Thomas Acura

Another great experience at Tomas Acura Service manager Mark always does a thorough job on what is needed & explains with clarity. The work performed is excellent post work is also very good preparing you for future work to be done ! 27 years as customer !

I had a great experience at Thomas Acura! Jordan and Simon were incredibly helpful and made the transition into my new lease so easy and stress-free. They were friendly, professional, and made sure everything went smoothly. I absolutely love my new Acura MDX! Thank you, Jordan and Simon, for making the experience such a great one. Highly recommend Thomas Acura! ⭐️⭐️⭐️⭐️⭐️

I went for B13 service. Brad was professional, honest, and reliable. He took the time to explain my options and gave helpful advice without any pressure. The service was completed efficiently, and the overall experience was great. Highly recommend!

I had a great experience at Acura with Miguel and Alan. They were both very professional, helpful, and patient throughout the whole process. They answered all my questions, made everything easy to understand, and made sure I felt comfortable with my decision. Their customer service was excellent, and they really went above and beyond to help. I truly appreciate their honesty and kindness. Thank you, Miguel and Alan, for making my experience smooth and stress free

Service was outstanding. Mark was very professional, knowledgeable and friendly. We definitely recommend service at this dealership. Thank you to the team.

Always great service. Every things was done professionally and on time. Thank you to the team

I brought my 2022 Acura TLX to this dealership for a clicking noise while the vehicle is still under factory warranty. The dealer diagnosed the issue as a bad strut and refused warranty coverage, claiming the problem was caused by lowering springs installed on the vehicle. I even spoke directly with the service manager, who told me that simply adding rims to the vehicle voids the warranty. That statement is extremely concerning and misleading. Not satisfied with their diagnosis, I took the car to an independent mechanic for a second opinion. The actual problem turned out to be a failing axle — not the strut the dealership claimed. An axle is part of the powertrain and should be covered under the powertrain warranty. It is very frustrating that a dealership representing Acura would misdiagnose a vehicle that is still under warranty and then use aftermarket parts as an excuse to deny coverage. Simply installing rims or lowering springs does not automatically void a warranty, and it certainly does not justify an incorrect diagnosis. Because of this experience, I will be filing a formal complaint with Acura corporate and the appropriate consumer protection agencies regarding the misdiagnosis and denial of warranty coverage.

Brung the car for service. JC, the Manager, and Brad, Service Consultant, are very experience, knowledgeable, and very professional. Excellent experience.

I only said yes to recommending this dealership to service your Acura because they do quality work that you can depend on. The major problem is when they quote your repair. It’s at least (from my experience) 2-3 times the quotes from non-dealership repair shops. My recommendation before you agree to do the repair is to get quotes from outside sources first and then discuss price with the Acura Service provider.

This is my 4th visit here. Today I took my 2017 RDX to be checked for damage to my tailgate. They were very busy, but Brad took the time to go outside to check my car. He advised what parts needed to be replaced. He personally went to the service desk and spoke with Ruben and told me Ruben would be checking to see if they had the parts. A few minutes later Ruben came and explained thoroughly what my options were since they did not have the parts available. He was very polite and gave me printouts with the part numbers and prices. He coud not have been more professional + just nice. This is not the Acura dealer closest to my residence in Upland ,but certainly worth the extra drive for the excellent service. . Thank you Thomas Acura.