Reviews
Typical Bait and Switch?
Typical Bait and Switch? Requested to see a car, was there an hour later after they suggested I come in and see and drive it. When I arrived about an hour later as they requested, the car was no longer available "Would you like to look at a 'new' model?". Credibility lost.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
DanM, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced during your recent visit to our dealership. Your feedback is invaluable to us, and we take it seriously. It is never our intention to engage in any bait-and-switch tactics, and we regret that you feel this was the case during your visit. We understand how frustrating it can be to make time to visit a dealership only to find that the vehicle you were interested in is no longer available. Matt W. - CR Mgr. - Right Toyota
The dealership uses bots or the employees aren’t that
The dealership uses bots or the employees aren’t that bright. I was asked the same questions multiple times even though I answered them multiple times. If I dealt with a salesperson it makes sense that they don’t sell many cars because the person I dealt with as not very good. I am looking for a reputable Toyota dealership who is not looking to rip me off and be honest. The more I talk to multiple dealerships the more I see that this process will be a nightmare.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
RJE, we are sorry your communication with us fell short of your expectations. Please let us know the information you require and we will do our best to provide it for you. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
Had a great experience with Bella Peterson in internet
Had a great experience with Bella Peterson in internet sales. Highly recommended, she is super responsive and great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Matt, we are pleased you had a great experience with Bella, she is one of our very best! Thank you very much for the feedback and your business. Matt W. - CR Mgr. - Right Toyota
Excellent customer service, everyone through out the
Excellent customer service, everyone through out the process was great. I have bought 5 cars from this dealership in the past and they have always delivered. I highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very helpful with financing.
Very helpful with financing. Salesperson should have had us do more than just ride around with him (e.g., windows don't work, no radio/clock, only one key). These are things that would have made me as a senior decide against buying the truck. Also, getting into the Ford F150 is too difficult for those of us over 75 and 80. I think the salesperson should have suggested a more -appropriate vehicle. However, we felt pressured to hurry.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Carol, we are sorry you are unhappy with the vehicle you purchased from us. Please contact me if you would like to discuss the issue in additional detail. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
Chris in Fleet Sales was nothing short of outstanding.
Chris in Fleet Sales was nothing short of outstanding. Professional, courtesy, responsive. He made the difference with our decision to purchase from Right Toyota.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Chris is awesome! Thank you very much for the great feedback about your experience.
Went in to check out a TRD pro Tacoma, and it wasn’t to
Went in to check out a TRD pro Tacoma, and it wasn’t to my liking completely. Internet sales manager made a comment about how the sales rep I was dealing with was chasing nothing right in front of me. I won’t be back. Wouldn’t recommend this dealer. Go somewhere else
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Ross, we are sorry you had a difficult experience with our staff. Thank you for the feedback. We appreciate you letting us know so we can improve the level of service we provide. Matt W. - CR Mgr. - Right Toyota
Great service!
Great service! Efficient, friendly, and good looking staff, easy to establish rapport, very minimal waiting. Staff were very knowledgeable and gave detailed information that was important to know. They worked together great as a team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind feedback, thank you for being an awesome customer!
No integrity even when I called the dealer and asked for
No integrity even when I called the dealer and asked for specific car the sales person promised to call back with more info and answers my questions he never called back. Very rude. I will never do business with Right Toyota.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ramsissh, we are sorry for the lack of communication. We would be happy to follow up with you so wish, please let us know. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
Paid cash but they still required personal information.
Paid cash but they still required personal information. They ran a hard credit inquiry after saying they wouldn't run it. They totally lied. Don't trust them. I regret giving them my business.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Rosey, we request personal information on all files. We have experienced many instances of identity theft when customer's use a financial instrument such as a a check of draft in lieu of actual cash. There is a difference between an actual cash transaction where a customer brings in currency and when a customer uses a check. Also, in order for us to run a credit inquiry customers must sign a credit application giving us permission to access the credit file. Matt W. - CR Mgr. - Right Toyota
We were told we had to sign that. We questioned why and told it was for backup info. We specifically asked and discussed if it would hit our credit and we were told NO. Salesman and manager both stated it would not. We trusted what they told us. It was very clearly stated. They just straight up lied. Cash buyers shouldn't have to provide that and your sales people shouldn't be telling them it's needed. Even worse, then lying saying a hard inquiry won't be run, when it will.