapolis for a great team. Product Specialist Ramon Garcia helped me chose the right car I need. Very friendly and accommodating. No pressure at all. Finance Mgr Alex Sandoval guided me through the most practical deal. 2018 RAV 4 was ready and delivered on time. Really great team. Thanks again guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Larmi!